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Help desk software comparison
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Fed up with your help desk software?

Not satisfied with ZenDesk Talk? Are you looking for a different solution for your call center

LiveAgent is the ultimate help desk solution for your business. Provide support via email, live chat, social media, knowledge base and call center for one great price.

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3 reasons why companies switch to LiveAgent

Call center support

Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!

Rich on features

Over 175 + features to make your work flow easier and more enjoyable. 

Improved Satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Save more with LiveAgent

Zendesk Talk vs LiveAgent at a glance

Features Liveagent Zendesk Talk
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Zendesk Talk offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Zendesk Talk offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Zendesk Talk offers Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service.
Zendesk Talk offers Self-Service.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Zendesk Talk offers a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Zendesk Talk offers a Twitter.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Zendesk Talk offers an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Zendesk Talk offers a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Zendesk Talk offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Zendesk Talk offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Zendesk Talk offers customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Zendesk Talk offers automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Zendesk Talk offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Zendesk Talk offers IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Zendesk Talk doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Zendesk Talk offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Zendesk Talk offers unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Zendesk Talk offers unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Zendesk Talk offers unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Zendesk Talk offers unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Zendesk Talk offers unlimited 24/7 support.
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Powerful ZenDesk Talk alternative

If you’re looking for a reliable and cheaper solution to your current software, your search is over. 

LiveAgent is one of the most reviewed customer support solutions out there, it’s fairly priced and packed with powerful tools. LiveAgent has over 175 features and more than 40 integrations to help you ease your workflow and allow you to provide better support. 

Call center support

Don’t give up on call center. LiveAgent allows you to set it up quickly and without hassle. After setup, you can provide support via browser, phone or any other equipment you choose.

There is no need for 3rd party providers, LiveAgent takes care of everything for you. All you need to do is connect and do your best work.

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Get what you need for less

Giving your business what it needs to provide the best customer care doesn’t have to ruin your budget. LiveAgent’s pricing plans are packed with useful tools, features and integrations with a fair price tag.

Don’t overpay for software you can have for cheaper. See our pricing plans and find out more.

See why companies switch to LiveAgent

LiveAgent Is Competitive Advantage

Looking for a different helpdesk software?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Stay closer to your customers and help them faster with LiveAgent.

Have a look at other help desk comparisons

Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.

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    Liveagent is the most reviewed and #1 rated help desk software for smb in 2019 and 2020. Join companies like huawei, bmw, yamaha, o2 and oxford university in providing world class support to your customers. Liveagent is free forever or choose one of our three paid plans.

    Migrating from Zendesk to LiveAgent?

    LiveAgent is a valuable tool for communication, customer service, and increasing sales for various companies. It has proven successful for many businesses, offering features like Viber integration, WhatsApp integration, knowledge base, customer forum, automation and rules, API functions, IVR features, and unlimited support. The pricing plans cater to small, medium, and large businesses, with options for free trials. LiveAgent also offers data migration from various software solution providers, including Zendesk Talk.

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    Join our community of happy clients and provide excellent customer support with LiveAgent.

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