Creating a good first impression online can improve your marketing and sales efforts. However, doing so can be a challenge without the right tools.
Does this sound familiar? Are you struggling to stay on top of customer queries? Are your social channels flooded with comments and messages that you can’t make sense of?
If you answered yes, it might be time to invest in help desk software.
Passing data through the machine...
The modern-day customer is a tech-savvy individual that isn’t afraid to make a thorough audit of your business. Prior to purchasing products, customers check out your website, social media accounts, and reviews posted online.
The key to success? Acknowledge and respond to all queries posted online — regardless of the channel used (Instagram, Facebook, Twitter, etc.)
When your social channels are flooded with unanswered comments, it looks unprofessional. To improve your marketing image, it’s necessary to answer both positive and negative social mentions.
How? With the help of an advanced help desk software. It tracks all customer interactions and streamlines them into a single shared inbox.
LiveAgent will improve your marketing and sales efforts in no time. Here’s what you can look forward to once you implement a help desk software into your daily workflow — and that’s just the tip of the iceberg.
A secure, shared, universal inbox
We offer concierge migration services from most of the popular help desk solutions.
Determine which communication channels receive the most tickets, and monitor the service that your customers are receiving.
Get notified every time you receive a new comment, direct message, email, or phone call right inside of LiveAgent.
Utilize features like automation rules, a built-in CRM, call center, internal chat, and more. These tools will help you assist your customers better, and save you precious time.
Follow your customer’s problem resolution journey through different channels while staying in the same hybrid ticket stream.
It doesn’t matter if the customer sent you an email, followed up with a phone call, and ended the conversation through Twitter. LiveAgent makes sense of it all.
LiveAgent is integrated with Facebook and Facebook Messenger. All direct messages, comments, and mentions of your brand will be automatically pushed into your universal inbox.
LiveAgent’s Twitter integration enables users to monitor brand mentions, specific keywords, and retweets.
With our Instagram integration, you can reply to all comments on your photos, and tagged mentions of your brand.
Answer customer messages with ease with our Viber integration.
Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. LiveAgent’s got you covered.
Stay in touch with your colleagues and be more productive on the go! With LiveAgent’s mobile apps you have the option to resolve, transfer, and respond to tickets and chats, use pre-set filters to organize your tickets, and see the tags, notes, and departments associated with every ticket.
Now available on the App Store, and Google Play store.
LiveAgent’s robust reporting and data analytics features will help you improve and finetune your existing marketing and customer service strategies.
Having a complete overview of where your tickets are coming from, how long they take to answer, and who answers them will enable you to bridge the gap between the service you’re providing and the service your customers expect.
Automatically organize incoming tickets into appropriate departments and mark them with tags so you can see the contents of each ticket at a glance.
Use LiveAgent’s native live chat functionality to chat with customers in real-time, or chat with co-workers internally while solving customer queries.
Create complex IVR trees, route calls, or enable your customers to request callbacks. Video chatting is also supported, both internally and with customers.
“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2020.
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.
Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.
Second to none. Considering the vast amount of functionality LiveAgent provides, our offer is a steal. Try LiveAgent today.
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
LiveAgent is a powerful help desk software that helps you handle customer requests from multiple channels effectively and efficiently from one interface. Moreover, it integrates with your website and social networks. Thus, you can attract new customers, improve marketing and your brand's awareness.
LiveAgent business benefits include increased customer satisfaction, customer retention, customer loyalty, and reduced churn rate, other than improved marketing.
Need to improve your customer service?
To improve customer service, LiveAgent offers a 24/7 service with no setup fees. With the rise of e-commerce, businesses are adapting to new strategies, including automation and chatbots. While these cost-efficient options are useful for handling high volumes of customer queries, it's important to maintain a human connection. LiveAgent offers fail-proof tips to ensure customer satisfaction.
Helpdesk software for Entertainment industry
LiveAgent offers helpdesk software for entertainment businesses with no setup fee and 24/7 customer service. It allows for a 4x boost in customer advocacy and can cut down response times by 24% with automated ticket routing. Additionally, it can decrease ticket volume by 37% with a knowledge base. LiveAgent combines fun and productivity for the best social customer service software. Start a free 7 or 30-day trial with no credit card required.
Helpdesk software for Retail industry
LiveAgent is a helpdesk software for the retail industry that can improve customer service and increase satisfaction. It offers a free trial with no setup fee, customer service available 24/7, and can reduce ticket volume by 37%. It also boasts a 4x boost in advocacy and can decrease response times by 24%. Users can start a free trial for 7 or 30 days with a free email, and no credit card is required.
At a standstill? Increase sales with LiveAgent!
LiveAgent is a tool that can help increase sales by creating a customer-centric culture within a business. Customer satisfaction is closely linked to retention, loyalty, and sales, and striving to satisfy customers can lead to better business performance. LiveAgent offers a free trial with no setup fee and 24/7 customer service.
Videos - Liveagent Product Tour
LiveAgent Help is a software solution that streamlines messages from different platforms into a single inbox for improved workflow efficiency and customer satisfaction. It offers a native live chat for customer engagement and monitoring of website behavior to convert visitors into paying customers. LiveAgent Help also provides a virtual call center with advanced features such as attended call transfers, unlimited call recordings, and IVR. A customer portal can also be built and customized with a knowledge base and community forums. The platform has been trusted by companies such as NASCAR and Forbes and offers a free trial.
Helpdesk software for HR industry
LiveAgent offers a helpdesk software for the HR industry that can improve customer experience, response times, and decrease ticket volume. The software is user-friendly and offers a free trial with no setup fees and 24/7 customer service. Start a trial with a free email for 7 or 30 days with a company email.
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