Clockify

Clockify integration

Clockify is a free web time tracker and timesheet app for teams of all sizes and is available for an unlimited number of users for free. This powerful integration with LiveAgent allows you to seamlessly track the amount of time your team spends on resolving tickets and editing knowledge base articles, providing valuable insights into your customer service efficiency.

With Clockify, you can improve your productivity, profitability, and track team activity logs. Whether you’re managing a small team or a large enterprise, Clockify’s free time tracking solution helps you monitor work hours and enhance your workflow without any additional costs.

How can you use it?

Use Clockify to track the amount of time you spend on resolving tickets and editing knowledge base articles. Improve your productivity, profitability, and track team activity logs.

Integration guide for accounts hosted on the LiveAgent domain

1. Create a Clockify account
2. Download the Google Chrome Extension
3. After you have downloaded your Chrome extension, make sure that you are logged in to your Clockify account
4. Log into your LiveAgent account, or refresh if you’ve had it open already
5. Open a ticket, and you’ll be able to see the Clockify timer in the ticket info field

When you log your activity time with Clockify while working on tickets, the timer will log your activity with the name of each ticket.

The Clockify timer also displays in the knowledge base when editing articles:

When you log your activity time with Clockify while editing knowledge base articles, the timer will log your activity with the name of the knowledge base article that you are editing.

Clockify integration guide for self-hosted accounts

1. Create a Clockify account
2. Download the Google Chrome Extension
3. After you have downloaded your Chrome extension, make sure that you are logged in to your Clockify account
4. Click the Clockify extension in your browser

5. Click on Integrations

6. Choose LiveAgent from the selection at the bottom. Please note that they are not displayed in alphabetical order, so you will have to find LiveAgent in the list manually.

7. Add your domain name and click Add

8. Refresh your agent panel in LiveAgent, and you’re set!

Benefits of Clockify:

• Free forever - No hidden costs or premium requirements
• Unlimited users - Track time for your entire team at no extra cost
• Easy integration - Simple setup with Chrome extension
• Detailed insights - Monitor productivity and team activity
• Flexible tracking - Track time on tickets and knowledge base articles
• Team management - Identify performance patterns and provide targeted training

Cost of integrating Clockify:

LiveAgent subscription includes integration at no extra cost, whereas Clockify offers its services for free as they are a separate business.