Looking for a Dashly alternative?

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Help desk software comparison
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Fed up with your help desk software?

Are you looking for a different customer support and communication software?

LiveAgent is the ultimate help desk solution for your business. Provide support and communicate via a large number of channels like email, live chat or even Instagram. Switching to LiveAgent is easy and fast.

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Conversational marketing platform with built-in call center.
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LiveAgent streamlines multiple customer service channels into one piece of software

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Dashly vs LiveAgent at a glance

Features Liveagent Dashly
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Dashly offers ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Dashly offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Dashly doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Dashly offers Self-Service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Dashly offers a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Dashly doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Dashly doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Dashly offers a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Dashly offers a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Dashly offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Dashly doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Dashly offers automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Dashly offers API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Dashly doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Dashly doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Dashly offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Dashly doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Dashly doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Dashly doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Dashly doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Dashly offers unlimited 24/7 support in plan with custom pricing.
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Powerful Dashly alternative

Get more for your business. LiveAgent is a great communication tool that supports email, social media, knowledge base, live chat and call center. With over 175+ features and more than 40 integrations your business will have everything it needs to provide support.

All of that comes with a price tag that won’t scare you off.

Better customer care

Customer care is an important part of any successful business and therefore should not be neglected. By using special software focused on providing a better solution for customer care, you can increase your customer satisfaction and ROI.

Keep them happy with the right software.

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3 reasons why companies switch to LiveAgent

Improved satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Increased productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Rich on features

Over 175 + features to make your work flow easier and more enjoyable.

Do more customer support for less money

Get more for a fair price

Providing your business with a great customer support and communication software doesn’t mean you will ruin your budget. LiveAgent offers you three great paid plans that are packed with tools, features and integrations to help you provide better support.

See our pricing plans and find out more.

Looking for a better helpdesk software?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Stay closer to your customers and help them faster with LiveAgent.

Ready to switch to LiveAgent

See why companies made a switch to LiveAgent

Compare LiveAgent to different software

Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.

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