Need to provide support in multiple languages? Set up your Chat, Contact, or feedback widgets in a language that your customers and Agents speak.
Example of multilingual support
If you provide support to customers in multiple languages and want to route a communication to the Agents who speak the specific language, this can be done by creating contact widgets in custom languages. You can then route the communication from these widgets to Departments like “English”, “German”, “Spanish” or any other supported language.
Setting up a chat widget
If you want to configure the languages of your chat widgets, you can do this in the widget’s advanced settings.
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MultiTEL is a VoIP service provider that offers global coverage and cost-effective communication solutions. It also provides analytic tools for inbound and outbound calls and text messages. MultiTEL can be integrated with LiveAgent help desk software, which can help with customer call management and provide a wide range of help desk tools. The integration is free and easy to configure. LiveAgent offers a free 14-day trial and concierge migration services.
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LiveAgent Help is a software solution that streamlines messages from different platforms into a single inbox for improved workflow efficiency and customer satisfaction. It offers a native live chat for customer engagement and monitoring of website behavior to convert visitors into paying customers. LiveAgent Help also provides a virtual call center with advanced features such as attended call transfers, unlimited call recordings, and IVR. A customer portal can also be built and customized with a knowledge base and community forums. The platform has been trusted by companies such as NASCAR and Forbes and offers a free trial.