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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Help desk software comparison
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Looking for a Bitrix24 alternative?

Looking to switch to a separate customer service software? LiveAgent has got your back. Provide support with email, live chat, social media, knowledge base and call center. With more than 175+ features and 40+ integrations you can put focus on customer service like never before.

Make your help desk simpler with the right software and migrate from Bitrix24 to LiveAgent in minutes. We offer an assisted Bitrix24 migration that will import all your data from Bitrix24 to LiveAgent. It’s free and takes only 5 minutes.

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Consider LiveAgent.
Multi-channel customer support software.

LiveAgent streamlines multiple customer service channels into one piece of software

Save more with LiveAgent

Bitrix24 vs LiveAgent at a glance

Features Liveagent Bitrix24
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing in Ticket plan for $15/agent/month.
Bitrix24 offers ticketing in plan for $49/month.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat in Ticket+Chat plan for $29/user/month.
Bitrix24 offers Live Chat in plan for $49/month.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center in All-inclusive plan for $39/agent/month.
Bitrix24 offers Call Center in plan for $49/month.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
Bitrix24 offers self-service portal in plan for $49/month.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Bitrix24 offers a Facebook integration in plan for $49/month.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Bitrix24 offers a Twitter integration in plan for $49/month.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Bitrix24 offers an Instagram integration in plan for $49/month.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Bitrix24 offers a Viber integration in plan for $49/month.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
Bitrix24 offers knowledge base in plan for $49/month.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Bitrix24 doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
Bitrix24 offers automation and rules in plan for $199/month.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
Bitrix24 offers API functions in plan for $49/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features in All-inclusive plan for $39/agent/month.
Bitrix24 offers IVR features in plan for $199/month.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls in All-inclusive plan for $39/agent/month.
Bitrix24 offers video calls in plan for $49/month.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
Bitrix24 offers unlimited history in plan for $49/month.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
Bitrix24 offers unlimited websites in plan for $49/month.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons in Ticket+Chat plan for $29/agent/month.
Bitrix24 offers unlimited chat buttons in plan for $49/month.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
Bitrix24 offers unlimited tickets/mails in plan for $99/month.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording in All-inclusive plan for $39/agent/month.
Bitrix24 offers unlimited call recording in plan for $49/month.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
Bitrix24 offers unlimited 24/7 support in plan for $49/month.

3 reasons why companies switch to LiveAgent

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Improved satisfaction

LiveAgent increases the customer satisfaction and improves your conversion rates. 

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Increased productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

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Rich on features

With more than 175 advanced help desk features, providing customer support will be a piece of cake.

Person deciding between two solutions

Powerful Bitrix24 alternative

Do you want to focus more on your customer support and provide a different solution to your help desk? LiveAgent is the right answer for your needs.

LiveAgent offers you tools, features and integrations for providing better customer support without additional clutter or mess in your software. And, it will not ruin your budget. We offer you three reasonably priced plans for your business. Furthermore, you can buy separate features to avoid overpaying or to make a plan fit more to your liking.

Better customer care

Customer care is an important part of any successful business and therefore should not be neglected. By using special software focused on providing a better solution for customer care, you can increase your customer satisfaction and ROI.

Keep them happy with the right software.

Customer providing review for service on mobile phone

See why companies switch to LiveAgent

  • erik quote

    “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • john quote

    I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • ross quote

    “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • mark quote

    “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • john quote

    “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • bianca quote

    “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • erik quote

    “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • anthony quote

    “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

Do more customer support for less money

Pay only for what you really need

Bitrix24 is a great tool but it might not be the right fit for every business. With LiveAgent, you get only the best and relevant tools and features, and you do not have to pay for anything you will not use.

We are offering three reasonably priced plans that will get you exactly what you need. And in case that is not enough, you can buy separate features to improve your workflow.

Ready to make a switch?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

Ready to switch to LiveAgent

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required

FAQ

What is a Bitrix24 alternative?

LiveAgent is a complex help desk software that enables your business to enhance/provide the best customer experience. Help desk software has features such as a customer portal, ticketing system, live chat, social media integrations, automated ticket distribution, SLAs, and more. Help desk features help you leverage all the customer data and thus provide excellent support right away.

Why should you choose LiveAgent?

LiveAgent is an all-in-one solution for excellent customer service. The software helps your company increase customer retention, customer satisfaction, revenue, and improve agent workflow.

How can you migrate from Bitrix24?

If you would like to migrate from Bitrix24, you can do it with a free migration plugin inside LiveAgent. However, if you would like us to assist, our customer support will be happy to help.

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