Email forwarding is a simple way to connect email accounts from different providers with your help desk system. You don’t have to let your customer support email accounts go to waste when you switch to email ticketing. Forwarding your emails is an instant way of transferring email communication when compared to IMAP. Just add all email addresses you need and continue receiving emails in LiveAgent. The universal inbox will fetch email communication and convert them into tickets.
How does email forwarding work?
When you create a LiveAgent account like yourdomainname.ladesk.com, a support email that looks like support@mail.yourdomainname.ladesk.com will be assigned to you. Any email sent to this email address will be automatically converted into a Ticket.
In simple terms, LiveAgent’s email forwarding feature will enable you to start responding to emails immediately (through an email server that has your domain name) instead of making you wait till each email is fetched and downloaded from your email inbox. This is all possible thanks to DNS settings, TXT SPF entries, or by using your own SMTP server.
Quick forwarding setup
Have a look at how you can set up email forwarding in LiveAgent’s service ticket software in a few simple steps. All you need is a LiveAgent account and your email address.
- Log in to LiveAgent, go to Configuration, and open Email. Select Incoming email account from the options in the panel.
- Click on Add Email Account, choose Forwarding from the selection and click on Integrate.
- Enter the email addresses you want to forward emails from into the LiveAgent ticketing system. You can bulk add multiple email addresses if you need to. Add an email account name to easily distinguish between multiple email accounts. Click on Next to continue.
- Now select the department that will be responsible for all incoming email communication forwarded from this or these email accounts. Select the default sender email address, and click on Finish Integration.
Knowledgebase resources
For more information, troubleshooting, or instructions for setting up SPF DNS, check out our knowledgebase article about email forwarding.
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The given text lists various VoIP service providers and related integrations that can be used with LiveAgent to offer seamless communication and customer support. The mentioned services are from different countries and offer various solutions for call centers, business communication, and marketing automation. Some of the integrations include Google Forms, Stripe, Salesforce, and social media platforms like Instagram and Facebook. Additionally, there are options for project management, time tracking, email campaigns, and billing management available for businesses.
Your customer communication management software at first glance.
In 2019, 41% of consumers switched companies due to poor personalization, while 48% spent more when their experience was personalized. Moreover, 74% of people disliked irrelevant content. To meet customer expectations, companies need customer communication management software that delivers personalized and relevant communications. LiveAgent's software unifies contact channels and ensures cross-channel consistency, enabling highly personalized customer experiences.
Customer service agents training checklist
The customer service agent training checklist includes various steps such as providing a laptop, co-working sessions, and LiveAgent tutorials. Soft skills training is crucial for agents to build long-term customer relationships. Adequate customer service training is important for employees to handle inquiries and complaints effectively, understand company policies, and provide excellent service. A tailored training program should be implemented to meet the specific needs of your business.
