Looking for an alternative to Teamwork Desk?
Discover why LiveAgent is the best Teamwork Desk alternative on the market.
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Fed up with your help desk software?
Teamwork Desk is a great piece of software that’s fully capable of everything your customer service team needs. However, not every solution is the right fit for every business and sometimes you just might want to try something different.
Try LiveAgent and get familiar with our omnichannel ticketing system, advanced features, and every help desk tool you need for solving that difficult customer query.
Keep on reading to find out more about LiveAgent, or start your free 14-day trial today and provide multi-channel support with the right customer communication software.
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TeamWork Desk vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
TeamWork Desk
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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TeamWork Desk offers ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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TeamWork Desk doesn't offer Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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TeamWork Desk doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service.
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TeamWork Desk offers Self-Service.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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TeamWork Desk doesn't offer a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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TeamWork Desk doesn't offer a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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TeamWork Desk doesn't offer an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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TeamWork Desk doesn't offer a Viber integration.
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| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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TeamWork Desk doesn't offer a WhatsApp integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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TeamWork Desk offers knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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TeamWork Desk doesn't offer customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
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TeamWork Desk offers automation and rules in plan for $20/agent/month.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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TeamWork Desk offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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TeamWork Desk doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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TeamWork Desk doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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TeamWork Desk offers unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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TeamWork Desk doesn't offer unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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TeamWork Desk doesn't offer unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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TeamWork Desk doesn't offer unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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TeamWork Desk doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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TeamWork Desk offers unlimited 24/7 support.
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Handle incoming tickets from every communication channel
Ticket management in LiveAgent is easy thanks to our multi-channel communication that sorts out all tickets coming from various communication channels.
Emails are just the beginning, take advantage of the real-time chat, answer phone calls, and write great articles for your knowledge base to create a useful customer portal. Social media integrations are a part of the deal, LiveAgent has built-in Facebook, Twitter, Instagram, and even Viber and WhatsApp features to save you time.
All multi-channel communication in one place
Provide great customer experience with the fastest real-time chat
Equip your customer support team with one of the most popular and fastest communication channels. Handle customer requests faster thanks to the fastest live chat widget, with displayed speeds at only 2.5 seconds.
Our live chat also has real time typing view, full chat history, proactive chat invitations and custom buttons to help you stand out. See the full list of features here.
User satisfaction comes with faster communication
Get the most from your customer service solution
Every customer service software needs the right help desk features to help you build better customer relationships. Besides the omnichannel toolset, LiveAgent supports every tool and channel with a wide range of advanced features to help you deal with every customer issue efficiently.
LiveAgent also offers powerful integrations with over 140 popular apps to let you create custom workflows. Everything is packed into one user friendly solution.
Advanced tools, great features and powerful integrations
Become a happy customer
We understand that the creating customer happiness is impossible without providing excellent customer service. Customer requests should be handled efficiently and quickly.
Customer satisfaction is one of our main priorities and we do our best to keep our customers happy. That’s why we provide a professional service for all of our customers. You can contact us whenever you need help. We’re available for you 24/7.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Ready to try it out?
Try out LiveAgent’s ticket management capabilities and get to experience our toolset with advanced features and integrations for free.
Have a look at our affordable pricing plans or start your free 14-day trial today. No strings attached and no credit card information required. Click the button below and start your trial right away.
You Will Be in Good Hands!
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FAQ
How does LiveAgent compare to Teamwork Desk?
LiveChat is a well-designed live chat software that offers an extensive feature set for agents and customers. It also provides additional communication channels, such as social media and ticketing. Registration is fast, and integration options include a WordPress plugin, Google Tag Manager, or manual installation. LiveChat offers a well-focused set of features, including chatbots, reports, and extensive customization options for the live chat widget. The analytics features provide a quick overview and in-depth information related to the live chat. The LiveChat dashboard is easy to navigate, and the interface is professional. Overall, LiveChat is a reliable and fast live chat solution suitable for businesses of all sizes.
How LiveAgent’s customer support uses WhatsApp
The article discusses the benefits and limitations of using WhatsApp as a customer support channel. Instant messaging allows for a more natural flow of conversation, but a response may take up to 24 hours. Creating message templates can help improve response time and ensure a higher response rate. The article also discusses the process the author's company uses for integrating WhatsApp with their help desk and improving customer communication. Overall, integrating WhatsApp can help improve response time and customer relationships.
How to use live events to enhance customer service
Live events are crucial for brands as they allow them to connect with their audience and experiment with alternative forms of retail. They provide an opportunity to research what consumers want and tailor output based on first-hand evidence and complaints. Customer service has changed, and effective customer service involves more than processing orders with a smile. The key to success at live events is preparation. Brands should know their products and have marketing materials, exclusive offers, and discount codes to hand. They should also use social media to test new deals before offering them at live events. While live events have many benefits, brands need to be prepared to become customer-facing businesses for the day, or risk harming their reputation.
Companies that prioritize customer service should have helpdesk support to easily communicate with customers about technical problems and questions. However, if a company does not engage in activities that require help desk support, there is no need to introduce it. LiveAgent offers helpdesk software for businesses of all sizes.
Videos - Liveagent Product Tour
LiveAgent Help is a software solution that streamlines messages from different platforms into a single inbox for improved workflow efficiency and customer satisfaction. It offers a native live chat for customer engagement and monitoring of website behavior to convert visitors into paying customers. LiveAgent Help also provides a virtual call center with advanced features such as attended call transfers, unlimited call recordings, and IVR. A customer portal can also be built and customized with a knowledge base and community forums. The platform has been trusted by companies such as NASCAR and Forbes and offers a free trial.
Valuable in every single industry
LiveAgent is a highly rated help desk software for SMBs that aims to improve customer satisfaction through faster response times and reduced ticket volume. It offers a free trial and no setup fees with customer service available 24/7. LiveAgent can boost advocacy by creating a positive customer experience with its knowledge base and automated ticket routing. Overall, it is valuable for any industry looking for a better helpdesk software solution.
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