Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!
Over 175 + features to make your work flow easier and more enjoyable.
LiveAgent increases customer satisfaction & improves conversion rates.
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Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Zendesk Talk offers ticketing.
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Zendesk Talk offers Live Chat.
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Zendesk Talk offers Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service.
Zendesk Talk offers Self-Service.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Zendesk Talk offers a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Zendesk Talk offers a Twitter.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Zendesk Talk offers an Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Zendesk Talk offers a Viber integration.
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Zendesk Talk offers a WhatsApp integration.
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Zendesk Talk offers knowledge base.
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Zendesk Talk offers customer forum.
|Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Zendesk Talk offers automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Zendesk Talk offers API functions.
|Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Zendesk Talk offers IVR features.
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Zendesk Talk doesn't offer video calls.
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited histor.
Zendesk Talk offers unlimited history.
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Zendesk Talk offers unlimited websites.
|Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Zendesk Talk offers unlimited chat buttons.
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Zendesk Talk offers unlimited tickets/mails.
|Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Zendesk Talk offers unlimited call recording.
|Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Zendesk Talk offers unlimited 24/7 support.
If you’re looking for a reliable and cheaper solution to your current software, your search is over.
LiveAgent is one of the most reviewed customer support solutions out there, it’s fairly priced and packed with powerful tools. LiveAgent has over 175 features and more than 40 integrations to help you ease your workflow and allow you to provide better support.
Don’t give up on call center. LiveAgent allows you to set it up quickly and without hassle. After setup, you can provide support via browser, phone or any other equipment you choose.
There is no need for 3rd party providers, LiveAgent takes care of everything for you. All you need to do is connect and do your best work.
Giving your business what it needs to provide the best customer care doesn’t have to ruin your budget. LiveAgent’s pricing plans are packed with useful tools, features and integrations with a fair price tag.
Don’t overpay for software you can have for cheaper. See our pricing plans and find out more.
“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison
Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.
LiveAgent is a powerful alternative to Zendesk Talk, offering over 175 features and 40+ integrations for reliable and affordable customer support solutions.
LiveAgent is a powerful customer service software used by big brands like Huawei, BMW, Yamaha, and O2. It offers efficient communication and response times. Try it now for free.
LiveAgent improves conversion rates by increasing productivity, providing a universal inbox, and offering over 179 help desk features. Switch now to boost your business and save up to 16%.
LiveAgent offers a range of features including WhatsApp integration, knowledge base, customer forum, automation and rules, API functions, IVR features, video calls, unlimited history, unlimited websites, unlimited chat buttons, unlimited tickets/mails, unlimited call recording, and unlimited 24/7 support. Crisp also offers some of these features but lacks WhatsApp integration, customer forum, IVR features, and an Instagram integration.
LiveAgent offers customer service software with advanced chat tools and integration options. It emphasizes live chat communication benefits and provides pricing information and various features and integrations.
LiveAgent is praised by customers for its communication tools, improved support, increased customer satisfaction, and sales conversion rate. Try it now for free.
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