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Help desk software comparison
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Home | Birdseed alternative

Fed up with your help desk software?

Do you want to improve your customer engagement and provide support? Try LiveAgent today! LiveAgent offers 175+ useful features, live chat, email integration, call center support and much more to provide you with the best tools for your business.

Making a switch is easy! We offer an assisted migration from Birdseed to LiveAgent that will import all of your data. It’s free and it takes only 5 minutes.

  • Software Advice Best Customer Support 2023 badge
  • LiveAgent badge - Captera shortlist 2023
  • SourceForge Leader 2023 badge

Conversational marketing done right with multi-channel help desk software

LiveAgent streamlines multiple customer service channels into one piece of software

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Birdseed vs LiveAgent at a glance

Features Liveagent
Try the best customer support alternative for free! No credit card required.
Birdseed
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Birdseed doesn't offer ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Birdseed offers Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Birdseed doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
Birdseed offers self-service portal.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Birdseed doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Birdseed doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Birdseed doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Birdseed doesn't offer a Viber integration.
WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Birdseed doesn't offer a WhatsApp integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Birdseed offers knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Birdseed doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Birdseed doesn't offer automation and rules.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Birdseed doesn't offer API functions.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Birdseed doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Birdseed offers video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Birdseed offers unlimited history.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Birdseed offers unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Birdseed doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Birdseed doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Birdseed doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Birdseed doesn't offer unlimited 24/7 support.

3 reasons why companies switch to LiveAgent

Fastest live chat

Our Live Chat widget is the fastest on the market, with chat displayed speeds at less than 2.5 seconds. Provide the customer support at the speed of light

Rich on features

LiveAget is packed with over 175 +  advanced features to make your work flow easier, more enjoyable and more efficient. Focus on the most important tasks. 

Improved satisfaction

LiveAgent increases customer satisfaction and improves conversion rates. Customers appreciate quick and on point customer care. Start focusing on it with LiveAgent.

Person deciding between two solutions

Powerful Birdseed alternative

LiveAgent offers you several ways to connect with your customers in one software. This includes email, live chat, call center, social media support (Facebook, Instagram and Twitter) and knowledge base. Furthermore you are able to have unlimited agents to handle customers and more than 175 useful features to increase your workflow.

Accessing so many options and features does not have to cost you heaps of money. LiveAgent offers you three paid plans which will not ruin your company budget.

Discover features

The fastest live chat widget

LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at only 2.5 seconds. You can see the results and comparison here.

Live chat allows your customers to reach you instantly from your website. If you want to turn a visitor into a paying customer, live chat is a must have feature for your website.

Read more about chat widget
The fastest live chat on the market

  • “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

Do more customer support for less money

Do more for less

Getting all of the incredible tools, features and integrations does not have to ruin your budget. LiveAgent offers affordable paid plans for any business that offer various combinations of tools and features for your customer service.

More expensive does not always mean better when you have the right software ready to help you out. Have a look at our plans and decide for yourself.

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Ready to make a change?

Why not switch to LiveAgent today? You can get a 30 days trial packed with everything we offer to see why LiveAgent is so great.

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

Ready to switch to LiveAgent

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Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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Want to compare LiveAgent with different live chat software?

Curious to see how we measure up to other popular live chat solutions? Check out our comparison pages and discover all that we have to offer.

3CX AirCall BirdEye Birdseed Bitrix24 CallHub CallPage Channels Chaport Crisp ConnectWise Customerly Dashly Desk.com Dixa Drift Extend Freshdesk Front Genesys Gist Gmail Gorgias Groove HappyFox HelpShift Helprace HelpScout HelpCrunch Hesk Hiver HubSpot Service Hub Intercom Jira Kayako Kustomer LeadDesk LiveCall LiveChat LiveHelpNow LivePerson Lucep Novocall Olark OneDesk osTicket OTRS Outlook PureChat Qonvo Rocket.Chat Samanage SmartsUpp SolarWinds SpiceWorks SysAid SupportBee Tawk TeamSupport Teamwork Desk Userlike Verloop Vision Vocalcom Zendesk Zendesk Talk Zoho Desk Zopim
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