LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.
Get to know how LiveAgent stands out against other alternatives according to our customers.
Switching to LiveAgent has been a major step forward. We’ve been able to double the amount of client queries, while simultaneously decrease the worktime of our agents.
By implementing real time service, we were able to increase customer satisfaction by 29%. LiveAgent has also helped us improve conversion rates and provided opportunities for upselling.
LiveAgent allows us to reach out faster to the customers and secure a smooth and successful event for our clients. That’s also why our average response time is now close to 30 minutes.
Every business deserves better customer service. Deliver it with LiveAgent.
With LiveAgent, your emails, chats, calls, social media mentions and other channels will end up in one universal inbox.
Live chat support is a key ingredient to successful customer acquisition strategy of every company. It helps you to convert visitors into paying customers.
Build virtual call center as part of your multi-channel help desk solution. LiveAgent centralizes phone calls from your website or landline into single place.
Integrate your social media profiles into LiveAgent and reply to comments, private messages or tweets directly from your account.
LiveAgent offers the right portion of help desk software features including a powerful ticketing system with automation, SLA, live chat, social networks and messaging, call center, IVR, contacts forms and a support center. More than 175+ help desk features available at the moment and more than 40 integrations included!
LiveAgent is extremely flexible, adaptable, and scalable. See how other businesses utilize the vast amount of advantages that LiveAgent provides.
It has immediately become clear, that switching to LiveAgent was the right decision as the ticket distribution has dramatically increased performance of our support reps. Measuring customer satisfaction would be impossible without LiveAgent.
We quickly adapted an easy way of monitoring and answering customer queries towards multiple digital channels. By implementing real-time service, we were able to increase customer satisfaction by 29%.
“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison
LiveAgent help desk software can improve your customer service efficiency right away. As a result, your business can increase customer satisfaction, customer retention, customer loyalty, and at the same time, reduce costs.
LiveAgent offers more than 180 features to improve the quality of your customer support. For instance, the automation features include automated ticket distribution, automatic callback, IVR, call routing, SPAM filters, and email notifications. Moreover, the software automates your agents' workflow through SLA rules, time, and action.
In terms of LiveAgent pricing, it is based on how many agents and features you get. To be specific, LiveAgent offers three subscriptions, which vary from $15 to $39 per agent for a month.
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