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Discover why LiveAgent is the best Gist alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
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Fed up with your help desk software?
Would you like to put more focus on customer support with a dedicated software? LiveAgent is the right choice.
LiveAgent is the ultimate solution for providing customer support. It offers you plenty of features and more than 175 integrations for a reasonable price.
Advanced automation for your business.
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Gist vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Gist
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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Gist doesn't offer ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
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Gist offers Live Chat in plan for $29/month.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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Gist doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
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Gist offers Self-Service portal in plan for $29/month.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
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Gist offers a Facebook integration in plan for $29/month.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
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Gist offers a Twitter integration in plan for $29/month.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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Gist doesn't offer an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Gist doesn't offer a Viber integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
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Gist offers knowledge base in plan for $29/month.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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Gist doesn't offer customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
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Gist offers automation and rules in plan for $99/month.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions in Ticket plan for $15/agent/month.
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Gist offers API functions in plan for $29/month.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Gist doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Gist doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
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Gist offers unlimited history in plan for $29/month.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
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Gist offers unlimited websites in plan for $29/month.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Gist doesn't offer unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
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Gist offers unlimited tickets/mails in plan for $29/month.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Gist doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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Gist doesn't offer unlimited 24/7 support.
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Powerful Gist alternative
When it comes to providing excellent customer support, a reliable and well known software is a must have. LiveAgent is just that, a great piece of help desk software that provides everything you need for great customer support and management.
LiveAgent has it all – email, the fastest live chat widget, social media, call center support and a knowledge base amongst other features and integrations. Don’t waste time with unreliable software. Switching to LiveAgent is simple.
The fastest live chat
Live chat is an essential part of customer support if you want your customers to reach you quickly from your website.
LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. You can’t get anything faster than that. All you have to do is prepare for incoming messages.
3 reasons why companies switch to LiveAgent
Increased productivity
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
Provide call support
Give your customers the option to connect with you on a more personal level. Setting up your own virtual call center is easy and done within minutes.
You can connect your browser, phone or any other equipment of your choice and receive calls just like you would over a phone. LiveAgent takes care of everything for you, so there is no need for 3rd party providers.
Ready to provide better support?
Don’t settle for anything, choose one of the best. LiveAgent offers you the best tools, features and integrations for a reasonable price. You can choose one of three pricing plans to get exactly what you need. And in case that’s not enough, you can always buy separate features without overpaying. You get exactly what you pay for, no extra charges and no worries about ruining your budget.
See our pricing options for more information.
See why companies switch to LiveAgent
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Want to compare us with other software alternatives?
Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.
FAQ
How does LiveAgent compare to Gist?
LiveAgent offers the following extra features over Gist: 24/7 support, customer forum, Viber integration, Instagram integration, and a call center.
What are the extra benefits of using LiveAgent over Gist?
The extra benefits of using LiveAgent over Gist include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.
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