Looking for a LiveCall alternative?
Discover why LiveAgent is the best LiveCall alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Fed up with your help desk software?
Phone support is just the beginning. Get email, live chat, social media and knowledge base to provide your customers with more options.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.
3 reasons why companies switch to LiveAgent
Call center support
Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!
Rich on features
Over 175 + features to make your work flow easier and more enjoyable.
Affordable pricing
LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.
LiveCall vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
LiveCall
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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LiveCall doesn't offer ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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LiveCall doesn't offer Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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LiveCall offers Call Center.
|
| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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LiveCall doesn't offer self-service portal.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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LiveCall doesn't offer a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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LiveCall doesn't offer a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Instagram integration.
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LiveCall doesn't offer a Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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LiveCall doesn't offer a Viber integration.
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| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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LiveCall offers a WhatsApp integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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LiveCall offers knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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LiveCall doesn't offer customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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LiveCall doesn't offer automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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LiveCall doesn't offer API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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LiveCall doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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LiveCall doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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LiveCall doesn't offer unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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LiveCall doesn't offer unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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LiveCall doesn't offer unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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LiveCall doesn't offer unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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LiveCall doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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LiveCall doesn't offer unlimited 24/7 support.
|
A powerful LiveCall alternative
Take you support desk further with emails, live chat, social media and knowledge base.
Give you customers multiple options to connect with you and turn them into paying customers. You get all of this for a price that won’t ruin your budget.
The fastest live chat
Live chat provides you the fastest way for your customers to connect with you. You can increase the number of conversions and turn page visitors into paying customers effectively.
LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Can you keep up?
Call center support
Call center is easy to set up and easy to use. LiveAgent’s interface will smoothly guide you through the entire process. Connect with your customers via browser, phone or any other equipment of your choice.
LiveAgent takes care of everything for you, so there is no need for 3rd party providers. You can focus on the important and provide support without additional hassle.
Why companies switch to LiveAgent
Get more and save more
Giving your customers and agents more options doesn’t mean you have to overpay. LiveAgent has three great paid plans that are packed with the best tools and features for providing customer support.
In case you want to, you can always buy separate features without overpaying for them. Click below and find out more.
Save more with LiveAgent
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Compare us to other call center software
Curious to see how we measure up to other popular call center solutions? Check out our comparison pages and discover all that we have to offer.
FAQ
How does LiveAgent compare to LiveCall?
What are the extra benefits of using LiveAgent over LiveCall?
The extra benefits of using LiveAgent over LiveCall include increased customer satisfaction, customer retention, decreased customer service costs, reduced churn rate, and better agent workflow.
Looking for a LiveCall alternative?
The article showcases various opinions from users who switched to LiveAgent from other help desk systems like ZenDesk, Freshdesk and others. They highlight the affordable pricing, helpful support team and advanced automation as key benefits. The functionality of LiveAgent, including contact forms, live chat, databases and integration with social media, is praised. Users appreciate the ease of use, great support and help with implementation. Overall, LiveAgent is considered a great value for small business owners.
LiveAgent is highly recommended by various companies for its added value and fast, efficient support team. The tool helps categorize support tickets and track client needs, while improving communication and customer satisfaction. LiveAgent is praised for its easy-to-use interface, reliable performance, and reasonable pricing, making it an ideal choice for fast-paced online businesses.
LiveAgent is a highly rated help desk software for SMB in 2019. Major companies such as Huawei, BMW, Yamaha, and O2 use it. The software helps businesses stay close to their customers and respond to their needs faster. You can try it now for free without any credit card required. LiveAgent is perfect for businesses that want to communicate with their customers via live chat. Comparison pages of LiveAgent with other live chat solutions are also available.
Looking for a HelpCrunch alternative?
LiveAgent is a great alternative to HelpCrunch for help desk software. It offers more than just live chat, with features such as email, social media, knowledge base, and call equipment integration. With over 175 features and 40 integrations, LiveAgent is an excellent way to communicate with customers. Customers can start a 7-day free trial with a free email or a 30-day trial with a company email. No credit card required.
Looking for a Customerly alternative?
LiveAgent is presented as the best alternative to Customerly for those looking for a new customer support software. It offers a wide range of features and integrations, including email, live chat, social media, knowledge base, and call center support. The platform is easy to set up and provides an intuitive interface that guides users through the process. With a free trial available, LiveAgent allows users to experience its benefits without any setup fee, credit card requirement, or long-term commitment.
LiveAgent is a cloud-based solution that offers call center features such as video calls, internal calls, IVR, automatic callback, and unlimited call recordings. It is praised by satisfied customers, including Huawei, BMW, Yamaha, and O2. LiveAgent is easy to use and manage, providing a simple pricing model where you only pay for what you use. Additionally, it offers a help desk that allows you to add, change, or delete agents and services at your convenience.
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