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  2. Agent ranking

Agent ranking

LiveAgent's Agent Ranking feature enables customer feedback on support interactions, helping identify negative trends and reward top agents. Try it free to enhance customer satisfaction with real-time ratings and detailed reports.

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Agent ranking

Avoid delivering poor customer support by letting your customers rate the responses and answers of your customer support Agents. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.

Agent ranking in Live chat - LiveAgent
Agent ranking in Live chat
Agent ranking in LiveAgent
Agent ranking in LiveAgent

Your customers can provide feedback about their support experience by rating their communication with a customer representative. Allow clients to rate agents’ chat and email responses directly through your customer service system software.

Agent ranking overview

LiveAgent’s ticket management software offers a report of rewarded and rebuked agents with customers’ comments. You can export the report to a CSV file.

By learning more about your Agents, you can reward your best Agents and support those that are underachieving at the moment. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.

Receive immediate agent feedback

Learn from customer ratings in real-time and improve your customer satisfaction. Try it today. No credit card required.

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