Do your customers send you private information, which you don’t want to show in your helpdesk?
LiveAgent can automatically Search string in every incoming message and Replace it with something else before being displayed or stored in a database.
You can hide delicate data with random characters or data. The main reason for applying masking of a data field is to protect data that is classified as personal sensitive data.
It can be used, as an example, for preventing helpdesk operators from viewing credit card numbers in billing systems (obfuscating credit card numbers from 123456789 to 12xxxx789).
According to PCI Security Standards, you must mask sensitive data when displayed and make the stored sensitive data unreadable.
Encrypt sensitive data with ease
Use our search and replace feature to mask sensitive customer data. Try it today. No credit card required.
Knowledgebase resources
Help desk contacts store essential information about customers including name, email, phone number and personal information. Custom contact fields can be created to store specific information. Through LiveAgent’s contacts feature, information such as gender, job position, IP address and browser information can be stored. Building customer profiles with the help desk contacts feature can lead to better customer service, more personalized service and improved customer satisfaction. LiveAgent is a highly recommended solution for managing customer support requests via different channels.
The article discusses the importance of email in sales and marketing with a potential return on investment of up to 4400%. Ready-made email templates for different occasions like sales introduction, prospect follow-up, loyalty programs, and customer birthday offer emails are featured. Reminder email templates for trial expiration, renewing subscription, and overdue payments are also discussed. Survey email templates, including tips for gaining customer feedback, and examples of bad email practices with tips for writing effective business emails are included as well.
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LiveAgent provides customer service software, VoIP phone systems, self-service software, inbound call center software, complaint management system, client portal software, email management software, and help desk software for startups. They offer a free trial and support portal, and have won awards for their services. They also provide an affiliate program and partnerships with VoIP providers. LiveAgent is currently building its dashboard for new sign-ups, and their website uses cookies. Interested parties can schedule a one-on-one call to learn more about the benefits of LiveAgent for their business.
Help desk notes are private notes that are only visible to help desk agents and are used to convey additional information about a ticket or customer. LiveAgent offers four different types of private notes and allows users to add them to tickets, contacts, or companies. Inline ticket notes are great for taking notes while communicating with customers and can serve as reminders for the next steps. Ticket notes can be used to write down specific details that need to be accessed while solving a ticket. Private contact and company notes are useful for disclosing additional information about customers and organizations. These notes are important as they can speed up ticket hand-offs between agents from different departments and also serve as reminders and to-do lists. LiveAgent's notes feature is extremely useful in the work of the customer service team.
