Assign Ticket
Learn how to efficiently assign tickets in LiveAgent to enhance customer support, streamline processes, and increase satisfaction. Customize criteria for ticket...
3 min read
Customer support
Ticketing system
+1
Never Miss a Thing with Email Notifications
Stay informed with LiveAgent’s email notifications. These automated alerts notify you every time you receive an email, ensuring there are no more missed conversation replies. You can keep doing what you need to without checking your inbox constantly.
Email notifications can be activated to automatically send emails to agents:
- When a Ticket is assigned to an agent
- When a customer replies in an assigned ticket
- When a new ticket is created in a Department the agent is a part of
It prevents your customer service ticketing software from becoming overloaded with unanswered tickets.
Knowledge Base Resources
For more detailed information about configuring and managing email notifications, visit our support portal: Agent Notifications Guide
