"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
Countless ways to improve with one tool
Use social listening with help of LiveAgent.
No setup fee
Customer service 24/7
What is social listening?
Social listening, also known as social monitoring, is the process of monitoring digital conversations or online mentions of your brand.
It’s an effective strategy for gathering feedback and monitoring what your customers think of your brand, business, products, or services.
LiveAgent as a social listening tool
LiveAgent connects with all your social media channels and fetches all comments, messages, and mentions of your brand directly into LiveAgent.
Why are social listening tools important to have?
Resolve problems proactively
Social listening tools are great for proactive problem resolution. Acknowledge your frustrated customers before their bad experience goes viral and hurts your business.
Use positive mentions as testimonials
Social listening isn't just about bad experiences. Showcase the positive things that your customers have to say about your business. There's nothing like a genuine testimonial!
Gain insight into customer satisfaction
Social listening is a great tool that can give you a general overview of what's being said about your business online. Monitor what your customers have to say, as well as your competitors.
Easily interact with customers
Answer customer Tweets, Facebook messages, or Instagram comments right from your social listening tool. Don't waste time logging in and out of different social accounts.
Social listening on Facebook
LiveAgent’s social listening tool streamlines all Facebook messages and comments on your posts and pushes them directly into your LiveAgent dashboard. From there, you can easily respond, like, and even create new posts on your Facebook page.
Social listening on Twitter
Monitor keywords and respond to Tweets mentioning your account. With LiveAgent’s Twitter social listening tool, you’ll never miss a Tweet about your company again.
Simply set up keywords that you want to monitor, and all Tweets containing that keyword will be automatically pushed into your LiveAgent account in the form of a ticket.
Social listening on Instagram
All comments made on your posts or posts that mention your account will be automatically pushed into LiveAgent. Respond directly from LiveAgent without having to look through thousands of notifications on your phone.
LiveAgent organizes all queries according to the importance and time received.
More than just a social listening tool
- Ticketing
Streamline all queries from multiple communication channels into a single shared inbox.
- Live Chat
Chat with customers and website visitors in real-time. Make use of proactive chat invitations and more.
- Support portal
Create stunning customer portals and knowledge bases as self-service solutions for your customers.
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers."
Peter Komornik
CEO of Slido
Why is LiveAgent the right social listening tool for you?
Most reviewed and #1 rated
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses.
Preferred by 21K businesses
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
Packed with 180+ features
With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.
Cloud-based and secure
Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.
Transparent and affordable pricing
Get our professional social listening solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 30-day free trial to gain full access to all the available features.
Starter
Per agent · up to 5 agents
Email, chat and AI for a small team getting started.
$19
/agent/mo
$19
Billed monthly · cancel anytime
$15 billed annually · save 21%
How much you get
AI agents
1
Departments
10
Email accounts
3
Live chat buttons
2
Included
Email ticketing and contact forms
Live chat and chatbot
Knowledge base
All AI features
Single sign-on (SSO)
No social channels, call center or reporting
Team
Per agent · up to 15 agents
Every channel, call center and AI for a growing team.
$35
/agent/mo
$35
Billed monthly · cancel anytime
$29 billed annually · save 17%
How much you get
AI agents
5
Departments
20
Email accounts
10
Live chat buttons
5
Included
Everything in Starter
Facebook, Instagram, X, Viber, WhatsApp, Telegram
Call center
Reporting, CSAT surveys and time reporting
SLA rules and custom roles
MOST POPULAR
Business
Per agent · any team size
More AI agents, departments and email accounts, plus MCP.
$59
/agent/mo
$59
Billed monthly · cancel anytime
$49 billed annually · save 17%
How much you get
AI agents
50
Departments
150
Email accounts
150
Live chat buttons
50
Included
Everything in Team
MCP server: connect your own AI tools to LiveAgent
LiveAgent branding removal
Audit log and department roles
Testimonials
Get LiveAgent and join 7000 happy clients
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"I have to say, I have never experienced such a professional customer approach. "
"I have to say, I have never experienced such a professional customer approach. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "
"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "
"I have to say, I have never experienced such a professional customer approach. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "