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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Help desk software comparison
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Looking for a Gist alternative?

Would you like to put more focus on customer support with a dedicated software? LiveAgent is the right choice.

LiveAgent is the ultimate solution for providing customer support. It offers you plenty of features and more than 175 integrations for a reasonable price.

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Advanced automation for your business.
Discover LiveAgent.

LiveAgent streamlines multiple customer service channels into one piece of software

Gist vs LiveAgent at a glance

Features Liveagent Gist
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Gist doesn't offer ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
Gist offers Live Chat in plan for $29/month.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Gist doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
Gist offers Self-Service portal in plan for $29/month.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Gist offers a Facebook integration in plan for $29/month.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
Gist offers a Twitter integration in plan for $29/month.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Gist doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Gist doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
Gist offers knowledge base in plan for $29/month.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Gist doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
Gist offers automation and rules in plan for $99/month.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
Gist offers API functions in plan for $29/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Gist doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Gist doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
Gist offers unlimited history in plan for $29/month.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
Gist offers unlimited websites in plan for $29/month.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Gist doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
Gist offers unlimited tickets/mails in plan for $29/month.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Gist doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Gist doesn't offer unlimited 24/7 support.
Person deciding between two solutions

Powerful Gist alternative

When it comes to providing excellent customer support, a reliable and well known software is a must have. LiveAgent is just that, a great piece of help desk software that provides everything you need for great customer support and management.

LiveAgent has it all – email, the fastest live chat widget, social media, call center support and a knowledge base amongst other features and integrations. Don’t waste team with unreliable software. Switching to LiveAgent is simple.

The fastest live chat

Live chat is an essential part of customer support if you want your customers to reach you quickly from your website.

LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. You can’t get anything faster than that. All you have to do is prepare for incoming messages.

The fastest live chat on the market

3 reasons why companies switch to LiveAgent

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Improved satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

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Increased productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

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Rich on features

With more than 175 help desk features, providing support will be a piece of cake.

Professional built-in call center software

Provide call support

Give your customers the option to connect with you on a more personal level. Setting up your own virtual call center is easy and done within minutes.

You can connect your browser, phone or any other equipment of your choice and receive calls just like you would over a phone. LiveAgent takes care of everything for you, so there is no need for 3rd party providers.

Ready to provide better support?

Don’t settle for anything, choose one of the best. LiveAgent offers you the best tools, features and integrations for a reasonable price. You can choose one of three pricing plans to get exactly what you need. And in case that’s not enough, you can always buy separate features without overpaying. You get exactly what you pay for, no extra charges and no worries about ruining your budget.

See our pricing options for more information.

Ready to switch to LiveAgent

See why companies switch to LiveAgent

  • erik quote

    “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • john quote

    I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • ross quote

    “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • mark quote

    “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • john quote

    “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • bianca quote

    “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • erik quote

    “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • anthony quote

    “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

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FAQ

How does LiveAgent compare to Gist?

LiveAgent offers the following extra features over Gist: 24/7 support, customer forum, Viber integration, Instagram integration, and a call center.

What are the extra benefits of using LiveAgent over Gist?

The extra benefits of using LiveAgent over Gist include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.

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