Industry
Web-based Platform & E-commerceCompany
Atomer provides customers with a complete web-based system to easily create online stores or websites with high-quality technical support.
Location
Europe
- 95% customer satisfaction rate
- 380 chat conversations per month
- Real-time customer support response
About Atomer
Atomer provides customers with the possibility to lease a complete web-based system in which they can easily create online stores or websites. The team is aware that a high-class system cannot function without high-quality technical support. After testing many help desk softwares and ticketing systems, they concluded that LiveAgent is the only solution that fits their needs and fulfills all their requirements.
The Challenge
As Atomer’s business grew, the demand for efficient customer support became increasingly critical. The company needed a robust help desk solution that could handle customer inquiries effectively while maintaining transparency and ease of use for their support team.
The Solution: LiveAgent Implementation
Martin Drugaj, Chief Executive Officer at Atomer, explains their decision: ‘LiveAgent helps us to solve customers requests on daily basis. The decision to use this help desk software has been the right choice and 95% customer satisfaction is a proof for that."
Easy Adoption and Intuitive Interface
Martin adds: “Our employees have easily got used to LiveAgent. Working with LiveAgent is easy and intuitive. We help our customers solve their requests daily and we are really happy that our tool to do this is LiveAgent. It offers the perfect transparency in communication between us and the customer.”
Real-Time Customer Support
"It offers the perfect transparency in communication between us and the customer."
Thanks to LiveAgent’s website chat system, Atomer’s customers can contact technical support in real time and get answers immediately. The platform currently handles approximately 380 chat conversations per month through LiveAgent.
Efficient Ticket Management with Departments
All4net, the company behind Atomer, runs multiple projects simultaneously. LiveAgent’s department feature enables seamless collaboration across teams. Martin explains: ‘Thanks to departments in LiveAgent we can easily re-assign tickets if needed. This way, it is possible to fill in for a colleague from another department with ease."
Team Feedback and Key Features
The Atomer team praises the transparency and simplicity of LiveAgent’s core functions. Their colleagues particularly appreciate:
'Customer satisfaction has been growing rapidly."
Results and Impact
By implementing LiveAgent, Atomer achieved remarkable improvements in their customer support operations:
- 95% customer satisfaction rate - A testament to the effectiveness of their support strategy
- 380 monthly chat conversations - Efficiently managed through LiveAgent’s platform
- Real-time support - Customers receive immediate responses to their inquiries
- Improved team efficiency - Streamlined workflows through departments and ticket management
- Enhanced transparency - Clear communication between support team and customers
Conclusion
Atomer’s success story demonstrates how the right help desk software can transform customer support operations. By choosing LiveAgent, they’ve not only improved their customer satisfaction metrics but also created a more efficient and transparent support environment for their growing customer base.
The combination of intuitive interface, powerful features like live chat and department management, and reliable performance has made LiveAgent an essential tool in Atomer’s customer service strategy.
