"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
Need a SpiceWorks Cloud Help Desk alternative?
Discover why LiveAgent is the best SpiceWorks alternative on the market.
No setup fee
Customer service 24/7
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Fed up with your help desk software?
Switch to a dedicated help desk software and improve your customer service desk. LiveAgent offers you an advanced yet simple to use ticketing system that unifies all of your customer communication into one place. Read on to find out more about LiveAgent or start your free 30-day trial today.
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SpiceWorks Cloud Help Desk vs LiveAgent at a glance
See a detailed comparison of SpiceWorks Cloud Help Desk vs LiveAgent features.
LiveAgent | SpiceWorks Cloud Help Desk | |
|---|---|---|
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Facebook Integration | ||
| Twitter Integration | ||
| Instagram Integration | ||
| Viber Integration | ||
| WhatsApp Integration | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API Access | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Emails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
Leading SpiceWorks Cloud Help Desk alternative
Take your customer service further with the right software. LiveAgent is a help desk solution that allows you to take your communication even further with all relevant channels. Organize emails, live chat, Facebook, Instagram, Twitter, Viber, phone calls, customer portal inquiries – in the universal inbox.
Everything is managed via a reliable ticket system, so there is no need to worry about messy communication. Everything is sorted automatically, as it should be.
Swiftest chat widget
Live chat is one of the best and most useful tools an agent can utilize to communicate with their customers. It’s all about instant communication, so it needs to be fast.
LiveAgent has the fastest live chat on the market, with chat displayed speeds at 2.5 seconds. Furthermore, you can see what the customers are typing before they hit send. Now you can truly provide a fast support and stay on top of any situation.
Breaking down language barriers
Our customer service software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.
3 reasons why companies switch to LiveAgent
- Improved satisfaction
LiveAgent increases customer satisfaction & improves conversion rates.
- Increased productivity
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
- Rich on features
Over 175 + features to make your work flow easier and more enjoyable.
Intuitive and affordable
Great CRM customer service software doesn’t have to come with an expensive price tag. Get the tools you need for a fair price instead.
LiveAgent has three reasonably priced plans that are packed with tools, features and integrations to make your workflow smooth and easy. All you need to do is pick the one that suits your business the most. See our paid plans and learn more.
Ready to try it out?
LiveAgent is the most reviewed and #1 rated help desk software for small and medium-sized businesses in 2025. Stay closer to your customers and help them instantly with LiveAgent.
Use the potential of 175+ available help desk features, including a powerful ticketing system with automation, live chat, social networks, call centre and customer portal.
LiveAgent vs. SpiceWorks Cloud Help Desk comparison
Check out how we compare to SpiceWorks Cloud Help Desk based on customer reviews on Capterra
Testimonials
Get LiveAgent and join 7000 happy clients
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"It's a pleasure to have a great portal that improves our customer service. "
"It's a pleasure to have a great portal that improves our customer service. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "
"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "
"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"It's a pleasure to have a great portal that improves our customer service. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
You will be in Good Hands!
Join our community of happy clients and provide excellent customer support with LiveAgent.
