What is 2-Step Verification?
With 2-Step Verification (also known as 2 Factor Authentication), you’ll protect your LiveAgent account with both your password and an additional code from Google Authenticator mobile app.
Enable 2-Step Verification to secure your LiveAgent account.
Do you need it?
2-Step Verification is an optional feature that’s recommended to be used. It adds more security to your LiveAgent account. When you have 2-Step Verification enabled, any attempt to log into your account must be accompanied by the code that you generated in Google Authenticator app.
2-Step Verification can help keep unknown people out, even if they have your password.
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What changes when you enable 2-Step Verification in your profile?
When you enable 2-Step Verification, the following changes occur:
- When logging in to your account, in addition to your username and password you will be asked to insert a security 6-digit code from Google Authenticator application
- Google Authenticator generates the security code every 30 seconds
- You’ll need to rewrite the code from the app into the field ‘Verification Code" in your login screen
Knowledge base resources
For more detailed information about setting up and using 2-Step Verification, visit our support portal: 2-Step Verification (2FA) - Complete Setup Guide
