Best knowledge management tool
LiveAgent is the best knowledge management tool to enhance efficiency and improve customer support.
Why choose LiveAgent for knowledge management?
LiveAgent's knowledge management tools help businesses consolidate resources, improve customer support, and enhance operational workflows. With features like customizable self-service portals, advanced search capabilities, and a user-friendly interface, LiveAgent empowers your team to manage information effectively and deliver exceptional customer experiences.
Best knowledge base tools for teams
LiveAgent enables seamless organization and retrieval, ensuring that your team always has the right information at their fingertips.
Customizable knowledge management system
You can customize your knowledge base with predefined themes or create new ones using custom CSS and HTML.
Enhance customer support efficiency
Improve response times and service quality by equipping your team with the best knowledge management tools.
Versatile knowledge base tools
LiveAgent offers unique tools for knowledge management, whether you're looking for the best knowledge base tools or advanced knowledge management system tools to improve operational efficiency and customer satisfaction. LiveAgent enables you to create customizable knowledge bases, self-service portals, forums, and feedback boards. Personalize themes, add your branding, and provide your team and customers with a seamless knowledge management experience.
Try it for free
Connect with your customers on all channels
Discover our multi-channel help desk software with 130+ ticketing features and 200+ integrations with the tools you love.
We have worked with thousands of amazing people
“It's a pleasure to have a great portal that improves our customer service.”
Roman Bosch
Partly
“LiveAgent empowers our agents to provide better, faster, and more accurate support.”
Christine Preusler
HostingAdvice.com
“LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.”
Karl Dieterich
covomo
“We have been using LiveAgent since August and we are really satisfied with it.”
Hendrik Henze
HEWO
“Since we are using LiveAgent our response time improved by 60%.”
Razvan Sava
WebMaster Deals
“Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.”
Taras Baca
XperienceHR
“It's a pleasure to have a great portal that improves our customer service.”
Roman Bosch
Partly
“LiveAgent empowers our agents to provide better, faster, and more accurate support.”
Christine Preusler
HostingAdvice.com
“LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.”
Karl Dieterich
covomo
“We have been using LiveAgent since August and we are really satisfied with it.”
Hendrik Henze
HEWO
“Since we are using LiveAgent our response time improved by 60%.”
Razvan Sava
WebMaster Deals
“Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.”
Taras Baca
XperienceHR
Pricing
The best value for your money
We carefully selected features in our pricing plans so you can pick the most affordable plan with the best value. Pay only for what you use without breaking your budget.
Frequently asked questions
- What is LiveAgent?
LiveAgent is an all-in-one customer service platform that brings live chat, AI chatbot, email ticketing, built-in call center, social media support, and knowledge base management together in a single dashboard to help teams deliver faster, smarter support.
- How does the LiveAgent AI chatbot work?
LiveAgent's AI chatbot operates 24/7 in 100+ languages, using your knowledge base, website content, and documents to answer common questions instantly. When issues are more complex, it hands the conversation off to your human agents with full context.
- Does LiveAgent offer a free trial?
Yes — LiveAgent comes with a 30-day free trial that requires no credit card, letting you test all features before committing to a paid plan.
- How much does LiveAgent cost?
LiveAgent pricing starts at $15 per agent/month (billed annually) with multiple tiers available including Small, Medium, Large, and Enterprise plans — each adding more advanced features like call center, social channel integration, SLA, and dedicated support.
- What communication channels are supported?
LiveAgent supports email, live chat, phone (via built-in call center), Facebook, X, Instagram, WhatsApp, Viber, Telegram contact forms, knowledge base, and more — all unified into one inbox so you never miss a conversation.
- Can I cancel or change my plan anytime?
Absolutely — you can upgrade, downgrade, or cancel your plan anytime with no contracts, no setup fees, and flexible billing options.
