Looking for a ConnectWise alternative?
Discover why LiveAgent is the best ConnectWise alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Fed up with your help desk software?
Switch to LiveAgent – a dedicated help desk software and get access to a ticketing system that can handle customer requests coming from every important communication channel. Provide support with a ticketing solution that can handle email, live chat, call center, customer portal, and even social media.
Provide better customer services with a solution that lets you do more. Keep on reading to find out more about our customer support software or start your free 14-day trial today.
ConnectWise vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
ConnectWise
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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ConnectWise offers ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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ConnectWise offers Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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ConnectWise offers Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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ConnectWise offers self-service portal.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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ConnectWise doesn't offer a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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ConnectWise doesn't offer a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Instagram integration.
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ConnectWise doesn't offer a Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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ConnectWise doesn't offer a Viber integration.
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| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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ConnectWise doesn't offer a WhatsApp integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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ConnectWise offers knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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ConnectWise offers customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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ConnectWise offers automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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ConnectWise offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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ConnectWise doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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ConnectWise doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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ConnectWise offers unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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ConnectWise offers unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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ConnectWise offers unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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ConnectWise offers unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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ConnectWise offers unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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ConnectWise offers unlimited 24/7 support.
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A solution dedicated to ticket management
LiveAgent’s ticketing system was crafted for providing the best customer support. It unifies all communication into one convenient place where you can handle customer inquiries coming from multiple communication channels. Our ticketing system is backed up by features that help you create a smooth workflow and handle everything in time.
A unified platform for providing great customer service
Take care of customer care with live chat
Live chat is an amazing tool for providing reliable and fast customer support. All you have to do is place a live chat widget on your website. It’s easy to set up and you don’t have to be an expert to handle it. LiveAgent’s live chat widget is the fastest, with chat displayed speeds at 2.5 seconds.
It’s also supported by features such as real-time typing view or proactive chat invitations to increase customer engagement. Have a look at the full list of chat features or try it out yourself.
Provide customer satisfaction with our live chat
Wide range of features in a single platform
Email, live chat, call center, customer portal, Viber, WhatsApp, Facebook, Twitter, and Instagram – get access to every communication channel you need to provide the best customer support from a single platform. All of them are backed up by features that help you deal with customer inquiries. Furthermore, you can choose from over 140 integrations with other apps you use daily to create unified workflows. LiveAgent´s flexibility and customizability make it the perfect, ConnectWise, ZenDesk, or Intercom alternative.
Pioneering software
Did you know?
Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2021, LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.
Generate more revenue
Create memorable customer experiences that boost revenue.
Improve satisfaction
Delight your customers with lightning-fast responses.
Boost customer value
Make more sales by keeping your customers loyal to your brand.
Save more with LiveAgent
User satisfaction is our top priority
We provide the best customer support we can so you can do the same for your customers. Our help desk agents are available 24/7 to ensure you can reach us whenever you need it. You can contact us via email, live chat, phone, or look at articles at our customer portal. Try LiveAgent today and become a happy customer.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Become a happy customer today
Curious about pricing? Have a look at our affordable pricing plans and find out more about which plan is the right fit for your business. Start using LiveAgent today with our free 14-day trial and see what makes it a great ConnectWise alternative.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Compare us with other alternatives
FAQ
How does LiveAgent compare to ConnectWise?
LiveAgent offers the following extra features over ConnectWise: Facebook integration, Twitter integration, Viber integration, Instagram integration, IVR, video calls. LiveAgent is a better ConnectWise alternative as well as Outlook alternative.
What are the extra benefits of using LiveAgent over ConnectWise?
The extra benefits of using LiveAgent complaint management software over ConnectWise include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow. LiveAgent outbound or inbound call center software is the best decision you can make, if you are looking for ConnectWise or Jira alternative.
Searching for an alternative to HelpSpot?
LiveAgent is presented as the best alternative to HelpSpot because of its ability to manage customer support inquiries across multiple channels. Offering affordable paid plans and a free 14-day trial, LiveAgent claims to provide world-class customer service that doesn't have to be expensive. The software unifies communication channels such as emails, live chat, social media, call center, and customer portals into one place. Signing up for LiveAgent requires no setup fee or credit card, and customer service is available 24/7.
Looking for a HelpCrunch alternative?
LiveAgent is a great alternative to HelpCrunch for help desk software. It offers more than just live chat, with features such as email, social media, knowledge base, and call equipment integration. With over 175 features and 40 integrations, LiveAgent is an excellent way to communicate with customers. Customers can start a 7-day free trial with a free email or a 30-day trial with a company email. No credit card required.
Looking for a LiveChat alternative?
LiveAgent is a great LiveChat alternative with over 175 features including the fastest chat widget, call center and coverage of channels like Instagram and Viber. The migration process from LiveChat to LiveAgent is easy and free, taking only 5 minutes. Plus, there is no setup fee, customer service is available 24/7, and no credit card is required. Start a 7 or 30 day free trial today by signing up with your email or your company email to get a sub-domain for your LiveAgent account.
Looking for a Customerly alternative?
LiveAgent is presented as the best alternative to Customerly for those looking for a new customer support software. It offers a wide range of features and integrations, including email, live chat, social media, knowledge base, and call center support. The platform is easy to set up and provides an intuitive interface that guides users through the process. With a free trial available, LiveAgent allows users to experience its benefits without any setup fee, credit card requirement, or long-term commitment.
Looking for the right SysAid alternative?
LiveAgent is presented as the best alternative to SysAid in the market, with features such as 24/7 customer service and no setup fee. Users can improve their ticket management with the multichannel ticketing system and take advantage of automation and integration. A free 14-day trial is available.
Looking for a Vision alternative?
LiveAgent is presented as the best alternative to Vision for businesses looking for a help desk software with its coverage of important communication channels, over 175 features, and 40 integrations. The software offers a free trial, with no setup fee, customer service available 24/7, no credit card required, and the ability to cancel anytime. LiveAgent also encourages companies to create accounts for free via their website.
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