"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
Are you looking for a Helpshift alternative?
Discover why LiveAgent is the best Helpshift alternative on the market.
No setup fee
Customer service 24/7
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Fed up with your help desk software?
Helpshift is a great tool but not every great tool is the right fit for your business. That's why you might be looking for a good help desk alternative to Helpshift. Have you tried LiveAgent yet? LiveAgent is the ultimate omnichannel help desk software solution for businesses of any size or trade. Increase your customer engagement, get better feedback and improve your service desk with LiveAgent today.
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3 benefits of migrating to LiveAgent
Implement LiveAgent for your business and gain these advantages
- Improved satisfaction
Improve customer satisfaction with our chat widget and more features on your website
- Better customer engagement
Engage with your customer with proactive features
- Saves time and money
LiveAgent won't ruin your budget, pricing is fair and square. Use just what you need to provide support
HelpShift vs LiveAgent at a glance
See a detailed comparison of Helpshift vs LiveAgent features.
LiveAgent | Helpshift | |
|---|---|---|
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Viber | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Mails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
Helpshift alternative that won't let you down
Helpshift is simply great. However, there is a reason why competition is there and you might want to switch to a helpdesk software that suits you better. That’s why we’re here to tell you about LiveAgent.
LiveAgent offers you the best tools in one customer service desk solution. This cloud help desk software encompasses a reliable help desk ticketing tool, super fast chat feature, knowledge base, call center, and even support of social media channels, such as Facebook Messenger, Instagram, WhatsApp or Viber. With LiveAgent’s social media customer support software, you can rest assured that you’ll always be a part of your audience’s conversation. Everything is placed conveniently in one dashboard, where you can keep track of all channels. Providing a great customer experience could not be easier with all the tools under one helpdesk ticketing software.
LiveAgent toolset
LiveAgent offers a comprehensive suite of customer service tools designed to help you deliver exceptional support across multiple channels.
The fastest live chat
LiveAgent is proud to offer a super fast live chat widget on to its customers. And it’s the fastest one on the market, with chat displayed speeds at 2.5 seconds. Now you can truly provide lightning fast help to your customers.
Live chat can do wonders for your customer support desk. Turn website viewers into paying customers by placing a chat invitation on your website. See what they’re typing before they hit send with real time typing view feature. Provide quick help and information when it’s needed with our help desk ticketing software.
Play video
Have a look at our chat in action
Find out how our chat works and what you can do with it in this video.
Feel free to also browse through our LiveAgent YouTube channel to find more videos about tools and features in our service desk software
Get satisfaction with the right support tool
In order to lead and work in a great contact center, and get great feedback you need to be satisfied with your customer support software. That means getting great customer experience besides core functionalities.
LiveAgent offers 24/7 support delivery to all of its clients and we aim to provide complete experience with it, alongside our toolset. We use the same tools as you do, so you know what to expect. Contact us any way you want to. Send us an email, call us or chat with us. It’s your choice and we’ll do our best to provide you with the best user experience and troubleshooting advice.
Testimonials
Get LiveAgent and join 7000 happy clients
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
Frequently asked questions
The leader in help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
