Avoid delivering poor customer support by letting your customers rate the responses and answers of your customer support Agents. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.
Your customers can provide feedback about their support experience by rating their communication with a customer representative. Allow clients to rate agents’ chat and email responses directly through your customer service system software.
Agent ranking overview
LiveAgent’s ticket management software offers a report of rewarded and rebuked agents with customers’ comments. You can export the report to a CSV file.
By learning more about your Agents, you can reward your best Agents and support those that are underachieving at the moment. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.
Receive immediate agent feedback
Learn from customer ratings in real-time and improve your customer satisfaction. Try it today. No credit card required.
LiveAgent offers various customer support solutions including a customer service center, integration with WhatsApp, customizable email notifications, and improved response times.
Support Portal Data Migration System Status Change Log Request for Proposal. Our company offers customer support solutions through live communication channels such as chat, calls, video calls, contact forms, and more. Try them all now!
LiveAgent is a customer service software that improves customer engagement and loyalty. It offers features like live chat and multi-brand support, increasing satisfaction and sales.
LiveAgent offers customizable live chat software, ticketing, a call center, and social media support. It emphasizes starting with the basics and understanding key features. The software allows for streamlined communication with customers through live chat and proactive chat invitations. It also provides the option to create separate knowledge bases. LiveAgent is reliable and used by well-known companies.