one tool
Improve marketing with help of LiveAgent.
- ✓ No setup fee
- ✓ Customer service 24/7
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Need to improve your marketing reputation?
Creating a good first impression online can improve your marketing and sales efforts. However, doing so can be a challenge without the right tools.
Does this sound familiar? Are you struggling to stay on top of customer queries? Are your social channels flooded with comments and messages that you can’t make sense of?
If you answered yes, it might be time to invest in help desk software.
How to improve your marketing strategies
The modern-day customer is a tech-savvy individual that isn’t afraid to make a thorough audit of your business. Prior to purchasing products, customers check out your website, social media accounts, and reviews posted online.
The key to success? Acknowledge and respond to all queries posted online — regardless of the channel used (Instagram, Facebook, Twitter, etc.)
Have a bad reputation?
When your social channels are flooded with unanswered comments, it looks unprofessional. To improve your marketing image, it’s necessary to answer both positive and negative social mentions.
How? With the help of an advanced help desk software. It tracks all customer interactions and streamlines them into a single shared inbox.
Help desk software to the rescue
LiveAgent will improve your marketing and sales efforts in no time. Here’s what you can look forward to once you implement a help desk software into your daily workflow — and that’s just the tip of the iceberg.
A secure, shared, universal inbox
Improved productivity
Improved customer satisfaction
Happy customers are the best customers
We offer concierge migration services from most of the popular help desk solutions.
How will your marketing improve with LiveAgent?
Complete overview of service
Determine which communication channels receive the most tickets, and monitor the service that your customers are receiving.
Say bye to lost & unanswered tickets
Get notified every time you receive a new comment, direct message, email, or phone call right inside of LiveAgent.
Improve productivity levels
Utilize features like automation rules, a built-in CRM, call center, internal chat, and more. These tools will help you assist your customers better, and save you precious time.
Complete ticket history from start to finish
Follow your customer’s problem resolution journey through different channels while staying in the same hybrid ticket stream.
It doesn’t matter if the customer sent you an email, followed up with a phone call, and ended the conversation through Twitter. LiveAgent makes sense of it all.
Which social channels are integrated with LiveAgent?
LiveAgent is integrated with Facebook and Facebook Messenger. All direct messages, comments, and mentions of your brand will be automatically pushed into your universal inbox.
LiveAgent’s Twitter integration enables users to monitor brand mentions, specific keywords, and retweets.
With our Instagram integration, you can reply to all comments on your photos, and tagged mentions of your brand.
Multilingual software translations
Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. LiveAgent’s got you covered.
Apps for customer service on the go
Stay in touch with your colleagues and be more productive on the go! With LiveAgent’s mobile apps you have the option to resolve, transfer, and respond to tickets and chats, use pre-set filters to organize your tickets, and see the tags, notes, and departments associated with every ticket.
Now available on the App Store, and Google Play store.
Robust reporting system & more
LiveAgent’s robust reporting and data analytics features will help you improve and finetune your existing marketing and customer service strategies.
Having a complete overview of where your tickets are coming from, how long they take to answer, and who answers them will enable you to bridge the gap between the service you’re providing and the service your customers expect.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Other features to look forward to
Tags, departments
Automatically organize incoming tickets into appropriate departments and mark them with tags so you can see the contents of each ticket at a glance.
Native live chat
Use LiveAgent’s native live chat functionality to chat with customers in real-time, or chat with co-workers internally while solving customer queries.
Built-in call center
Create complex IVR trees, route calls, or enable your customers to request callbacks. Video chatting is also supported, both internally and with customers.
Reasons why companies switch to LiveAgent
Why is LiveAgent the right tool to improve your marketing?
Most reviewed and #1 rated
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2020.
Preferred by 21K businesses
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
Packed with 180+ features
With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.
Cloud-based and secure
Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.
Price to value ratio?
Second to none. Considering the vast amount of functionality LiveAgent provides, our offer is a steal. Try LiveAgent today.
Small business
- Unlimited ticket history
- 3 email addresses
- 3 contact forms
- 1 API key
Medium business
- Everything in Small, plus
- 10 email addresses
- 3 live chat buttons
- Departments management
Large business
- Everything in Medium plus
- 40 email addresses
- 10 live chat buttons
Free
- 7 days ticket history
- 1 email address
- 1 chat button
- 1 contact form
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
FAQ
How can you improve marketing?
LiveAgent is a powerful help desk software that helps you handle customer requests from multiple channels effectively and efficiently from one interface. Moreover, it integrates with your website and social networks. Thus, you can attract new customers, improve marketing and your brand's awareness.
What business benefits does LiveAgent offer, other than improved marketing?
LiveAgent business benefits include increased customer satisfaction, customer retention, customer loyalty, and reduced churn rate, other than improved marketing.
Need to improve your customer service?
To improve customer service, LiveAgent offers a 24/7 service with no setup fees. With the rise of e-commerce, businesses are adapting to new strategies, including automation and chatbots. While these cost-efficient options are useful for handling high volumes of customer queries, it's important to maintain a human connection. LiveAgent offers fail-proof tips to ensure customer satisfaction.
Helpdesk software for Entertainment industry
LiveAgent offers helpdesk software for entertainment businesses with no setup fee and 24/7 customer service. It allows for a 4x boost in customer advocacy and can cut down response times by 24% with automated ticket routing. Additionally, it can decrease ticket volume by 37% with a knowledge base. LiveAgent combines fun and productivity for the best social customer service software. Start a free 7 or 30-day trial with no credit card required.
Helpdesk software for Retail industry
LiveAgent is a helpdesk software for the retail industry that can improve customer service and increase satisfaction. It offers a free trial with no setup fee, customer service available 24/7, and can reduce ticket volume by 37%. It also boasts a 4x boost in advocacy and can decrease response times by 24%. Users can start a free trial for 7 or 30 days with a free email, and no credit card is required.
At a standstill? Increase sales with LiveAgent!
LiveAgent is a tool that can help increase sales by creating a customer-centric culture within a business. Customer satisfaction is closely linked to retention, loyalty, and sales, and striving to satisfy customers can lead to better business performance. LiveAgent offers a free trial with no setup fee and 24/7 customer service.
Videos - Liveagent Product Tour
LiveAgent Help is a software solution that streamlines messages from different platforms into a single inbox for improved workflow efficiency and customer satisfaction. It offers a native live chat for customer engagement and monitoring of website behavior to convert visitors into paying customers. LiveAgent Help also provides a virtual call center with advanced features such as attended call transfers, unlimited call recordings, and IVR. A customer portal can also be built and customized with a knowledge base and community forums. The platform has been trusted by companies such as NASCAR and Forbes and offers a free trial.
Helpdesk software for HR industry
LiveAgent offers a helpdesk software for the HR industry that can improve customer experience, response times, and decrease ticket volume. The software is user-friendly and offers a free trial with no setup fees and 24/7 customer service. Start a trial with a free email for 7 or 30 days with a company email.
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