Nicereply

Nicereply integration

Nicereply is a customer satisfaction measurement platform that helps you collect and analyze customer feedback through surveys. It integrates seamlessly with LiveAgent to measure customer satisfaction directly within your help desk software.

What is Nicereply?

Nicereply is a customer management platform that helps you measure your company’s Customer Satisfaction (CSAT), Net Promoter Score (NPS), as well as Customer Effort Score (CES) by collecting feedback. It’s designed to help businesses understand customer sentiment and improve their service quality based on real customer insights.

How can you benefit from using Nicereply with LiveAgent?

By connecting your LiveAgent account with Nicereply, you’ll be able to:

• Measure customer satisfaction directly from your LiveAgent tickets and conversations
• Collect feedback via surveys at the bottom of every email or after live chat conversations
• Track multiple metrics including CSAT, NPS, and CES scores
• Customize survey appearance with your branding, colors, logos, and additional questions
• Choose rating scales that suit your needs – stars, smiley faces, thumbs, or numeric scales
• Control survey timing – decide when to survey customers (immediately, after an hour, or the day after)
• Analyze performance by agent, team, and department with detailed analytics
• View all feedback related to a ticket right in LiveAgent without leaving the app
• Pay only for results – you only pay for survey responses, not unanswered surveys

Measure Customer Satisfaction

Measure customer satisfaction with Nicereply – a CSAT survey tool built for LiveAgent. Survey your customers straight from LiveAgent and see customer satisfaction data pushed to LiveAgent tickets without ever having to leave the app.

Key features

Measure metrics that matter

Choose from CSAT, NPS, and CES. Mix and match if needed to get a comprehensive view of your customer satisfaction.

Customize the look and feel of your surveys

Change the color scheme, add a logo, ask additional questions, and make surveys match your brand identity.

Choose a rating scale that suits you

Stars, smiley faces, thumbs – you decide what works best for your customers and your brand.

Decide when to survey your customers

After every interaction? Once the ticket is solved? How soon? Instantly, after an hour or the day after? It’s all up to you.

See the performance of different agents, teams, and departments

Track which team members are delivering the best customer experiences and identify areas for improvement.

Drill down for more insights with analytics

Featuring leaderboards, histograms, trend charts, and more to help you understand your customer satisfaction trends.

See all feedback related to a ticket right in LiveAgent

All customer responses and feedback are automatically pushed back into LiveAgent as comments and custom field values.

Don’t pay for unanswered surveys

You only pay for real results – survey responses. Nicereply is trusted by hundreds of companies.

How does it work?

Measure customer satisfaction via a survey at the bottom of every email. You can also trigger a survey in your online live chat software after ending a conversation or after resolving a ticket. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score. Responses are pushed back into LiveAgent as comments and custom field values.

Integration options

Nicereply with LiveAgent can be integrated in multiple ways to suit your needs:

Native Integration

Integrate Nicereply directly with LiveAgent through our native integration option. This provides the seamless experience with automatic data synchronization.

External Integration

Connect via Nicereply’s integration guide for LiveAgent. Visit the Nicereply support documentation for detailed setup instructions.

Zapier Integration

Use Zapier to create custom workflows between Nicereply and LiveAgent. This allows you to set up specific triggers and actions that work between the two platforms.

Special offer for LiveAgent users

Are you a LiveAgent customer looking to use Nicereply? Get a special discount now.

• ✓ No setup fee
• ✓ Customer service 24/7
• ✓ No credit card required
• ✓ Cancel any time

Contact us at support@liveagent.com for more information about the special discount.

Getting started

To integrate Nicereply with LiveAgent, please follow these steps:

• Make sure that you have admin rights for both LiveAgent and Nicereply accounts
• Complete integration manual here: https://support.nicereply.com/article/99-getting-started-with-liveagent-integration

Learn more about integrating LiveAgent with Nicereply and start your free 30-day trial today.