Looking for a Gorgias alternative?
Discover why LiveAgent is the best Gorgias alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Fed up with your help desk software?
Looking to get more social and sell more with your customer service with the right customer service software? Gorgias is great but have you tried LiveAgent yet?
Increase customer satisfaction with software that won’t let you down. Get more from your ticketing software, live chat or knowledgebase with LiveAgent. Take advantage of plenty of features and integrations, such as Shopify, social media like Instagram, Facebook Messenger or Twitter. Keep reading and find out why we’re the right omnichannel software solution for your help desk.
Save more with LiveAgent
3 reasons why LiveAgent is the best Gorgias alternative
Find out what are the benefits of using LiveAgent
Increase in ROI
Building better customer relationships leads to better customer base and increased income.
Save time and money
Features such as analytics, intuitive management system and ticketing system help you better manage your resources.
Better workflow
Use tools such as social media, great ticketing system, knowledgebase and more for better workflow and more reliable omnichannel customer support.
Gorgias vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Gorgias
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing in Ticket plan for $15/agent/month.
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Gorgias offers ticketing in plan for $60/month.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
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Gorgias offers Live Chat in plan for $60/month.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center in All-inclusive plan for $49/agent/month.
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Gorgias offers Call Center in plan for $300/month.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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Gorgias doesn't offer self-service portal.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
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Gorgias offers a Facebook integration in plan for $60/month.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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Gorgias doesn't offer a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees..
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Gorgias offers an Instagram integration in plan for $60/month.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Gorgias doesn't offer a Viber integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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Gorgias doesn't offer knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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Gorgias doesn't offer customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
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Gorgias offers automation and rules in plan for $60/month.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions in Ticket plan for $15/agent/month.
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Gorgias offers API functions in plan for $60/month.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Gorgias doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Gorgias doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
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Gorgias offers unlimited history in plan for $60/month.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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Gorgias doesn't offer unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons in Ticket+Chat plan for $29/agent/month.
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Gorgias offers unlimited chat buttons in plan for $60/month.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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Gorgias doesn't offer unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Gorgias doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
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Gorgias offers unlimited 24/7 support in plan for $60/month.
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Customer service software that won't let you down
What do you need from your customer support software? Provide better customer support with the right software and the right toolset. Improve your help desk with LiveAgent today.
LiveAgent can give you the tools, features and integrations to provide better customer support. Give lightning fast answers with our live chat widget – it’s the fastest on the market. Customize your workflow with integrations like Shopify, Instagram, Slack or any other. Use call center and knowledge base without trouble. The possibilities are there and the rest is up to you and your service team, LiveAgent won’t stand in your way.
The fastest live chat widget on the market
We’re quite serious about it. We have worked hard to perfect our live chat widget and it was worth it. Our live chat widget is the fastest on the market, with chat displayed speeds at 2.5 seconds.
Now you can have a truly fast help desk live chat. Use LiveAgent’s live chat to provide super fast and reliable customer experience, whether you’re using Shopify or even when you’re running your own store individually. Live chat can easily turn the tables and turn a website visitor into a paying customer.
See our live chat in action
It’s better to see what an alternative customer service software can do. Have a look at our live chat in action and decide if it’s the right choice for your help desk.
Feel free to have a look at our channel, we have videos about our help desk tools and features, such as call center feature, IVR and more coming soon.
Customer support software and great customer experience
Customer support software company should lead by example and provide the best customer support. A happy help desk uses a customer service software that provides great customer experience.
That’s why we provide our customers with 24/7 customer support. Just pick your channel, whether it’s a phone call, social media message or knowledge base, we are there for you.
Here's what great customer experience looks like
LiveAgent vs. Gorgias review comparison
Correct as of 16/9/2020
Try it out for free today
Switch from Gorgias to our customer service software and try out our advanced features such as knowledge base, call center, social media or Shopify integrations.
Get a free 14-day trial with no strings attached and no credit card info required. We want to prove to you that we are the right customer service software for your business. Improve your customer experience with LiveAgent today
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Want to compare us to different customer service software?
Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.
FAQ
How does LiveAgent compare to Gorgias?
LiveAgent offers the following extra features over Gorgias: self-service, Twitter integration, Viber integration, knowledge base, customer forum, IVR, video calls, and cheaper 24/7 support.
What are the extra benefits of using LiveAgent over Gorgias?
The extra benefits of using LiveAgent over Gorgias include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.
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