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Discover LiveAgent – a customer service software with lots of features that can cover multiple communication channels and social media. Stay in touch with your customers with email, live chat, call center, customer portal, Viber, WhatsApp and social media. Find out more about LiveAgent or begin your free 14-day trial to get the experience.

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Dixa vs LiveAgent at a glance

Features	Liveagent Try the best customer support alternative for free! No credit card required.	Dixa
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	Dixa offers ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	Dixa offers Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center.	Dixa offers Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service portal.	Dixa doesn't offer Self-Service portal.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	Dixa offers a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	Dixa doesn't offer a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers an Instagram integration.	Dixa doesn't offer an Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	Dixa doesn't offer a Viber integration.
WhatsApp WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.	LiveAgent offers a WhatsApp integration.	Dixa offers a WhatsApp integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	Dixa doesn't offer knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	Dixa doesn't offer customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules.	Dixa offers automation and rules.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions.	Dixa offers API functions.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	Dixa offers IVR features.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	Dixa doesn't offer video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	Dixa offers unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	Dixa offers unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	Dixa offers unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	Dixa offers unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	Dixa offers unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	Dixa offers unlimited 24/7 support.

Handle customer interaction via more channels

Exceptional customer service should come from multiple places that are convenient for your customers. Luckily, you can handle quality customer service from one ticketing system. Handle email ticketing and calls, set up your live chat widget, and connect Facebook, Twitter, Instagram, WhatsApp and Viber. Everything is under one roof as it should be so your agents can focus on more helping without switching between apps.

A dedicated customer service tool that handles everything

Social media are becoming better and faster customer service tools for support agents. That’s why Facebook and Facebook Messenger integrations are built into LiveAgent so you can simply connect your account. The same goes for Twitter and Instagram. Get social via a user-friendly ticketing system, manage your posts, reply to comments and simply do more from one place.

Real-time chat with intuitive features

Solve customer issues faster with the right customer support solution. Get amazing customer feedback thanks to the fastest live chat widget on the market. Live chat is one of the best customer support tools and LiveAgent supports it with key features to ensure a smooth experience. Have a look at the full list of live chat features and see what makes it great for customer satisfaction.

Handle customer inquiries faster with our live chat

Get amazing customer care from our support team

We handle customer conversations 24/7 to ensure we can help everyone at any time. Give us a call, chat with us or send us an email when you need our help to solve an issue or when you want to learn something new about LiveAgent. You can also consult our support portal that is filled with helpful articles about our customer service solution.

Save more with LiveAgent

Roman Bosch

Partly

It’s a pleasure to have a great portal that improves our customer service.
Christine Preusler

HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support.
Karl Dieterich

Covomo

LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Hendrik Henze

HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with it.
Razvan Sava

Webmaster Deals

Since we are using LiveAgent our response time improved by 60%.
Taras Baca

XperienceHR

Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Andrej Ftomin

TAZAR Group

I have to say, I have never experienced such a professional customer approach.
Matt Janaway

The Workplace Depot

We find LiveAgent to be the best live chat solution by far.
Viviane Carter

CSI Products

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Christian Lange

Lucky-Bike

With LiveAgent we’re able to give our customers support wherever they are.
Jens Malmqvist

Projure

I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Catana Alexandru

Websignal

I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Jan Wienk

All British Casino

With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Allan Bjerkan

Norske Automaten

LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Sissy Böttcher

Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.
Peter Koning

TypoAssassin

We love LiveAgent - it makes supporting our customers easy.
Aranzazu F

Factorchic

We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Rick Nuske

MyFutureBusiness

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Vojtech Kelecsenyi

123-Nakup

LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Rafael Kobalyan

Betconstruct

Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Martin Drugaj

Atomer

We’ve been using LiveAgent since 2013. We can't imagine working without it.
Ivan Golubović

AVMarket

It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Rustem Gimaev

Antalya Consulting Language Center

Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Randy Bryan

tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys

Marietta Corporation

I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu

eFortuna

The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová

TrustPay

It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová

Nay

We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel

m:zone

LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler

Volterman

Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO

LiveAgent Product Tour | Live Agent02:25

Live AgentMarch 10, 2021

Ready to try LiveAgent?

Have a look at the tour video to see what else can LiveAgent do or start our free 14-day trial to experience it on your own. You can also have a look at our affordable pricing plans suitable for businesses of most sizes and industries. Join LiveAgent today and improve agent productivity with our help desk solution.

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FAQ

What are alternatives to Dixa?

There are many options when it comes to Dixa alternatives and LiveAgent inbound call center software is one of them. It offers a multi-channel ticketing system that handles every important customer channel a modern help desk needs to better reach their customers.

What makes LiveAgent a good Dixa alternative?

LiveAgent excels in multi-channel ticketing. It covers emails, live chat, phone calls, customer portal, and social media - Facebook, Instagram, and Twitter. You can also connect Viber.

What are the benefits of Dixa alternative LiveAgent?

LiveAgent complaint management software offers more communication channels for a better price so you don't have to ruin your budget.

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