"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
Searching for Rocket.Chat alternative?
Discover why LiveAgent is the best Rocket.Chat alternative on the market.
No setup fee
Customer service 24/7
No credit card required
Cancel any time
Fed up with your help desk software?
Improve your response time with LiveAgent's fast live chat widget and omnichannel ticketing system. Switch to our help desk and get access to our ticketing system that handles emails, live chat, call center, customer portal, Viber, WhatsApp and social media – Facebook, Twitter and Instagram. Keep reading to find out more about LiveAgent's features or sign up for our free 30-day trial.
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Rocket.chat vs LiveAgent at a glance
See a detailed comparison of Rocket.Chat vs LiveAgent features.
LiveAgent | RocketChat | |
|---|---|---|
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Viber | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Mails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
The fastest chat service with advanced features
Get access to the fastest live chat application with features that make your customer conversations a piece of cake. Simply add a chat button on your website and let customers contact you whenever they need to.
Your agents can see what your customers are typing before they hit send. Proactive chat invitations increase customer engagement. Track your online visitors, distribute chats and get access to your entire chat history.
Communicate via all popular public channels
Improve your customer and team communications with access to all necessary communication channels. Start taking care of your customers via email ticketing, live chat, customer portal, call center, Viber, WhatsApp and social media – Facebook, Twitter, and Instagram.
Everything is neatly organized in one ticketing system so you can provide the best customer experience anywhere and anytime.
Multi-channel tools in one user interface
Discover ticketing features and integrations with the tools you love.
Great customer experience made easy
Basic communication features are just the beginning, every tool and communication channel is backed up by advanced features that help you solve customer issues.
LiveAgent also supports over 70 integrations with popular software, which you can use to unify your workflow into one place. Have a look at the full list of features for each tool LiveAgent offers and find out how they can make your workflows smarter.
Did you know?
Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.
30%
Generate more revenue
Create memorable customer experiences that boost revenue.
97%
Improve satisfaction
Delight your customers with lightning-fast responses.
16x
Boost customer value
Make more sales by keeping your customers loyal to your brand.
A positive experience for all of our customers
We aim to provide the same kind of great experience as you do for all of your customers. That’s why our customer support team is available for you 24/7. Contact us via email, chat, phone or have a look at our customer portal whenever you need to address an issue or get some information.
Furthermore, we keep our pricing fair so you won’t have to ruin your budget with an expensive customer support solution. Give it a try and see why our customers switched from different platforms to LiveAgent.
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers."
Peter Komornik
CEO of Slido
Ready to give it a try?
Watch our tour video and find out how LiveAgent can improve your help desk. You can also take a look at one of our affordable pricing plans or start your free 30-day trial to get the LiveAgent experience. No credit card info required and no-strings attached.
Testimonials
Get LiveAgent and join 7000 happy clients
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"The support team always responded promptly with quick to implement solutions. "
"The support team always responded promptly with quick to implement solutions. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"I have to say, I have never experienced such a professional customer approach. "
"I have to say, I have never experienced such a professional customer approach. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"I have to say, I have never experienced such a professional customer approach. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "
"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "
"The support team always responded promptly with quick to implement solutions. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
You will be in Good Hands!
Join our community of happy clients and provide excellent customer support with LiveAgent.
