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Fed up with your help desk software?

Support your customers from one solution focused on helping you create a successful help desk. Stay connected to your customers with a multi-channel help desk that supports email, live chat, call center, customer portal and social media.

LiveAgent is a dedicated and easy to use solution ready to help you handle any incoming customer tickets. Keep reading to find out more about the LiveAgent tools, features and benefits, or go ahead and begin your free 30-day trial today.

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OneDesk vs LiveAgent at a glance

Features	Liveagent Try the best customer support alternative for free! No credit card required.	OneDesk
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	OneDesk offers ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	OneDesk offers Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center.	OneDesk doesn't offer Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service portal.	OneDesk offers Self-Service portal.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	OneDesk doesn't offer a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	OneDesk doesn't offer a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers an Instagram integration.	OneDesk doesn't offer an Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	OneDesk doesn't offer a Viber integration.
WhatsApp WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.	LiveAgent offers a WhatsApp integration.	OneDesk offers a WhatsApp integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	OneDesk offers knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	OneDesk offers customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules.	OneDesk offers automation and rules.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions.	OneDesk offers API functions.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	OneDesk doesn't offer IVR features.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	OneDesk doesn't offer video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	OneDesk offers unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	OneDesk doesn't offer unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	OneDesk doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	OneDesk offers unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	OneDesk doesn't offer unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	OneDesk doesn't offer unlimited 24/7 support.

The fastest live chat for your help desk

Live chat is an amazing tool for providing customer support. Increase customer engagement with our live chat’s proactive chat invitations, customize your chat buttons or prepare your answers before customers hit send.

Reply faster and solve issues efficiently with a live chat from LiveAgent. It’s supported by a variety of features and it’s lightning fast with chat displayed speeds at 2.5 seconds.

Try out our fully featured live chat

The ultimate multi-channel experience

Providing support across multiple channels is easy when you have the tool to back you up. LiveAgent comes with a ticketing system that gathers all communication into one place. After that it’s filtered, organized and served to customer support agents depending on priority and availability.

Organize your email ticketing, chats, calls, knowledge base articles and social media – Viber, WhatsApp, Facebook, Twitter and Instagram into one place and handle everything like a pro.

Provide support across all important customer channels

Facebook, Twitter, Instagram can be used for much more than sharing cat pics and funny memes. Social media have grown into a fully capable business channel, a marketing tool and yes, you guessed it – an efficient customer support channel.

Help and support your customers on social media with our unified multi-channel solution. Keep track of your social media channels. You can also add Viber to add another way for your customers to reach you.

LiveAgent support has your back

You can contact us 24/7 via email, live chat, phone or look through articles in our customer portal whenever you need some information. The LiveAgent Academy is free and full of useful things to learn about customer support and help desk software.

Join our happy customers and see why they decided to start using LiveAgent as their sole help desk solution.

Roman Bosch

Partly

It’s a pleasure to have a great portal that improves our customer service.
Christine Preusler

HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support.
Karl Dieterich

Covomo

LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Hendrik Henze

HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with it.
Razvan Sava

Webmaster Deals

Since we are using LiveAgent our response time improved by 60%.
Taras Baca

XperienceHR

Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Andrej Ftomin

TAZAR Group

I have to say, I have never experienced such a professional customer approach.
Matt Janaway

The Workplace Depot

We find LiveAgent to be the best live chat solution by far.
Viviane Carter

CSI Products

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Christian Lange

Lucky-Bike

With LiveAgent we’re able to give our customers support wherever they are.
Jens Malmqvist

Projure

I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Catana Alexandru

Websignal

I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Jan Wienk

All British Casino

With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Allan Bjerkan

Norske Automaten

LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Sissy Böttcher

Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.
Peter Koning

TypoAssassin

We love LiveAgent - it makes supporting our customers easy.
Aranzazu F

Factorchic

We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Rick Nuske

MyFutureBusiness

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Vojtech Kelecsenyi

123-Nakup

LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Rafael Kobalyan

Betconstruct

Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Martin Drugaj

Atomer

We’ve been using LiveAgent since 2013. We can't imagine working without it.
Ivan Golubović

AVMarket

It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Rustem Gimaev

Antalya Consulting Language Center

Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Randy Bryan

tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys

Marietta Corporation

I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu

eFortuna

The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová

TrustPay

It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová

Nay

We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel

m:zone

LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler

Volterman

Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO

LiveAgent Product Tour | Live Agent02:25

Live AgentMarch 10, 2021

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Have a look at the Tour video to see everything else LiveAgent has to offer. You can also browse through our affordable pricing plans to see which one suits your business.

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