DirectCall

DirectCall, a Brazilian VoIP provider, offers local numbers across Brazil with advanced call functionalities. Seamlessly integrate with LiveAgent for cost-effective, high-quality customer experiences. Easy setup—free with your LiveAgent subscription.

Native Integration External Integration

DirectCall integration

Founded in 1994, DirectCall provides local numbers, 0800 or 30xx in all area codes in Brazil, with portability option. Numbers that allow you to answer local calls in cities where your business does not even have physical infrastructure, directly at the operator. Authorized by Anatel for fixed and IP telephony, DirectCall stands out for its own development and robust infrastructure.

DirectCall also offers:

  • Recording at the operator - which can facilitate the search and reproduction of calls recorded for up to 5 years for managers directly on the DirectCall web extracts.
  • IVR at the operator - which can automate service protocol, help callers find the right department on their own, or online information.
  • Intelligent recognition that increases up to 25% the answering of calls - always identifying a local number in the area code.
  • Telephony APIs and APPs for your CRM, Help Desk or Virtual Store - manage the number ported to DirectCall directly at the operator.
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How can you use it?

LiveAgent and DirectCall are now partners, which made the DirectCall VoIP integration easier than ever. LiveAgent does not charge any additional fees for connecting a DirectCall VoIP number with your call center.

If you are interested in connecting DirectCall with the LiveAgent call center, simply login to your LiveAgent account and follow the instructions.

  1. Log in to your LiveAgent account
  2. Navigate to Numbers
DirectCall LiveAgent navigation
  1. Search for DirectCall
DirectCall LiveAgent integration
  1. Click on add
  2. Insert required credentials
DirectCall LiveAgent integration setup

Cost of integrating DirectCall

DirectCall and LiveAgent are partners. Thus, if you have a subscription with LiveAgent, the integration is free of charge. However, DirectCall charges for its services since the company operates separately.

Benefits of DirectCall

  • Cost-effective
  • Improved CX
  • Advanced functionalities
  • Access all across Brazil
  • High availability

Would you like to learn more about how call center software works? Check out the video below.

Thumbnail for Call Center Software Demo LiveAgent

Frequently asked questions

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