How do I migrate from LiveCall to LiveAgent?

LiveAgent's onboarding team handles the LiveCall to LiveAgent move for free. The flow: (1) start a 30-day LiveAgent trial; (2) request the migration and share LiveCall admin access plus carrier/SIP details; (3) the team imports contacts, call history, recordings, and agent accounts and configures the LiveAgent call center; (4) you replace the LiveCall callback widget with LiveAgent's and port phone numbers. LiveCall keeps running until cutover.

What data is migrated from LiveCall to LiveAgent?

The standard LiveCall to LiveAgent migration imports contact and lead records, callback request history, call logs with dispositions, call recordings (where exposed via export), agent accounts, and tags. LiveCall callback widget triggers and routing rules are rebuilt as LiveAgent chat invitations and call-routing rules. Custom fields used in LiveCall callback forms map to LiveAgent custom fields. The migration team confirms scope before starting.

How long does the LiveCall to LiveAgent migration take?

Most LiveCall migrations complete in 5–10 business days. Data import — contacts, callback logs, recordings — typically finishes in 2–4 days. The longer tail is phone-number porting (5–10 business days, carrier-dependent). LiveCall keeps capturing callbacks and handling traffic until porting is finalized.

Is the migration from LiveCall to LiveAgent free?

Yes. The standard LiveCall to LiveAgent migration is free for customers on a paid LiveAgent plan, covering contact data, callback history, call logs, recordings, and agent setup. Carrier porting fees and complex callback widget customizations may be quoted separately — the standard import is included.

Will there be downtime during the LiveCall migration?

No. The LiveCall callback widget keeps capturing requests and existing numbers keep handling calls throughout the data import and LiveAgent configuration. The only short window comes during number porting, which carriers schedule for off-hours. Existing recordings remain accessible during and after the move.

Can I run LiveCall and LiveAgent in parallel during migration?

Yes — that's the standard approach for callback-driven setups. Teams typically run LiveCall and LiveAgent side by side for 2–4 weeks: agents practice on LiveAgent, callback rules are tuned on a staging URL, and once everyone is comfortable, the widget swap and number porting go live. After porting, LiveCall is cancelled.

Say goodbye to slow, subpar software

Name: Say goodbye to slow, subpar software
Uploaded: 2020-09-01T08:58:37Z
Description: Say goodbye to slow, subpar software

Switch to LiveAgent & migrate your data from LiveCall today.

No setup fee Customer service 24/7 No credit card required Cancel any time

LiveCall vs LiveAgent Comparison

Feature	LiveAgent	LiveCall
Ticketing	✅ Yes	❌ No
Live Chat	✅ Yes	❌ No
Call Center	✅ Yes	✅ Yes
Self-Service	✅ Yes	❌ No
Facebook	✅ Yes	❌ No
Twitter	✅ Yes	❌ No
Instagram	✅ Yes	❌ No
Viber	✅ Yes	❌ No
WhatsApp	✅ Yes	✅ Yes
Knowledge Base	✅ Yes	✅ Yes
Customer Forum	✅ Yes	❌ No
Automation and Rules	✅ Yes	❌ No
API	✅ Yes	❌ No
Interactive Voice Response (IVR)	✅ Yes	❌ No
Video Calls	✅ Yes	❌ No
Unlimited History	✅ Yes	❌ No
Unlimited Websites	✅ Yes	❌ No
Unlimited Chat Buttons	✅ Yes	❌ No
Unlimited Tickets/Mails	✅ Yes	❌ No
Unlimited Call Recording	✅ Yes	❌ No
Unlimited 24/7 Support	✅ Yes	❌ No

Data migration from one solution to another

Migrate your data to LiveAgent

Implement a modern ticketing system able to serve all important customer channels. We offer email, live chat, call center, social media, and customer portal software. Various features and integrations are available. Our clients are also provided with 24/7 support.

Would you like to migrate on your own?

We are currently working on a migration plugin specifically for LiveCall. Stay tuned for more information.

What kind of data can I migrate from LiveCall?

People

Migrate agents, admins, end users and customers with ease.

Ready to migrate from LiveCall to LiveAgent?

Have a look at some perks you get when you make a switch to LiveAgent

Outstanding customer service

24/7 support from our agents. We're there whenever you need us.

Ultimate help desk solution

Useful tools, more than 175 features and over 40 integrations. We have everything you need.

Increase savings and ROI

Start a 30-day free trial, then choose one of the plans: Starter, Team, Business or Enterprise.

Choose your language

Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

Migrate your data from LiveCall today

LiveAgent is the most reviewed and #1 rated help desk software for SMB. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.

Special offer until November 22, 2026: up to 26% off Starter, Team and Business. You keep the price as long as you keep your plan.

Your agents

Starter

Per agent · up to 5 agents

Email, chat and AI for a small team getting started.

~~Regular price $19~~ $15 /agent/mo

Billed monthly · cancel anytime

$11/agent/mo billed annually

Your team (5): $75/mo · $900/yr

Start free trial

30 days free, no credit card. Start by Nov 22, 2026 to get this priceStart your trial by Nov 22, 2026 to get this price

How much you get

AI agents: 1
Departments: 10
Email accounts: 3
Live chat buttons: 2

Included

Email ticketing and contact forms

Live chat and chatbot

Knowledge base

All AI features

Single sign-on (SSO)

No social channels, call center or reporting

Team

Per agent · up to 15 agents

Every channel, call center and AI for a growing team.

~~Regular price $35~~ $26 /agent/mo

Billed monthly · cancel anytime

$22/agent/mo billed annually

Your team (5): $130/mo · $1,560/yr

Start free trial

30 days free, no credit card. Start by Nov 22, 2026 to get this priceStart your trial by Nov 22, 2026 to get this price

How much you get

AI agents: 5
Departments: 20
Email accounts: 10
Live chat buttons: 5

Included

Everything in Starter

Facebook, Instagram, X, Viber, WhatsApp, Telegram

Call center

Reporting, CSAT surveys and time reporting

SLA rules and custom roles

Business

Testimonials

What our existing customers say about us

"We find LiveAgent to be the best live chat solution by far. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"We like it because it is easy to use and offers great functionality, such as useful reporting features. "

"I have to say, I have never experienced such a professional customer approach. "

"The support team always responded promptly with quick to implement solutions. "

"LiveAgent empowers our agents to provide better, faster, and more accurate support. "

"It's a pleasure to have a great portal that improves our customer service. "

"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "

"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"I have to say, I have never experienced such a professional customer approach. "

"The support team always responded promptly with quick to implement solutions. "

"LiveAgent empowers our agents to provide better, faster, and more accurate support. "

"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "

"We like it because it is easy to use and offers great functionality, such as useful reporting features. "

"LiveAgent empowers our agents to provide better, faster, and more accurate support. "

"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "

Frequently asked questions

: LiveAgent's onboarding team handles the LiveCall to LiveAgent move for free. The flow: (1) start a 30-day LiveAgent trial; (2) request the migration and share LiveCall admin access plus carrier/SIP details; (3) the team imports contacts, call history, recordings, and agent accounts and configures the LiveAgent call center; (4) you replace the LiveCall callback widget with LiveAgent's and port phone numbers. LiveCall keeps running until cutover.
: The standard LiveCall to LiveAgent migration imports contact and lead records, callback request history, call logs with dispositions, call recordings (where exposed via export), agent accounts, and tags. LiveCall callback widget triggers and routing rules are rebuilt as LiveAgent chat invitations and call-routing rules. Custom fields used in LiveCall callback forms map to LiveAgent custom fields. The migration team confirms scope before starting.
: Most LiveCall migrations complete in 5–10 business days. Data import — contacts, callback logs, recordings — typically finishes in 2–4 days. The longer tail is phone-number porting (5–10 business days, carrier-dependent). LiveCall keeps capturing callbacks and handling traffic until porting is finalized.
: Yes. The standard LiveCall to LiveAgent migration is free for customers on a paid LiveAgent plan, covering contact data, callback history, call logs, recordings, and agent setup. Carrier porting fees and complex callback widget customizations may be quoted separately — the standard import is included.
: No. The LiveCall callback widget keeps capturing requests and existing numbers keep handling calls throughout the data import and LiveAgent configuration. The only short window comes during number porting, which carriers schedule for off-hours. Existing recordings remain accessible during and after the move.
: Yes — that's the standard approach for callback-driven setups. Teams typically run LiveCall and LiveAgent side by side for 2–4 weeks: agents practice on LiveAgent, callback rules are tuned on a staging URL, and once everyone is comfortable, the widget swap and number porting go live. After porting, LiveCall is cancelled.

Say goodbye to slow, subpar software

LiveCall vs LiveAgent Comparison

Migrate your data to LiveAgent

Would you like to migrate on your own?

What kind of data can I migrate from LiveCall?