Looking for a better helpdesk software?

Discover why LiveAgent is the best Desk.com alternative on the market.

✓ No setup fee
✓ Customer service 24/7
✓ No credit card required
✓ Cancel any time

Get Started | 1 month free Watch video

Used by

Home | Desk.com alternative

Fed up with your help desk software?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Stay closer to your customers and help them faster with LiveAgent.

Start Free Trial

14 or 30 days free trial No Credit Card required

Flexible multi-channel help desk.
Try LiveAgent.

Save more with LiveAgent

3 reasons why companies switch from Desk.com

Your customers and business deserve better customer service. Deliver it with LiveAgent.

Free auto migration

You don’t need to worry about the migration of your existing data through 3rd party apps as we offer completely free automated migration to our help desk ticketing software.

24/7 customer service

Issues might occur anytime, leaving you totally unprepared. Don’t limit the opportunity to solve them, get in touch with customer support 24/7.

Multi-channel approach

From the beginning, LiveAgent was built with multi-channel approach in mind. Stop focusing only on emails and provide support also via live chat or call center.

Desk.com vs LiveAgent at a glance

Feature	LiveAgent	Desk.com
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	✅Yes
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	✅Yes
Twitter	✅Yes	✅Yes
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	❌No
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	✅Yes
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	✅Yes
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	❌No
Unlimited Websites	✅Yes	✅Yes
Unlimited Chat Buttons	✅Yes	✅Yes
Unlimited Tickets/Mails	✅Yes	✅Yes
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	✅Yes

Meet LiveAgent, your true multi-channel help desk software

Your customer support department should use the right kind of communication platform. A WordPress help desk solution that is robust and feature-rich while at the same time easy to use and navigate. Platform, that grows with your business and doesn’t cost thousands of bucks. Get to know LiveAgent IT help desk software and reach your customers anywhere. No matter if the communication starts via email, live chat or calls, LiveAgent has got you covered.

Ticketing

Live chat

Call center

Self-service

Ticketing

Live chat

Call center

Self-service

Happy customers are the best customers

We offer concierge migration services from most of the popular help desk solutions.

White glove migration

Let us take care of the switch between Desk and LiveAgent helpdesk software so you can focus on more important things like running your support department. The white glove migration service is completely free and automated – no tickets will stay behind!

The data migration runs on the background so you can keep working in your old help desk until its done. In the meantime, we can run a demo for your support representatives and show them around LiveAgent.

If you wish to migrate your Desk.com account to LiveAgent, contact us.

Why LiveAgent?

LiveAgent offers you the right portion of features including powerful help desk ticketing tool, live chat with real-time typing view and built-in cloud based call center software. These three core parts of multi-channel help desk are even more enhanced by more than 40+ integrations and plugins, 40+ available language translations and dozens of reports and insights. You’ll get all of this for an average price of a dinner for 2 people.

Desk vs LiveAgent comparison

Desk.com

Products sent to software graveyard have usually limited technical and customer support. Unfortunately, issues can occur anytime and you are simply left in the dark. Services also do not receive any important software updates which would enhance their functionality. Possibilities to stay on top of the customer support are outdated and considerably limited.

LiveAgent

LiveAgent, as a stable multi-channel help desk solution, receives new product updates on regular basis every 2-3 weeks. New features are constantly implemented, improving both stability and functionality. Our vision is simple – service desk software should be the 1st step towards better customer service. Don’t limit yourself, grow rapidly with us.

The best value for your money

Help desk software doesn’t have to cost a fortune. LiveAgent offers you a fair and transparent pricing. Pay as you go model ties you to no contracts.

30 Day Trial

No Credit Card required

and many more

Compare plans →

Reasons why companies made a switch to LiveAgent

Compare LiveAgent to different software

Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.

Related Articles to Desk.com alternative

If you're looking for a powerful Crisp alternative, consider LiveAgent. It's a fully featured help desk software with the fastest chat widget.

Need a Crisp alternative?

WhatsApp integrations, knowledge base, customer forum, automation, API, IVR, video calls, unlimited history, websites, chat buttons, tickets/mails, call recording, 24/7 support. LiveAgent gives access to all these features while Crisp has limited offerings.

Liveagent is the ultimate help desk solution for your business. Liveagent provides support via email, live chat, social media, knowledge base and call center for one great price. Choose one from our three paid plans or pick out separate features to customize your help desk.

Looking for a ZenDesk Talk alternative?

Boost your business with LiveAgent's help desk software. Increase productivity, improve support, and save up to 16%. Try it now for free.

Review the best call center comparison for 2024 based on price, features, functionality, and customer reviews from Captterra, G2, and more!

Call center alternative for sales and support

LiveAgent is a powerful tool for customer communication. It speeds up communication, provides chat options, and is trusted by companies like Huawei and BMW. Try it for free now!

Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!

Alternatives

The pricing for LiveChat ranges from $9 to $65 per agent per month. Intercom and Zendesk do not offer certain features mentioned.

LiveAgent has more than 175 features, over 40 integrations and a great price tag. See why you should switch from HelpCrunch to LiveAgent.

Looking for a HelpCrunch alternative?

Improve marketing strategies with our GPTSummarizer. Increase sales, target your audience effectively, and create compelling campaigns with our help. LiveAgent is a powerful customer service software with efficient communication and response times. It offers advanced chat tools, integration options, and affordability. Compare alternatives and try it for free.

Your search for a OneDesk alternative is over. Switch to LiveAgent and get a multi-channel ticketing system that also supports social media.

Searching for a OneDesk alternative?

LiveAgent is highly recommended as a superior alternative to Kayako, offering prompt support and improved customer service.

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

Decline Accept