Free Trial

Discover the best live chat alternatives

Is your live chat not living up to your expectations? Are you ready for a live chat alternative?

Our thorough comparison will shed some light on the most popular live chat solutions, their features, and customer ratings!

logo clients forbes
logo clients airbus
logo clients nascar
logo clients usc
logo esky color
slido green
Overall rating
LiveAgent
4.7
LiveChat Inc.
4.6
Intercom
4.5
Zendesk
4.3
Olark
4.5
Ease of use
LiveAgent
4.6
LiveChat Inc.
4.7
Intercom
4.4
Zendesk
4.3
Olark
4.7
Customer support
LiveAgent
4.7
LiveChat Inc.
4.6
Intercom
4.3
Zendesk
4.2
Olark
4.6
Value for money
LiveAgent
4.7
LiveChat Inc.
4.5
Intercom
4.0
Zendesk
4.1
Olark
4.5
Price
LiveAgent
$29-$39/month/agent
LiveChat Inc.
$19-$59/month/agent
Intercom
$39-$49/month/agent
Zendesk
$49-$99/month/agent
Olark
$19/month/agent
Canned responses
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Customizable branding
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Geo-targeting
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Offline form
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Proactive chat
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Screen Sharing
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Transfers/Routing
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Third-party Integration
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Message sneak peek
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Unlimited chat history
LiveAgent
LiveChat Inc.
Only in $39+/mo plans
Intercom
Zendesk
Olark
Unlimited visitor monitoring
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Chat tags
LiveAgent
LiveChat Inc.
Only in $39+/mo plans
Intercom
Zendesk
Olark
Features
LiveAgent
LiveChat Inc.
Compare LiveChat Inc. with LiveAgent.
Intercom
Compare Intercom Inc. with LiveAgent.
Zendesk
Compare Zendesk Inc. with LiveAgent.
Olark
Compare Olark Inc. with LiveAgent.
Overall rating
Overall software ratings from verified users on Capterra.
4.7 Received an overall rating of 4.7 out of 5 by verified users on Capterra.
4.6 Received an overall rating of 4.6 out of 5 by verified users on Capterra.
4.5 Received an overall rating of 4.5 out of 5 by verified users on Capterra.
4.5 Received an overall rating of 4.5 out of 5 by verified users on Capterra.
4.5 Received an overall rating of 4.5 out of 5 by verified users on Capterra.
Ease of use
Ease of use ratings from verified users on Capterra.
4.6 Rated 4.6 out of 5 for ease of use by verified users on Capterra.
4.7 Rated 4.7 out of 5 for ease of use by verified users on Capterra.
4.4 Rated 4.4 out of 5 for ease of use by verified users on Capterra.
4.3 Rated 4.3 out of 5 for ease of use by verified users on Capterra.
4.7 Rated 4.7 out of 5 for ease of use by verified users on Capterra.
Customer support
Customer support ratings from verified users on Capterra.
4.7 Rated 4.7 out of 5 for customer support by verified users on Capterra.
4.6 Rated 4.6 out of 5 for customer support by verified users on Capterra.
4.3 Rated 4.3 out of 5 for customer support by verified users on Capterra.
4.2 Rated 4.2 out of 5 for customer support by verified users on Capterra.
4.6 Rated 4.6 out of 5 for customer support by verified users on Capterra.
Value for money
Price to value ratings from verified users on Capterra.
4.7 Rated 4.7 out of 5 for product value vs price by verified users on Capterra.
4.5 Rated 4.5 out of 5 for product value vs price by verified users on Capterra.
4.0 Rated 4.0 out of 5 for product value vs price by verified users on Capterra.
4.1 Rated 4.1 out of 5 for product value vs price by verified users on Capterra.
4.5 Rated 4.5 out of 5 for product value vs price by verified users on Capterra.
Price
Software price in USD per agent per month.
$29-$39/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$19-$59/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$39-$49/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$49-$99/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$19/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
Canned responses
Create pre-defined answers to frequently asked questions that can be deployed with a single click.
Offers canned responses.
Offers canned responses.
Offers canned responses.
Offers canned responses.
Offers canned responses.
Customizable branding
Option to use a white label (branding free).
Offers customizable branding.
Offers customizable branding.
Offers customizable branding.
Offers automated routing.
Offers customizable branding.
Geo-targeting
Send your website visitors personalized chat invitations or display custom multilingual chat buttons based on their geographic location.
Offers geo-targeting.
Offers geo-targeting.
Offers geo-targeting.
Offers geo-targeting.
Offers geo-targeting.
Offline form
Enable website visitors to contact you outside of business hours through offline chat forms that are instantly converted into tickets and can be answered during business hours.
Offers offline forms.
Offers offline forms.
Offers offline forms.
Offers offline forms.
Offers offline forms.
Proactive chat
Automatically invite your website visitors to chat based on pre-defined rules.
Offers proactive chat invitations.
Offers proactive chat invitations.
Offers proactive chat invitations.
Offers proactive chat invitations.
Offers proactive chat invitations.
Screen Sharing
Screen sharing between customers and agents for faster problem resolution.
Offers screen sharing.
Offers screen sharing.
Offers screen sharing.
Offers screen sharing.
Offers screen sharing.
Transfers/Routing
Automatically route, or manually transfer chats to agents that are best equipped to answer customer questions.
Offers chat transfers/chat routing.
Offers chat transfers/chat routing.
Offers chat transfers/chat routing.
Offers chat transfers/chat routing.
Offers chat transfers/chat routing.
Third-party Integration
Integrations with popular software, tools, and networks, such as social media, CRMs, or payment processors.
Offers third-party integrations.
Offers third-party integrations.
Offers third-party integrations.
Offers third-party integrations.
Offers third-party integrations.
Message sneak peek
A real-time view of what the customer is typing into the chat box.
Offers message sneak peeks.
Offers message sneak peeks.
Offers message sneak peeks.
Offers message sneak peeks.
Offers message sneak peeks.
Unlimited chat history
There's no limit to the number of chat transcripts that are saved and can be retrieved at any time.
Offers unlimited chat history.
Only in $39+/mo plans
Unlimited chat history is not available in the $19 per agent per month plan.
Offers unlimited chat history.
Offers unlimited chat history.
Offers unlimited chat history.
Unlimited visitor monitoring
There’s no limit to the number of website visitors that you can monitor.
Offers unlimited visitor monitoring.
Offers unlimited visitor monitoring.
Offers unlimited visitor monitoring.
Offers unlimited visitor monitoring.
Offers unlimited visitor monitoring.
Chat tags
Add tags to any conversation to view its contents at a glance or to make it easier to find.
Offers chat tagging/chat tags.
Only in $39+/mo plans
Chat tags are not available in the $19 per agent per month plan.
Offers chat tagging/chat tags.
Offers chat tagging/chat tags.
Offers chat tagging/chat tags.

Trusted by 30,000+ companies and 150M end users

logo clients forbes
logo clients airbus
logo clients nascar
logo clients usc
logo esky color
slido green
LiveAgent streamlines multiple customer service channels into one piece of software

Monitor behavior and engage when the time's right

Convert website visitors into paying customers with personalized chat invitations based on CRM insights and behavioral tracking.

Find out which page each customer is browsing, for how long, and who referred them to your website.

Amp up agent efficiency with canned messages

Save yourself up to 15 hours of work each week by answering  frequently asked questions with canned messages.

Create an unlimited number of responses and deploy them with a single click.

Canned messages Macros LiveAgent
live chat

Set up your live chat in seconds

Copy and paste a snippet of our code into your website to start tracking and chatting with your website visitors in real-time.

Customize with just a few clicks

Select chat buttons, chat windows, and pre-chat and offline forms from our gallery or create your own with custom CSS.

LiveAgent-customize-chat-window

Be in the know

Anticipate each customer’s needs by getting a sneak peek of what they’re typing into the chat box before they hit send.

Supercharge the positive experience with our built-in CRM that allows you to view all customer information, past purchases, and past queries.

integrated kb 2

Effortless support that improves sales

Empower your customers with self-help tools that are directly integrated into your chat widget. Decrease ticket loads and increase sales with our live chat alternative starting today!

Put a stop to bad customer service

Keep an eye on your team’s performance.

Adjust agent shifts according to chat volumes and peak hours, monitor who’s chatting with who, see what they’re saying, and learn from agent ratings.

Reports-Liveagent-feature

Connect the dots

No more guessing or assuming.

Follow your customer’s ticket resolution journey from start to finish across different channels in a single ticket thread.

Provide round the clock support

LiveAgent offers an offline chat feature that allows website visitors to contact you even outside of business hours.

Learn more about our live chat alternative

contact form side
Real-time-chat

100% adaptive and scalable

Our live chat alternative is 100% scalable and customizable, whether you’re on a trajectory ad Astra or need to scale down seasonally.

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
logo slido black

Why is LiveAgent the best live chat alternative?

Because the best live chat alternatives provide additional features at no extra cost!

Our customers say it best

  • Roman Bosch

    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

  • christine preusler

    Christine Preusler

    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

  • Karl Dieterich

    Karl Dieterich

    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • Hendrik Henze

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • Razvan Sava

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time increased by 60%.

  • Taras Baca

    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • user testimonials

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • Matt Janaway

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • Viviane Carter

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Christian Lange

    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

  • Jens Malmqvist

    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • user testimonials

    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

  • JanWienk

    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

  • Allan Bjerkan

    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Sissy Böttcher

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • Peter Koning

    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • user testimonials

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • Rick Nuske

    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • Vojtech Kelecsenyi

    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Rafael Kobalyan

    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Martin Drugaj

    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • Ivan Golubović

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • user testimonials

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • Randy Bryan

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Timothy G. Keys

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • user testimonials

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • Hilda Andrejkovičová

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • user testimonials

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • user testimonials

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • David Chandler

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

You will be in good hands!​

Do you know what Huawei, BMW, Yamaha, and O2 have in common? You guessed it! LiveAgent!

Start FREE 14-day trial No Credit Card Required

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×

Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo