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Help desk software comparison
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Fed up with your help desk software?

Do you need a dedicated call center for a steady price? LiveAgent offers you a chance to setup your virtual call center and provide support to your customers simply and effectively.

Try LiveAgent today for free to see all the great tools and features available for one price.

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Don't limit yourself to calls only.
Go multi-channel. With LiveAgent.

LiveAgent streamlines multiple customer service channels into one piece of software

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CallHub vs LiveAgent at a glance

Features Liveagent CallHub
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
CallHub doesn't offer ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
CallHub doesn't offer Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
CallHub offers Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service.
CallHub doesn't offer Self-Service.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
CallHub doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
CallHub doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
CallHub doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
CallHub doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
CallHub doesn't offer a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
CallHub doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
CallHub doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
CallHub doesn't offer automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
CallHub offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
CallHub offers IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
CallHub doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
CallHub doesn't offer unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
CallHub doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
CallHub doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
CallHub doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
CallHub doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
CallHub doesn't offer unlimited 24/7 support.
Person deciding between two solutions

Powerfull CallHub alternative

If you want to focus not just on calls but also provide something more for your customers, LiveAgent is the right choice. Connect everything you need to ease your workflow – email accounts, the fastest live chat, call center, social media support and knowledge base.

All of this is for a reasonable price. LiveAgent offers you three affordable pricing plans which will not ruin your budget. You get to pay on a monthly basis and respond as much as you like, for one price.

Call center support

Provide your customers with phone support. LiveAgent’s call center phone systems are easy and take just a few minutes to set up. When you are done, you are ready to provide support via browser, phone, or any other equipment you are used to.

Voice and video calls supported

3 reasons why companies switch to LiveAgent

Call center support

Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!

Rich on features

Over 175 + features to make your work flow easier and more enjoyable.

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.

Do more customer support for less money

Get everything for a steady price

Give your agents everything they need to provide the best customer support for one price. Once you pay for a plan, there are no extra charges and you don’t have to worry about draining your budget.

LiveAgent offers you three paid plans packed with features to suit any business. In case you want something extra, you can buy separate features and use them as much as you want for one price.

Ready to make a change?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Stay closer to your customers and help them faster with LiveAgent.

Ready to switch to LiveAgent

See why companies made a switch to LiveAgent

Want to compare LiveAgent with other call center software?

Curious to see how we measure up to other popular call center solutions? Check out our comparison pages and discover all that we have to offer.

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    LiveAgent's help desk software allows agents to manage Facebook messages, increasing productivity and enhancing customer satisfaction. It automatically transforms messages into tickets, providing an integrated solution for managing Facebook customer service inquiries.

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