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Help desk software comparison
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Fed up with your help desk software?

Are you looking for a different solution for your customer support? Would you like to provide support via multiple channels and give your customers options when it comes to contact?

Try LiveAgent. LiveAgent is the ultimate omnichannel solution for your help desk. Packed with powerful features and integrations, LiveAgent brings you everything you need to provide better support.

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3 reasons why companies switch to LiveAgent

Rich on features

Over 175 + features to make your work flow easier and more enjoyable. 

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.

Improved Satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Tawk vs LiveAgent at a glance

Features Liveagent Tawk
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Tawk offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Tawk offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Tawk doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Tawk doesn't offer self-service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Tawk doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Tawk doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Instagram integration.
Tawk doesn't offer a Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Tawk doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Tawk offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Tawk offers customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Tawk doesn't offer automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Tawk offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Tawk doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Tawk doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Tawk offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Tawk offers unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Tawk offers unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Tawk offers unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Tawk doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Tawk offers unlimited 24/7 support.
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Get more for your business

Live chat is one thing but how about something more? Customers are not coming just through one channel, so the best thing is to cover more of them. Provide support via email, social media, call center and knowledge base. LiveAgent supports even Instagram amongst others. 

LiveAgent’s ticket system takes care of everything for you, so there will be no mess in your communication. Everything is sorted, as it should be. 

The fastest live chat

We get it, live chat is what you came for in the first place. Why not get the fastest on the market? LiveAgent’s widget displayed speeds at 2.5 seconds. 

Furthermore you get to see what your clients want as they’re typing it. Prepare your replies before they hit send and surprise them with your speed. 

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Your agents are your own

Stick with people you know and trust and pay for tools only. Great help desk software doesn’t have to be expensive. LiveAgent has three great paid plans that are packed with tools and features to help you provide better support.

See our plans and learn more.

See why companies switch to LiveAgent

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Looking for a different helpdesk software?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Stay closer to your customers and help them faster with LiveAgent.

Save more with LiveAgent

Compare us with others

Curious to see how we measure up to other popular solutions? Check out our comparison pages and discover all that we have to offer.

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