Avoid delivering poor customer support by letting your customers rate the responses and answers of your customer support Agents. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.
Your customers can provide feedback about their support experience by rating their communication with a customer representative. Allow clients to rate agents’ chat and email responses directly through your customer service system software.
Agent ranking overview
LiveAgent’s ticket management software offers a report of rewarded and rebuked agents with customers’ comments. You can export the report to a CSV file.
By learning more about your Agents, you can reward your best Agents and support those that are underachieving at the moment. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.
Receive immediate agent feedback
Learn from customer ratings in real-time and improve your customer satisfaction. Try it today. No credit card required.
Knowledgebase resources
Customer service evaluation checklist
The customer service evaluation checklist is a useful tool for businesses looking to improve their customer service and increase revenue. The checklist includes steps such as setting clear expectations, examining correspondence, monitoring phone calls, evaluating reviews, analyzing customer data, and discussing the results with employees. By using this checklist, businesses can identify areas for improvement and implement strategies to provide better customer service. The checklist can benefit business leaders, entrepreneurs, managers, product development teams, and customer service teams.
LiveChat is a well-designed live chat software that offers an extensive feature set for agents and customers. It also provides additional communication channels, such as social media and ticketing. Registration is fast, and integration options include a WordPress plugin, Google Tag Manager, or manual installation. LiveChat offers a well-focused set of features, including chatbots, reports, and extensive customization options for the live chat widget. The analytics features provide a quick overview and in-depth information related to the live chat. The LiveChat dashboard is easy to navigate, and the interface is professional. Overall, LiveChat is a reliable and fast live chat solution suitable for businesses of all sizes.
Twilio, Aircall, Zendesk, and Bitrix24 all offer Interactive Voice Response (IVR) solutions for call center software. Twilio's IVR is professional, reliable, and easy to implement, but may be too complex for those seeking simplicity. Aircall's IVR is user-friendly with great customization options, although creating multi-level IVRs can be challenging. Zendesk's IVR is well-designed and performs well but lacks visual planning assistance and is expensive. Bitrix24's IVR is easy to create, offers advanced options, and has fair pricing options but does not operate on a pay-as-you-go basis. Additionally, LiveAgent is a helpful tool for businesses seeking assistance with their customer support needs.
How to use live events to enhance customer service
Live events are crucial for brands as they allow them to connect with their audience and experiment with alternative forms of retail. They provide an opportunity to research what consumers want and tailor output based on first-hand evidence and complaints. Customer service has changed, and effective customer service involves more than processing orders with a smile. The key to success at live events is preparation. Brands should know their products and have marketing materials, exclusive offers, and discount codes to hand. They should also use social media to test new deals before offering them at live events. While live events have many benefits, brands need to be prepared to become customer-facing businesses for the day, or risk harming their reputation.
