Searching for a OneDesk alternative?
Discover why LiveAgent is the best OneDesk alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
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Fed up with your help desk software?
Support your customers from one solution focused on helping you create a successful help desk. Stay connected to your customers with a multi-channel help desk that supports email, live chat, call center, customer portal and social media.
LiveAgent is a dedicated and easy to use solution ready to help you handle any incoming customer tickets. Keep reading to find out more about the LiveAgent tools, features and benefits, or go ahead and begin your free 14-day trial today.
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OneDesk vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
OneDesk
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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OneDesk offers ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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OneDesk offers Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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OneDesk doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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OneDesk offers Self-Service portal.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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OneDesk doesn't offer a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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OneDesk doesn't offer a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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OneDesk doesn't offer an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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OneDesk doesn't offer a Viber integration.
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| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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OneDesk offers a WhatsApp integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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OneDesk offers knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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OneDesk offers customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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OneDesk offers automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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OneDesk offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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OneDesk doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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OneDesk doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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OneDesk offers unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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OneDesk doesn't offer unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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OneDesk doesn't offer unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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OneDesk offers unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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OneDesk doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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OneDesk doesn't offer unlimited 24/7 support.
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The fastest live chat for your help desk
Live chat is an amazing tool for providing customer support. Increase customer engagement with our live chat’s proactive chat invitations, customize your chat buttons or prepare your answers before customers hit send.
Reply faster and solve issues efficiently with a live chat from LiveAgent. It’s supported by a variety of features and it’s lightning fast with chat displayed speeds at 2.5 seconds.
Try out our fully featured live chat
The ultimate multi-channel experience
Providing support across multiple channels is easy when you have the tool to back you up. LiveAgent comes with a ticketing system that gathers all communication into one place. After that it’s filtered, organized and served to customer support agents depending on priority and availability.
Organize your email ticketing, chats, calls, knowledge base articles and social media – Viber, WhatsApp, Facebook, Twitter and Instagram into one place and handle everything like a pro.
Provide support across all important customer channels
Social media support is the key
Facebook, Twitter, Instagram can be used for much more than sharing cat pics and funny memes. Social media have grown into a fully capable business channel, a marketing tool and yes, you guessed it – an efficient customer support channel.
Help and support your customers on social media with our unified multi-channel solution. Keep track of your social media channels. You can also add Viber to add another way for your customers to reach you.
Get social with LiveAgent and reach more customers
LiveAgent support has your back
You can contact us 24/7 via email, live chat, phone or look through articles in our customer portal whenever you need some information. The LiveAgent Academy is free and full of useful things to learn about customer support and help desk software.
Join our happy customers and see why they decided to start using LiveAgent as their sole help desk solution.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Join LiveAgent today
Have a look at the Tour video to see everything else LiveAgent has to offer. You can also browse through our affordable pricing plans to see which one suits your business.
Start your free 14-day trial today and provide customer support with LiveAgent. No credit card info required and no strings attached.
You Will Be in Good Hands!
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FAQ
What is a good OneDesk alternative?
There are plenty of alternatives but only some of them can match OneDesk. LiveAgent offers a multi-channel ticketing system for a fair price. It also offers a variety of productivity features and over 140 integrations with other software. LiveAgent is a better OneDesk alternative as well as Drif alternative and HelpScout alternative.
What are the benefits of switching from OneDesk to LiveAgent?
While OneDesk covers most important customer communication channels, LiveAgent also has the added bonus of social media. You can provide support with Facebook, Twitter and Instagram. It also supports Viber and provides a large number of integrations.
Does LiveAgent offer live chat?
Yes, LiveAgent customer satisfaction software has one of the fastest live chat widgets availablle on the market. It showed chat displayed speeds at 2.5 seconds.
Searching for an alternative to HelpSpot?
LiveAgent is presented as the best alternative to HelpSpot because of its ability to manage customer support inquiries across multiple channels. Offering affordable paid plans and a free 14-day trial, LiveAgent claims to provide world-class customer service that doesn't have to be expensive. The software unifies communication channels such as emails, live chat, social media, call center, and customer portals into one place. Signing up for LiveAgent requires no setup fee or credit card, and customer service is available 24/7.
Looking for a HelpCrunch alternative?
LiveAgent is a great alternative to HelpCrunch for help desk software. It offers more than just live chat, with features such as email, social media, knowledge base, and call equipment integration. With over 175 features and 40 integrations, LiveAgent is an excellent way to communicate with customers. Customers can start a 7-day free trial with a free email or a 30-day trial with a company email. No credit card required.
Looking for a LiveChat alternative?
LiveAgent is a great LiveChat alternative with over 175 features including the fastest chat widget, call center and coverage of channels like Instagram and Viber. The migration process from LiveChat to LiveAgent is easy and free, taking only 5 minutes. Plus, there is no setup fee, customer service is available 24/7, and no credit card is required. Start a 7 or 30 day free trial today by signing up with your email or your company email to get a sub-domain for your LiveAgent account.
Looking for a Customerly alternative?
LiveAgent is presented as the best alternative to Customerly for those looking for a new customer support software. It offers a wide range of features and integrations, including email, live chat, social media, knowledge base, and call center support. The platform is easy to set up and provides an intuitive interface that guides users through the process. With a free trial available, LiveAgent allows users to experience its benefits without any setup fee, credit card requirement, or long-term commitment.
Looking for a Hesk alternative?
The LiveAgent tool has received positive reviews from various companies and professionals. It helps categorize the nature of tickets and statistically track clients' needs, empowers agents to provide better support, and improves customer service and productivity. Users have reported faster response times and an increase in customer satisfaction and sales. LiveAgent is reliable, reasonably priced, and easy to use, making it a great choice for any fast-paced online business.
Looking for a Kayako alternative?
LiveAgent is touted as the best alternative to Kayako. With a hybrid ticketing system and a sleek universal inbox boasting over 179 help desk features and 40+ integrations, LiveAgent offers great customer service. Migrating from Kayako to LiveAgent is easy with a free 5-minute assisted migration. Try LiveAgent for 7 or 30 days for free with no setup fee, 24/7 customer service, and no credit card required.
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