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ChargeDesk

ChargeDesk

ChargeDesk integration

ChargeDesk is a billing toolkit that supports the most used payment gateways and serves as a third party gateway for these services. It integrates with most services online, such as browsers, software, and other online services. Users can be matched by web addresses or social media accounts.

ChargeDesk has been providing billing support since 2014 and can be integrated with other software, such as LiveAgent, to create a powerful, efficient customer service experience.

How can you use it?

ChargeDesk’s capabilities allow you to speed up your workflow with various features.

Collect payments

ChargeDesk is a solution made for this particular purpose. With the support of popular payment gateways like Stripe, PayPal, Braintree, Recurly, Zuora, WePay, or Payments MB, you get a proper and convenient billing solution for your business.

Custom invoices

One-off payments, subscriptions, indefinite repeats, setup fees. ChargeDesk takes care of all of these.

Extensions

ChargeDesk offers a large number of extensions for popular software, online services, and also browsers, such as Google Chrome.

Benefits

  • See a customer’s payments next to their support tickets
  • Refund charges
  • Cancel subscriptions
  • Create new charges (either by invoicing the customer or charging a card on file)
  • Create new subscriptions
  • Authorize and capture payments
  • Manage coupons
  • Send payment reminders
  • Edit customer details including adding VAT numbers
  • Securely update a customer’s credit card on file
  • Receive notifications and manage your customers on the go with our mobile apps
  • Works with your existing e-commerce setup – in most cases no coding or changes are needed

Frequently asked questions

What is ChargeDesk?

ChargeDesk is a billing toolkit that connects payment gateways like Stripe and PayPal with your customer support tools, allowing you to manage payments, refunds, and subscriptions directly.

Which payment gateways does ChargeDesk support?

ChargeDesk supports major payment gateways including Stripe, PayPal, Braintree, Recurly, Zuora, and WePay, among others, providing a versatile billing solution.

How does ChargeDesk improve customer support in LiveAgent?

By integrating ChargeDesk with LiveAgent, support agents can view customer payment history, process refunds, and manage subscriptions directly within the ticket view, speeding up resolution times.

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