Looking for an alternative to Teamwork Desk?

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Fed up with your help desk software?

Teamwork Desk is a great piece of software that’s fully capable of everything your customer service team needs. However, not every solution is the right fit for every business and sometimes you just might want to try something different.

Try LiveAgent and get familiar with our omnichannel ticketing system, advanced features, and every help desk tool you need for solving that difficult customer query.

Keep on reading to find out more about LiveAgent, or start your free 30-day trial today and provide multi-channel support with the right customer communication software.

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TeamWork Desk vs LiveAgent at a glance

Feature	LiveAgent	TeamWork Desk
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	❌No
Call Center	✅Yes	❌No
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	❌No
Twitter	✅Yes	❌No
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	❌No
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	❌No
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	❌No
Unlimited Chat Buttons	✅Yes	❌No
Unlimited Tickets/Mails	✅Yes	❌No
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	✅Yes

Handle incoming tickets from every communication channel

Ticket management in LiveAgent is easy thanks to our multi-channel communication that sorts out all tickets coming from various communication channels.

Emails are just the beginning, take advantage of the real-time chat, answer phone calls, and write great articles for your knowledge base to create a useful customer portal. Social media integrations are a part of the deal, LiveAgent has built-in Facebook, Twitter, Instagram, and even Viber and WhatsApp features to save you time.

All multi-channel communication in one place

Provide great customer experience with the fastest real-time chat

Equip your customer support team with one of the most popular and fastest communication channels. Handle customer requests faster thanks to the fastest live chat widget, with displayed speeds at only 2.5 seconds.

Our live chat also has real time typing view, full chat history, proactive chat invitations and custom buttons to help you stand out. See the full list of features here.

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User satisfaction comes with faster communication

Get the most from your customer service solution

Every customer service software needs the right help desk features to help you build better customer relationships. Besides the omnichannel toolset, LiveAgent supports every tool and channel with a wide range of advanced features to help you deal with every customer issue efficiently.

LiveAgent also offers powerful integrations with over 140 popular apps to let you create custom workflows. Everything is packed into one user friendly solution.

Advanced tools, great features and powerful integrations

Become a happy customer

We understand that the creating customer happiness is impossible without providing excellent customer service. Customer requests should be handled efficiently and quickly.

Customer satisfaction is one of our main priorities and we do our best to keep our customers happy. That’s why we provide a professional service for all of our customers. You can contact us whenever you need help. We’re available for you 24/7.

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO

LiveAgent Product Tour | Live Agent02:25

Live AgentMarch 10, 2021

Ready to try it out?

Try out LiveAgent’s ticket management capabilities and get to experience our toolset with advanced features and integrations for free.

Have a look at our affordable pricing plans or start your free 30-day trial today. No strings attached and no credit card information required. Click the button below and start your trial right away.

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