Feature | LiveAgent | LeadDesk |
---|---|---|
Feature Ticketing | LiveAgent ✅Yes | LeadDesk ✅Yes |
Feature Live Chat | LiveAgent ✅Yes | LeadDesk ✅Yes |
Feature Call Center | LiveAgent ✅Yes | LeadDesk ✅Yes |
Feature Self-Service | LiveAgent ✅Yes | LeadDesk ❌No |
Feature Facebook | LiveAgent ✅Yes | LeadDesk ❌No |
Feature Twitter | LiveAgent ✅Yes | LeadDesk ❌No |
Feature Instagram | LiveAgent ✅Yes | LeadDesk ❌No |
Feature Viber | LiveAgent ✅Yes | LeadDesk ❌No |
Feature WhatsApp | LiveAgent ✅Yes | LeadDesk ❌No |
Feature Knowledge Base | LiveAgent ✅Yes | LeadDesk ❌No |
Feature Customer Forum | LiveAgent ✅Yes | LeadDesk ❌No |
Feature Automation and Rules | LiveAgent ✅Yes | LeadDesk ❌No |
Feature API | LiveAgent ✅Yes | LeadDesk ✅Yes |
Feature Interactive Voice Response (IVR) | LiveAgent ✅Yes | LeadDesk ✅Yes |
Feature Video Calls | LiveAgent ✅Yes | LeadDesk ❌No |
Feature Unlimited History | LiveAgent ✅Yes | LeadDesk ❌No |
Feature Unlimited Websites | LiveAgent ✅Yes | LeadDesk ❌No |
Feature Unlimited Chat Buttons | LiveAgent ✅Yes | LeadDesk ❌No |
Feature Unlimited Tickets/Mails | LiveAgent ✅Yes | LeadDesk ❌No |
Feature Unlimited Call Recording | LiveAgent ✅Yes | LeadDesk ✅Yes |
Feature Unlimited 24/7 Support | LiveAgent ✅Yes | LeadDesk ✅Yes |
Provide awesome customer support with the right solution. Get access to ticketing with email, live chat, call center, social media, and customer portal with knowledge base.
We currently don’t have a LeadDesk migration plugin available. Are you interested in it? Let us know and we’ll get working!
Migrate agents, admins, end users and customers with ease.
Migrate all your department and ticket tags.
Migrate tickets, attachments, user fields, and ticket fields.
Have a look at some perks you get when you make a switch to LiveAgent
24/7 support from our agents. We’re there whenever you need us.
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
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Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
LiveAgent is the most reviewed and #1 rated help desk software for SMB. Join companies like Huawei, BMW and Yamaha in providing world class support to your customers.
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LiveAgent monthly updates: April edition
Discover LiveAgent’s April updates: chat fixes, improved ticket sorting, API enhancements & a new HelpDesk migration plugin. Read more!
Provide excellent customer service
Discover unparalleled customer support with LiveAgent's all-in-one software. Benefit from 24/7 service, a free trial without a credit card, and seamless integration across 130+ ticketing features. Enhance your business with fast setup, AI assistance, live chat, and more. Choose LiveAgent for exceptional service and satisfied customers.
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