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Is your ticketing software not living up to your expectations? Need an alternative? Our thorough comparison will shed some light on the most popular ticketing systems out there.

 

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Why is LiveAgent the best ticketing alternative?

Social customer service templates

130+ integrations

Call center agent provind support via phone

Unlimited storage

Person drafting the integration flow

More features

Person speaking multiple languages

24/7 support

Rating
LiveAgent
4.7
Zendesk
4.3
Freshdesk
4.5
Helpdesk
4.6
Kayako
3.9
Ease of use
LiveAgent
4.6
Zendesk
4.3
Freshdesk
4.5
Helpdesk
4.8
Kayako
3.9
Customer support
LiveAgent
4.7
Zendesk
4.2
Freshdesk
4.6
Helpdesk
4.8
Kayako
3.9
Price
LiveAgent
$15/month/agent
Zendesk
$5/month/agent
Freshdesk
$15/month/agent
Helpdesk
$4/month/agent
Kayako
$15/month/agent
Alerts / escalations
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Automated routing
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Call center Management
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Customizable branding
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Email integration
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Interaction tracking
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Knowledge base management
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Macros/templated responses
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Multi-Channel communication
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Network monitoring
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Unknown
Real-time chat
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Remote access/control
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Reporting/Analytics
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Self service portal
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Service Level Agreement (SLA) management
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Social media integration
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Ticket management
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Workflow configuration
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Features
LiveAgent
Try the top ticketing software for free! No credit card required.
Zendesk
Compare Zendesk with LiveAgent.
Freshdesk
Helpdesk.com
Compare Helpdesk with LiveAgent.
Kayako
Compare Kayako with LiveAgent.
Rating
Overall software ratings from verified users on Capterra.
4.7 Received an overall rating of 4.7 out of 5 by verified users on Capterra.
4.3 Received an overall rating of 4.3 out of 5 by verified users on Capterra.
4.5 Received an overall rating of 4.5 out of 5 by verified users on Capterra.
4.6 Received an overall rating of 4.6 out of 5 by verified users on Capterra.
4.0 Received an overall rating of 4.0 out of 5 by verified users on Capterra.
Ease of use
Ease of use ratings from verified users on Capterra.
4.6 Rated 4.6 out of 5 for ease of use by verified users on Capterra.
4.3 Rated 4.3 out of 5 for ease of use by verified users on Capterra.
4.5 Rated 4.5 out of 5 for ease of use by verified users on Capterra.
4.8 Rated 4.8 out of 5 for ease of use by verified users on Capterra.
3.9 Rated 3.9 out of 5 for ease of use by verified users on Capterra.
Customer support
Customer support ratings from verified users on Capterra.
4.7 Rated 4.7 out of 5 for customer support by verified users on Capterra.
4.2 Rated 4.2 out of 5 for customer support by verified users on Capterra.
4.6 Rated 4.6 out of 5 for customer support by verified users on Capterra.
4.8 Rated 4.8 out of 5 for customer support by verified users on Capterra.
3.9 Rated 3.9 out of 5 for customer support by verified users on Capterra.
Price
Software price in USD per agent per month.
$15/month/agent Price in USD per agent per month.
$5/month/agent Price in USD per agent per month.
$15/month/agent Price in USD per agent per month.
$4/month/agent Price in USD per agent per month.
$15/month/agent Price in USD per agent per month.
Alerts / escalations
Alerts and escalations for tickets and SLAs based on priority and pre-defined conditions.
Offers alerts and escalations.
Offers alerts and escalations.
Offers alerts and escalations.
Offers alerts and escalations.
Offers alerts and escalations.
Automated routing
Automated ticket routing to specific departments and agents based on pre-defined conditions.
Offers automated routing.
Offers automated routing.
Offers automated routing.
Offers automated routing.
Offers automated routing.
Call center Management
A centralized dashboard for making, receiving, and managing calls.
Offers call center management.
Offers call center management.
Offers call center management.
Does not offer call center management.
Does not offer call center management.
Customizable branding
Option to use a white label (branding free).
Offers customizable branding.
Offers customizable branding.
Offers customizable branding.
Offers customizable branding.
Does not offer customizable branding.
Email integration
The ability to connect the ticketing software with multiple email addresses in order to receive, answer, and write emails directly from the software.
Offers email integrations.
Offers email integrations.
Offers email integrations.
Offers email integrations.
Offers email integrations.
Interaction tracking
Track your website visitor's behavior. See how long they're browsing your site, or which site they're on.
Offers interaction tracking.
Offers interaction tracking.
Offers interaction tracking.
Offers interaction tracking.
Offers interaction tracking.
Knowledge base management
A feature that allows users to create and manage comprehensive knowledge repositories.
Offers knowledge base management.
Offers knowledge base management.
Offers knowledge base management.
Does not offer knowledge base management.
Offers knowledge base management.
Macros/templated responses
A feature that allows users to create pre-defined answers to frequently asked questions that can be deployed with a single click.
Offers macros/templated responses.
Offers macros/templated responses.
Offers macros/templated responses.
Offers macros/templated responses.
Does not offer macros/templated responses.
Multi-Channel communication
Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow users to respond to them from the ticketing software.
Offers multi-channel communication.
Offers multi-channel communication.
Offers multi-channel communication.
Offers multi-channel communication.
Offers multi-channel communication.
Network monitoring
Monitor your system/network status to see if all systems are online and functioning properly.
Offers network monitoring.
Offers network monitoring.
Offers network monitoring.
Does not offer network monitoring.
Offers network monitoring.
Real-time chat
A native live chat widget that can be deployed on your site and used for real-time communication with your website visitors.
Offers real-time chat.
Offers real-time chat.
Offers real-time chat.
Does not offer real-time chat.
Offers real-time chat.
Remote access/control
The ability to remotely access and control a customer’s computer for faster problem resolution.
Does not offer remote access/control.
Does not offer remote access/control.
Does not offer remote access/control.
Does not offer remote access/control.
Does not offer remote access/control.
Reporting/Analytics
An analytics dashboard that enables users to generate performance reports.
Offers reporting/analytics.
Offers reporting/analytics.
Offers reporting/analytics.
Offers reporting/analytics.
Does not offer reporting/analytics.
Self service portal
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
Offers a self service portal.
Offers a self service portal.
Offers a self service portal.
Does not offer a self service portal.
Offers a self service portal.
Service Level Agreement (SLA) management
A feature that enables you to manage and monitor SLA logs, SLA compliance, and more.
Offers service level agreement (SLA) management.
Offers service level agreement (SLA) management.
Offers service level agreement (SLA) management.
Does not offer service level agreement (SLA) management.
Offers service level agreement (SLA) management.
Social media integration
Integrations with popular social networks such as Facebook.
Offers social media integrations.
Offers social media integrations.
Offers social media integrations.
Offers social media integrations.
Offers social media integrations.
Ticket management
Manage tickets with ticket transfers, ticket merging, splitting, marking as spam, snoozing, and more.
Offers ticket management.
Offers ticket management.
Offers ticket management.
Offers ticket management.
Offers ticket management.
Workflow configuration
Automation rules that can be implemented to speed up customer support processes.
Offers workflow configuration.
Offers workflow configuration.
Offers workflow configuration.
Offers workflow configuration.
Does not offer workflow configuration.
LiveAgent streamlines multiple customer service channels into one piece of software

Trusted by 30,000+ companies and 150M end users

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Universal-Inbox-feature-LiveAgent

Mise en place

Our ticketing software supports      multi-user access and streamlines all messages from social media, email, live chat, and phone into a single inbox.

Save on storage

LiveAgent offers unlimited storage for your tickets, documents, and calls recordings, unlike many of our competitors. 

Yet another reason why we’re the best ticketing alternative.

Call Recording Example inside of the ticket
Create-rule-in-LiveAgent

Make time for making sales

LiveAgent boasts the richest automation features, making it the perfect ticketing alternative to your current provider.

Streamline processes by automating mundane tasks like assigning tags and responsibilities or following up on emails.

Info at your fingertips

Our ticketing alternative eliminates the need for external tools, by providing built-in alternatives.

For example, our built-in CRM enables agents to view customer info and answer tickets from one interface.

Ticket_Customer-insights-CRM
Inbound and Outbound Call Center Software

Feeling stuck?

Our ticketing alternative offers free internal in-app chats and calls.

For even more convenience, our ticketing alternative enables you to share clickable ticket IDs with your colleagues.

Stay ahead

Save your agents over 15 hours of work each week by creating predefined answers to frequently asked questions in the form of canned messages.

Canned messages
Split tickets

Improve response times by 26%

Received a ticket containing multiple requests? Split the ticket in two to ensure faster problem resolution.

Alternatively, merge two or more tickets into one to ensure no time is wasted resolving the same request multiple times.

Fully adaptable

LiveAgent is 100% scalable and customizable to your business needs, whether you’re on a trajectory ad Astra or need to scale down seasonally.

Help desk templates
Reports-Liveagent-feature

Achieve more

The best ticketing alternative allows you to dig deep.

Learn how many tickets you receive each month, how many were answered on time, which SLAs were not met, and who was responsible for them.

Make it a game

Does your ticketing software make everyday work fun?

Our ticketing alternative is one of the best, as it allows agents to play games that promote healthy competition and boost efficiency. 

Woman holding PlayStation gaming controller in hands
Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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