Language adaptable widgets

What are Language Adaptable Widgets?

Language adaptable widgets are customizable communication tools that allow you to provide customer support in multiple languages. Whether you’re offering Chat, Contact, or Feedback widgets, LiveAgent enables you to configure each widget in the language your customers prefer, breaking down language barriers and improving the overall customer experience.

Why is Multilingual Support Important?

In today’s global marketplace, customers expect to communicate with businesses in their native language. By offering multilingual support through language adaptable widgets, you can:

• Expand your market reach - Serve customers across different regions and countries
• Improve customer satisfaction - Customers feel valued when supported in their preferred language
• Increase response efficiency - Agents can focus on customers who speak their language
• Boost conversion rates - Customers are more likely to engage when communication is in their native language
• Enhance brand loyalty - Personalized language support builds stronger customer relationships
• Reduce support costs - Streamlined communication reduces resolution time

How Language Adaptable Widgets Work

LiveAgent’s language adaptable widgets function by allowing you to create multiple widget instances, each configured for a specific language. When a customer interacts with a widget in their preferred language, the communication is automatically routed to the appropriate department or agent who speaks that language.

For example, if you provide support to customers in multiple languages and want to route communications to agents who speak specific languages, you can:

1. Create contact widgets in custom languages
2. Route communications from these widgets to departments like ‘English, “German”, “Spanish, or any other supported language
3. Ensure customers are connected with the right agent for their language needs

Setting Up Multilingual Chat Widgets

If you want to configure the languages of your chat widgets, you can do this in the widget’s advanced settings. Follow these steps:

1. Log in to LiveAgent
2. Navigate to your widget settings
3. Access the advanced settings section
4. Select the desired language(s) for your chat widget
5. Configure routing preferences for each language
6. Save your settings

Once configured, your chat widget will display in the selected language(s), and incoming conversations will be routed according to your language-based department assignments.

Creating Language-Specific Contact Widgets

Contact widgets can be customized for specific languages to ensure customers can submit inquiries in their preferred language. This approach allows you to:

• Collect customer information in their native language
• Route inquiries to language-specific departments
• Maintain consistent communication throughout the support process
• Improve data quality by reducing language-related misunderstandings

Feedback Widgets in Multiple Languages

Gather customer feedback in the language your customers speak. Multilingual feedback widgets help you:

• Understand customer sentiment across different markets
• Collect authentic feedback without language barriers
• Improve products and services based on comprehensive customer insights
• Build stronger relationships with international customers

Ready to Serve Customers in Their Language?

Break down language barriers and provide exceptional customer support in multiple languages. Set up your language adaptable widgets today and start serving a global customer base. Start your free 30-day trial now. No credit card required.