All LiveAgent hosted accounts run over a secure connection using the HTTPS protocol. Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to.
It means all communication between your browser and LiveAgent is encrypted, including your chat and email communication. Even if somebody managed to break into the connection, they would not be able to decrypt any of the data which passes between you and LiveAgent.
If you have a standalone LiveAgent license there is also the possibility for you to upload your own SSL certificate. You can purchase an SSL certificate from sites like Digicert.
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LiveAgent ensures your customer’s data is always secure. Enjoy safe, carefree, communications starting today.
Help desks and service desks have key differences. Help desks focus on end-user functionality, while service desks review IT and business processes for improvement. Both are important for organizations. Artificial Intelligence (AI) offers tremendous potential for businesses, optimizing processes and enabling personalized services. PPC plays a crucial role in the AI search world by analyzing competitor ads and adapting to search trends. LiveAgent offers customer service reporting features to monitor and improve customer service efforts. GDPR regulations ensure data protection for EU citizens, and LiveAgent is fully compliant.
The text discusses LiveAgent, a customer support software that offers features such as ticketing, live chat, and a call center. It emphasizes the importance of starting with the basics and understanding the key features and settings of the LiveAgent dashboard. The text also highlights the benefits of using help desk ticketing and the streamlined communication transformed into tickets. It mentions the ability to directly contact customers through live chat software and proactive chat invitations. Additionally, it mentions the option to create separated knowledge bases to organize information according to language, product, or brand. The text concludes by highlighting the reliability of LiveAgent and mentioning some well-known companies that use the software.
LiveAgent is a customer support software that offers features like ticketing and live chat. It emphasizes the importance of understanding key features and settings. Email notifications play a crucial role in customer support, providing updates and improving communication. In LiveAgent, agents can set up various email notifications to stay organized and informed.
Customer service software LiveAgent offers personalized support and resources for customer engagement. They prioritize email marketing and customer satisfaction through effective communication and support management. Administrators have access to all tickets, can manage other support agents, and configure the system.