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LiveAgent is a client portal and help desk software that offers various features, integrations, and support options for startups. Try it for free.
77% of customers use self-service portals, but only 10% of businesses provide them. Response times are slow, with 10% getting answered within the first hour and the average handling time being 2-3 days. However, customer portals boast a 95% resolution and reply rate, high CSAT rating, and a low cost per contact of $5.
LiveAgent is customer communication management software for businesses to enhance customer support. It offers data migration, support portals, and integrates multiple communication channels. Trusted by companies like NASCAR and Forbes.