Prestashop is a platform where you can easily create your e-commerce by using pre-designed templates.

How can you integrate Prestashop with LiveAgent?

To integrate Prestashop with LiveAgent, navigate to Configuration > Chat > Chat buttons in your LiveAgent panel, copy your chat button script, then add it to the theme.js file in your PrestaShop installation files.

Prestashop

Prestashop is a free, open-source eCommerce solution used in over 250,000 stores worldwide. With LiveAgent, it enables instant communication and order tracking through a live chat widget, enhancing customer support and streamlining operations.

Native Integration

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Prestashop integration

Prestashop is an open-source and free eCommerce website solution. It’s packed with tools and rich in features, so people can make websites their own in various ways. Prestashop is available in 65 languages and it’s hosting more than 250,000 online stores worldwide. Since it’s free, you can easily download it and start building your own eCommerce website. It also offers basic guides that explain how to build on your own.

How can you use it?

Besides being able to integrate LiveAgent’s super-fast live chat widget on your eCommerce site and provide quick help to your customers, you can keep track of your orders. These are displayed in your dashboard , so you get your order information in one place.

Benefits

Provide quick help to your customers
Live chat widget allows for instant communication
Keep track of all your orders
Saves time
Everything is organized in one solution

How to integrate a live chat button

If you want to place LiveAgent’s live chat button on your Prestashop, please follow the step-by-step integration guide below.

Adding LiveAgent chat button script into installation files

To add a LiveAgent chat button to your PrestaShop website by editing the installation files, firstly in your LiveAgent panel navigate to Configuration > Chat > Chat buttons , edit your chosen chat button, in its configuration screen navigate to the Integration screen, and copy the script of your button.

Prestashop LiveAgent integration - Edit theme.js file

Then, in your PrestaShop installation files on your server navigate to themes > classic > assets > js folder, and edit the “theme.js” file. Add the copied script to the very bottom of the file and remove the <script type="text/javascript"> and </script> tags from it.

If you have a custom PrestaShop theme then access its files from the themes folder instead of the classic theme.

Prestashop LiveAgent integration - Copy chat button script

Save the theme.js file and that’s it. Your PrestaShop store is integrated with your LiveAgent chat button.

Frequently asked questions

: Prestashop is a platform where you can easily create your e-commerce by using pre-designed templates.
: To integrate Prestashop with LiveAgent, navigate to Configuration > Chat > Chat buttons in your LiveAgent panel, copy your chat button script, then add it to the theme.js file in your PrestaShop installation files.

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