When agents log in to their LiveAgent accounts, they can find the agent panel on the left side of the agent interface. From there, they can configure and adjust account settings, add or remove users, create an agent group, manage privileges (in case of an admin role), activate the plugin, and much more. However, in their daily tasks, the panel mainly allows them to work with customer profiles, access support tickets they receive, interact with a dashboard, communicate with customers using live chat, or use the call center features.
The convenience of the agent panel lies in the fact that all the customer interactions can be initiated, accessed, and managed from one place. This not only helps boost agent productivity, and minimize their idle time, but what’s even more important, it shortens customer waiting times, boosts their satisfaction, and improves the overall customer experience.