Looking for a Samanage alternative?
Discover why LiveAgent is the best Samanage alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Fed up with your help desk software?
Are you looking for an easier and more effective solution for your customer support? LiveAgent offers you a reliable ticket system, integration with multiple channels, over 175 features and more than 40 integrations.
Take your help desk to the next level with LiveAgent.
Save more with LiveAgent
3 reasons why companies switch to LiveAgent
More Affordable
Save money! LiveAgent is more cost-effective when compared to other help desk solutions.
Rich on features
Over 175 + features to make your work flow easier and more enjoyable.
Samanage vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Samanage
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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Samanage doesn't offer ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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Samanage doesn't offer Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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Samanage doesn't offer Call Center.
|
| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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Samanage offers self-service portal.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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Samanage doesn't offer a Facebook integration.
|
| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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Samanage doesn't offer a Twitter integration.
|
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers an Instagram integration.
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Samanage doesn't offer an Instagram integration.
|
| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
|
LiveAgent offers a Viber integration.
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Samanage doesn't offer a Viber integration.
|
| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket..
|
LiveAgent offers a WhatsApp integration.
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Samanage doesn't offer a WhatsApp integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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Samanage offers knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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Samanage offers customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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Samanage offers automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API function.
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Samanage offers API functions.
|
| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Samanage doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Samanage doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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Samanage offers unlimited history.
|
| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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Samanage doesn't offer unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Samanage doesn't offer unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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Samanage offers unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Samanage offers unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
|
LiveAgent offers unlimited 24/7 support.
|
Samanage offers unlimited 24/7 support.
|
A powerful Samanage alternative
If you’re looking for an ultimate solution for your help desk software, your search might be already over. LiveAgent has everything you need for providing the best customer support possible.
A reliable ticket system covers every important channel – email, live chat, social media (even Instagram), call center and knowledge base. You’ll be truly ready for anything with LiveAgent.
Fastest live chat
Live chat is an essential tool when it comes to customer service. It allows your customers to connect with you almost instantly via a widget on your website. It’s a great addition to your customer support.
LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Answer your customers with lightning speed!
Get more for less
Getting more useful tools does not have to cost you a lot. LiveAgent offers you three great paid plans that are packed with useful tools, features and integrations. All you have to do is choose the one that fits you the best.
LiveAgent’s pricing also allows you to buy separate features in case you want to add something extra. See our pricing plans to learn more.
See why companies switch to LiveAgent
Ready to switch?
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Compare us with other alternatives
Curious to see how we measure up to other popular solutions? Check out our comparison pages and discover all that we have to offer.
FAQ
What is the Samanage alternative?
LiveAgent is an excellent alternative to Samanage for clients that are seeking feature-rich help desk software. The software gathers all customer inquiries into one dashboard to create an efficient agent workflow. Moreover, it automates daily repetitive tasks so the agents can focus on important issues.
How can you migrate from Samanage?
To migrate from Samanage, use a free plugin or contact our customer service agents for further assistance.
What are the business benefits of LiveAgent?
Business benefits of LiveAgent customer satisfaction software include improved agent workflow, increased customer satisfaction, customer retention, and better brand image.
Why customer support and loyalty initiatives are worth the investment
The importance of good customer service, customer value, and loyalty programs are highlighted in this text. Providing efficient, courteous, and consistent service is crucial in retaining customers and building brand loyalty. Understanding customer value involves creating unique value propositions that differentiate a product or service from competitors. Loyalty programs and customer incentives, such as discounts and free items, are effective in driving customer behavior and improving brand loyalty. Successful examples are Dunkin’ Donuts’ loyalty program and Sephora’s Beauty Insider program. Email campaigns are an efficient means of nurturing loyalty, and the article offers 10 templates for loyalty program email campaigns. Examples of outstanding customer service include Ritz-Carlton, Amazon, and Zappos.
Videos - Liveagent Product Tour
LiveAgent Help is a software solution that streamlines messages from different platforms into a single inbox for improved workflow efficiency and customer satisfaction. It offers a native live chat for customer engagement and monitoring of website behavior to convert visitors into paying customers. LiveAgent Help also provides a virtual call center with advanced features such as attended call transfers, unlimited call recordings, and IVR. A customer portal can also be built and customized with a knowledge base and community forums. The platform has been trusted by companies such as NASCAR and Forbes and offers a free trial.
Helpdesk software for Banking industry
LiveAgent is a help desk software recommended for banking and insurance industries. It offers a 14-day free trial with no setup fee and 24/7 customer service. The software can increase advocacy, improve response times and reduce ticket volume. It contains a knowledge base and automated ticket routing. LiveAgent also invests in providing customers with class-leading help desk.
Looking for a Customerly alternative?
LiveAgent is presented as the best alternative to Customerly for those looking for a new customer support software. It offers a wide range of features and integrations, including email, live chat, social media, knowledge base, and call center support. The platform is easy to set up and provides an intuitive interface that guides users through the process. With a free trial available, LiveAgent allows users to experience its benefits without any setup fee, credit card requirement, or long-term commitment.
LiveAgent is a customer support tool with live chat, ticketing, and help desk capabilities. It was created in 2004 by Viktor and Andrej, who realized the need for efficient communication with customers. Today, LiveAgent serves over 150 million users and over 40,000 businesses worldwide. The company is dedicated to creating affordable, functional, and helpful software, with a vision to put customer support at the heart of every business. The website also offers sales contacts and a free trial.
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