Monitor the availability of your Agents. See time (date, hours, from, to) when your Agents are online. Filter statistics according to Departments. Agent availability can be exported to a CSV file.
Agent availability reports are available for:
- Tickets
- Chats
- Calls
Identify exceptionally hard-working agents
Generate agent reports to get an overview of how many tickets, calls, and chats they’ve answered. Try it today. No credit card required.
The text provides information about LiveAgent, a customer service software company. It includes details about their services, awards and partnerships, as well as a glossary and other resources. The text also offers contact information for sales and support, and encourages sign-up for a free trial. LiveAgent is currently building a dashboard for new customers. The website uses cookies, and offers a variety of communication channels for customer contact.
77% of customers use self-service portals, but only 10% of businesses provide them. Response times are slow, with 10% getting answered within the first hour and the average handling time being 2-3 days. However, customer portals boast a 95% resolution and reply rate, high CSAT rating, and a low cost per contact of $5.
