Are you looking for a different solution for your customer support? Would you like to provide support via multiple channels and give your customers options when it comes to contact?
Try LiveAgent. LiveAgent is the ultimate omnichannel solution for your help desk. Packed with powerful features and integrations, LiveAgent brings you everything you need to provide better support.
Over 175 + features to make your work flow easier and more enjoyable.
LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.
LiveAgent increases customer satisfaction & improves conversion rates.
Try the best customer support alternative for free! No credit card required.
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Tawk offers ticketing.
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Tawk offers Live Chat.
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Tawk doesn't offer Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Tawk doesn't offer self-service portal.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Tawk doesn't offer a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Tawk doesn't offer a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Instagram integration.
Tawk doesn't offer a Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Tawk doesn't offer a Viber integration.
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Tawk offers knowledge base.
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Tawk offers customer forum.
|Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Tawk doesn't offer automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Tawk offers API functions.
|Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Tawk doesn't offer IVR features.
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Tawk doesn't offer video calls.
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Tawk offers unlimited history.
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Tawk offers unlimited websites.
|Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Tawk offers unlimited chat buttons.
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Tawk offers unlimited tickets/mails.
|Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Tawk doesn't offer unlimited call recording.
|Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Tawk offers unlimited 24/7 support.
Live chat is one thing but how about something more? Customers are not coming just through one channel, so the best thing is to cover more of them. Provide support via email, social media, call center and knowledge base. LiveAgent supports even Instagram amongst others.
LiveAgent’s ticket system takes care of everything for you, so there will be no mess in your communication. Everything is sorted, as it should be.
We get it, live chat is what you came for in the first place. Why not get the fastest on the market? LiveAgent’s widget displayed speeds at 2.5 seconds.
Furthermore you get to see what your clients want as they’re typing it. Prepare your replies before they hit send and surprise them with your speed.
Stick with people you know and trust and pay for tools only. Great help desk software doesn’t have to be expensive. LiveAgent has three great paid plans that are packed with tools and features to help you provide better support.
See our plans and learn more.
“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Stay closer to your customers and help them faster with LiveAgent.
Curious to see how we measure up to other popular solutions? Check out our comparison pages and discover all that we have to offer.
LiveAgent is highly recommended as a better alternative to Kayako, with quick and efficient support, improved communication, and increased customer satisfaction.
LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits.
LiveAgent is highly recommended by satisfied customers for its effective communication, faster support, and improved customer service.
LiveAgent is praised by numerous users for improving communication with customers, increasing satisfaction and response time, and empowering agents to provide better support. Switch to LiveAgent for a free trial and experience its advanced features for yourself.
LiveAgent is a top-rated help desk software for SMBs in 2020. It offers multilingual support and emphasizes customer satisfaction.
LiveAgent is praised by customers for speeding up communication, improving customer service, and increasing satisfaction and sales.
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