ExpressionEngine

ExpressionEngine integration

ExpressionEngine is an open-source and flexible Content Management System (CMS). It’s available for everyone who needs a great CMS for both static sites and dynamic sites that need to handle a lot of content. ExpressionEngine allows users to manage their websites without any coding knowledge, but it also has a variety of features for developers, designers, and people who want to implement custom codes on their websites. It also offers a number of plugins and modules, search engine and query tools, spam detection, traffic statistics, and other great features.

How can you use ExpressionEngine?

ExpressionEngine is a flexible Content Management System and that makes it ideal for both beginners and professionals. Everyone who wants to build a website with blogs, or other content hubs can do so. You can preview and edit content, manage multiple sites, or add custom codes when you want to enhance the purpose of your website. ExpressionEngine also supports plugins and integration with LiveAgent’s live chat is available if you want to add a fast communication channel to your website.

LiveAgent’s live chat widget is the fastest on the market, with chat displayed speeds at 2.5 seconds. It’s also fully integrated with our ticketing system, so you won’t miss a single message. Our live chat comes packed with useful features that get you through the day easily, help you attract customers, or solve their issues faster. Take a look at the proactive chat invitations feature that can help your chat widget get noticed on your website. Take advantage of a real-time typing view to see what your customers type before they hit send. Customize your chat buttons and your chat widget design to match your branding.

What are the benefits of ExpressionEngine?

• Open-source and flexible
• No coding knowledge necessary (but supports it)
• A variety of great features
• Plugins and modules available

How to integrate LiveAgent live chat with your ExpressionEngine website

If you want to add one of your chat buttons to your ExpressionEngine, you can do it easily by inserting the button code into a global header or footer file. Follow the guide below to see how easy it is.

1. Go to your LiveAgent account and open Configuration > Chat > Chat Buttons. Click on the Create button (orange button at the top of the section) to create a new chat button for your ExpressionEngine website.

2. Now pick a chat button design you like. There’s a wide selection of various chat button types, such as bubble buttons, side buttons, corner buttons, and more. You can also add your own custom design in the Custom section by adding an HTML code or uploading a picture. Take a pick and continue with the next steps.

3. Next is configuration. This section will take you through all possible configuration options, such as maximum queue length, button name, and the department responsible for chat communication. Adjust everything to your liking and click on Save at the bottom when you’re finished.

4. The last thing is Integration. Click on the Integration section in the left panel. Copy the generated code and place it into the code of your ExpressionEngine website. Save the changes and you’re finished. Now you have a live chat button on your website and you can start answering customer requests.

Feel free to add more chat buttons to your other pages if you need to. Make sure to browse our Academy page to learn how to deal with customers via live chat, or watch the video below to learn more about what LiveAgent can do.