Establish prosperity with customer success software
Keep your customers happy by providing impeccable service on every channel.
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Customer success software for better customer experience
Great customer success software enables you to provide great customer support. Our all-in-one solution allows you to focus on building new relationships with your customers because it focuses on personalization, speed, and utility.
LiveAgent customer engagement software enables you to combine all of your customer communication channels into a single unified inbox that everyone in your company can access. This allows every staff member to see all customer interactions in one place and empowers agents to start building relationships with your customers.
Why you need customer success software
The key to success in customer service is having a great relationship with your customers. In order to achieve that, it’s important to make a habit of responding to customer queries quickly, effectively, and in a personalized manner. However, many online businesses face challenges when it comes to managing their help desk queries, which in turn prevents them from providing effective responses.
The following problems are the most frequently reported when managing help desk queries
Lost emails
Most email clients out there make it difficult to work within a shared inbox, as they were not created with collaboration in mind. For example, when working with Outlook, you could be erasing a co-worker’s work without them even knowing it and vice versa. As a result, important emails can easily get lost, overlooked or even deleted. With LiveAgent, all of your staff will have access to a shared inbox, making it easy for teams to collaborate.
Late replies
It’s not a good policy to keep your customers waiting as they can get frustrated. However, this is often the reality of customer service. This is especially true for organizations with large support teams, as it’s easy to overlook important emails until it’s too late.
However, with LiveAgent you can set up reminders to follow up on high priority emails. As a result, your team will always catch important emails before it is too late.
Difficulties collaborating
If you have a large customer service team, it can be difficult for everyone to collaborate using traditional email inboxes. For example, if team members go away on vacation and they receive important messages, they can get lost or forgotten.
The solution? LiveAgent gives you a shared company inbox that enables your staff to share the workload of unavailable agents.
Performance management
Without a shared system for managing customer communication, it’s extremely difficult to assess your customer support performance. With LiveAgent, you can monitor all the messages flowing between your team and your customers. You can easily spot issues or reward team members that provide your customers with excellent service.
Meet LiveAgent - The customer success platform
Track queries and respond to them
LiveAgent gives all of your team members an easy way to track customer queries and respond to them. It integrates all forms of customer communication into one seamless piece of software.
Multi-channel solution for your business
Whether your customers contact you via call center, live chat, social media, or through email, LiveAgent’s got you covered so your staff can continuously monitor customer communications.
Communicate effectively with LiveAgent
The key to customer success is communication, and LiveAgent provides you and your team with the tools you need to communicate effectively.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Advanced features
LiveAgent provides many tools that can have a dramatic impact on your team’s performance, and on your customer service success. Together these tools allow your staff to seamlessly communicate with your customers across multiple channels.
The best value for your money
Our customer success software has the highest ratings in the sector and outperforms other customer service softwares that are more expensive and provide far less features.
Mobile help desk application
Ensuring customer success means offering your customers a multi-channel experience. That’s why we’ve developed a dedicated, native app for both Android and iOS that integrates seamlessly with your web client.
Even if your staff are away from their desk, they can continue to interact with your customers via email, telephone, and social media– all on their app. The outcome? Every important message will receive a speedy reply.
Fully multilingual
Our customer success software is used worldwide and comes with full to partial multilingual support. It offers 40+ app languages and allows you to fully customize every special letter or letter accent in the application.
This empowers your staff to use their native language when responding to customer queries and requests and means that your customers can seek help in their own language.
Features you need
Our intuitive ticketing system lets you see all of your customer interactions at a glance, and allows you to automate many common customer service tasks. Your staff can instantly swap between different forms of communication, and you can tailor your customer experience to the specific needs of your sector by building contact forms and bespoke support centers.
LiveAgent is continually improving and developing new features. LiveAgent already provides more than 179+ help desk features and over 40 integrations.
Over 21,000 businesses can't be wrong
LiveAgent is trusted by some of the biggest and most prestigious companies in the world. Read our success stories and testimonials to find out how LiveAgent can help you to achieve customer success, ensure customer loyalty, and take your customer support to the next level.
LiveAgent adapts to your business
LiveAgent provides a powerful customer success tool for both new and existing companies. If you are just starting a business, it will allow you to quickly build a customer base and build loyalty among your clients. If you are an established company looking to take your customer experience to the next level, integrating all of your customer communications channels into one centralized system will allow your staff to communicate with your customers far more easily and effectively.
We’ve designed LiveAgent as an agile customer service solution, and our free customer management software is suitable for businesses of all sizes. No matter what sector you are in, or how big your company is, we can help you build better communications with your customers.
What is customer success software?
Customer success software will help you and your team to manage interactions with your customers. LiveAgent is a SaaS solution that brings all of your communications into one seamless system.
Your customers use a variety of ways to reach out like email, phone, messengers or live chat so keeping all communication in one place helps your customer service agents understand customer issues better, and answer faster. LiveAgent also secures your internal communications so that you can keep sensitive customer data safe.
Customer service success is the key to building a successful business and a strong eCommerce community. Customer success software can dramatically improve the way that you communicate with your customers. Not only will your staff be able to reach customers across multiple channels, but you can also monitor your customer service performance.
How to choose the right customer success software
The marketplace for customer success software is crowded, but each vendor will offer you a different set of tools. As with any purchasing decision, your needs for customer success software will depend on your industry sector, the size of your business, and your personal needs.
Most software providers offer basic features that include ticketing, live chat or an analytical dashboard. Those that are more advanced have automation, multiple knowledge base support systems or a different collaboration toolkit.
With LiveAgent we went a step further. We built call center software right into our platform, allowing you to effortlessly swap between telephone calls and other forms of communication. LiveAgent also supports social media messages directly from the native dashboard, where you can respond to social media messages as well. Our unique ticketing system brings every form of communication into one place.
Customer success software comparison
With so many options on the market, choosing a customer success software can be a daunting task. That’s why we’ve built LiveAgent to be as agile as possible. If you only have one customer support team member, no problem: LiveAgent will keep all of the messages organized. If you have a large team dealing with customer queries, LiveAgent will allow them to collaborate and give your customers the best experience possible.
LiveAgent offers all these features through an intuitive user interface that is easy to learn, and from which you can see key metrics indicating how well you are serving your customers. Using LiveAgent is a bargain, as you get all these useful features for the price of an average dinner for two.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
FAQ
What is customer success software?
Customer success software helps companies ensure that the majority of customer interactions are satisfactory. How? By providing the necessary tools to your agents daily.
Why do I need customer success software?
Customer success platform makes it easier to deal with huge amounts of customer inquiries with features like SLAs, Time Rules, and Automatic ticket distribution.
How do you define customer success?
Customer success means that your company can effectively and efficiently deal with customer inquiries. As a result, to promote customer retention, loyalty and increase the company's profitability.
This article discusses the importance of outstanding customer service in building sales, revenues, and customer satisfaction. It provides tips on how to deliver excellent customer service, including having knowledgeable representatives, understanding customers' needs and expectations, and offering various communication channels. The article also answers frequently asked questions about the definition of outstanding customer service, the need to provide it, and how to achieve it using software such as LiveAgent.
Free helpdesk ticketing system
The article discusses the benefits of implementing free help desk software for companies. It explains that such software can help organize operations and tasks within customer service and support, leading to faster resolution of support requests. The article also discusses the importance of offering digital tools, such as live chat and social media channels, to meet customer expectations. The use of a help desk ticketing system, whether free or paid, is also highlighted as essential for organizing customer interactions and providing valuable data for improving customer service. Finally, the article notes the advantages of free help desk software, including the ability to sort and organize requests from multiple channels in one dashboard, and offers advice on selecting the best tool for a company's needs.
What is a Customer Success Manager?
A customer success manager (CSM) is responsible for building long-lasting customer relationships by providing technical support for improved customer satisfaction, retention, and loyalty. The CSM role is most significant in the post-sale phase and is prevalent in SaaS companies. Customer success teams collaborate with other customer-oriented departments to ensure a smooth customer experience with the product. Hiring the best CSM involves looking for internal candidates, evaluating company culture fit, possessing exceptional communication skills, and being open-minded. Help desk software is necessary for managing all customer interactions and features such as automated ticket distribution, SLAs, time rules, email templates, CRM, canned responses, forum, website visitor tracking, and social media engagement are essential for effective customer success management.
A customer portal is a way for businesses to operate 24/7 and provide essential information to customers, even when customer service is unavailable. LiveAgent offers a customer portal with features such as a knowledge base, forums, and suggestion boards. There are no additional fees for the customer portal, customer forum, or knowledge base. LiveAgent provides different subscriptions, and businesses interested in multiple knowledge bases can pay $19 each month. The customer portal offers benefits such as 24/7 customer support, decreased customer inquiries, customer retention, and boosted traffic on the website. LiveAgent provides a range of features for the customer portal, including a knowledge base, multi-knowledge base, WYSIWYG editor for articles, attachments in articles, forum, and feedback and suggestions.
LiveAgent's customer portal software can reduce costs and help manage customer inquiries. The software includes features such as articles, forums, FAQs and more. Customers are empowered with effective self-service, while businesses can maintain the best quality of customer service. A free trial is available for 7 or 30 days, with no setup fees and 24/7 customer service.
The article discusses how to achieve great customer service by having qualified staff, professional software and technology, and listening to customer feedback. The importance of customer service and the negative impact poor customer service can have on a business are highlighted. Companies like Google, Chick-fil-A, IKEA, and Amazon are cited as examples of those who invest in their employees and create an experience to provide great customer service. Common customer service mistakes are also mentioned.
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