How can customers rate agents?

Customers can rate agents' chat and email responses directly through your customer service system. They provide ratings and comments about their support experience, which are then compiled into reports.

What can I do with Agent Ranking reports?

You can view reports of rewarded and rebuked agents with customers' comments. These reports can be exported to CSV files, allowing you to reward your best agents and support those who need improvement.

How does Agent Ranking help improve customer satisfaction?

By learning from customer ratings in real-time, you can identify negative trends in your support and act accordingly. This enables you to improve your customer satisfaction and create a customer-centric support culture.

Agent Ranking

LiveAgent’s Agent Ranking feature enables customer feedback on support interactions, helping identify negative trends and reward top agents. Try it free to enhance customer satisfaction with real-time ratings and detailed reports.

Agent Ranking Performance Management Customer Feedback

What is Agent Ranking?

Avoid delivering poor customer support by letting your customers rate the responses and answers of your customer support agents. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.

How does Agent Ranking work?

Your customers can provide feedback about their support experience by rating their communication with a customer representative. Allow clients to rate agents’ chat and email responses directly through your customer service system software.

Agent Ranking Overview

LiveAgent’s ticket management software offers a report of rewarded and rebuked agents with customers’ comments. You can export the report to a CSV file.

By learning more about your agents, you can reward your best agents and support those that are underachieving at the moment. Identify negative trends in your customer support and act accordingly. Leverage the ‘Ranking" feature of LiveAgent.

Receive Immediate Agent Feedback

Learn from customer ratings in real-time and improve your customer satisfaction. The Agent Ranking feature provides:

Real-time feedback - Get instant customer ratings and comments
Performance insights - Identify top performers and areas for improvement
Detailed reports - Export comprehensive reports to CSV format
Trend identification - Spot negative patterns in your support quality
Agent recognition - Reward your best agents based on customer feedback
Continuous improvement - Use feedback to enhance your support team’s performance

Knowledge Base Resources

For more detailed information about the Agent Ranking feature, visit our support documentation: Agents Ranking feature

Frequently asked questions

: Agent Ranking is a LiveAgent feature that allows customers to provide feedback about their support experience by rating their communication with customer representatives. This helps identify top performers and areas for improvement.
: Customers can rate agents' chat and email responses directly through your customer service system. They provide ratings and comments about their support experience, which are then compiled into reports.
: You can view reports of rewarded and rebuked agents with customers' comments. These reports can be exported to CSV files, allowing you to reward your best agents and support those who need improvement.
: By learning from customer ratings in real-time, you can identify negative trends in your support and act accordingly. This enables you to improve your customer satisfaction and create a customer-centric support culture.

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