Call center software
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Your full-stack call center software awaits
Engage with your customers effortlessly across all channels. LiveAgent, the omnichannel cloud-based call center software is all you'll ever need to provide reliable and personalized service to your customers.
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October 14, 2024
Discover LiveAgent call center software
LiveAgent call center lets you receive, answer, record, and log phone calls as tickets, enriching them with details like caller ID, call duration, and recordings for better task management. The user interface is adaptable and intuitive.
Overview of LiveAgent call center solution
Call center software features
Powerful features that help you improve communication over phone and provide exceptional customer experiences.
Internal calls
Internal calls is a function that allows you to communicate with you colleagues during their shifts in case of need, alternatively allows you to transfer calls.
VoIP call center phone system
LiveAgent call center integrates with over 99% of VoIP providers with SIP Trunk. Don't see your preferred VoIP partner? Contact us and we'll be happy to add it to our list.
Call back features
Increase customer satisfaction by entrusting customers to request callbacks when they don't have the time to wait, or when your agents are too busy to answer.
Call transfers
Our call center has attended and consultative transfers. Attended transfers raise customer satisfaction, and ensure the caller is tied to an agent before the call is terminated.
Outbound call center software
Support your customers by reaching out to them with our manual outbound call center. Improve customer relations, and optimize outbound customer interactions.
Call routing to a personal device
Agents have the option to route incoming calls to a personal device, such as a mobile phone. Use ours via forward to a GSM phone number or our LivePhone app.
Interactive voice response (IVR)
LiveAgent call center software supports IVR trees. Record your own messages or upload pre-recorded files into your LiveAgent voice response system for intelligent routing.
Automatic call distribution (ACD)
Our call center app distributes calls according to agent priority or random assignment. Pick which setting suits you, as well as custom settings such as pause times.
Call logs
Review your interactions about calls that have been made, received, answered, or missed by agents. Get context on customer history thanks to call logs and history features.
Multiple supported call devices and phone numbers
Connect unlimited call devices and phone numbers with your call center solution. LiveAgent is compatible with both hardware and virtual call devices such as softphones.
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Over 60 VoIP provider integrations with LiveAgent
Integrate, Automate, Innovate
Stay secure with LiveAgent call center software
LiveAgent's call center software is GDPR compliant, HTTPS encrypted, and successfully passed the Google OAuth API verification audit.
- Product security
Our cloud-based voip call center software runs on a secure connection using HTTPS protocol. All communication between your browser and the cloud contact center is encrypted, including your live chats, call center calls, and email communication.
- Data center security
LiveAgent servers are hosted at Tier III+ or IV or PCI DSS, SSAE-16, or ISO 27001 compliant facilities. Our data center facilities are in a secured perimeter with multi-level security zones, 24/7 manned security, CCTV video surveillance, multifactor identification, and more.
- Network security
Our network is protected by redundant firewalls, best-in-class router technology, secure HTTPS transport over public networks, and network Intrusion Detection and/or Prevention technologies (IDS/IPS) which monitor and/or block malicious traffic and network attacks.
The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
You will be in Good Hands!
Join our community of happy clients and provide excellent customer support with LiveAgent.
