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SolarWinds is a prominent software company that creates extensive IT management solutions tailored for businesses of all sizes, helping them streamline the management of their infrastructure, networks, and systems for enhanced efficiency. Their range of solutions includes help desk ticketing software designed to simplify issue resolution and increase overall customer satisfaction. Although SolarWinds has built a strong reputation in the industry, the rapidly evolving customer service landscape requires companies to continue to explore new options.
As digital transformation changes the way companies interact with their customers, finding the most effective tools to meet their specific needs has become essential, and this is where SolarWinds competitors can play a key role.
This article provides a comprehensive guide to the best SolarWinds options, covering their features, pricing, and benefits. By exploring these options, companies can make informed decisions and choose the most appropriate customer support software to enhance their service experience and stay ahead of the competition. So, let’s dive in and find out the top 15 competitors in the world of customer service solutions.
SolarWinds is a well-established IT management and customer support software, offering a range of solutions for network performance management, and helpdesk management, among others. Like any software, however, it may not be the best fit for every organization.
Let’s explore some possible reasons for finding an alternative to SolarWinds and discuss the pros and cons of the software. Remember that what works for one organization may not work for another, so it’s important to explore multiple options to find the best fit for your specific needs.
One reason alternative solutions are often considered is cost. Some organizations may find SolarWinds’ pricing structure affordable, especially for smaller businesses or those with limited budgets. That being said, some users have reported that the SolarWinds pricing model is complicated, which can lead to unexpected costs or difficulty understanding the total cost of ownership.
When it comes to features and capabilities, there is no doubt that SolarWinds offers some solid features. But as it is with every software solution, some users may find it lacks the specific functionality or integration they need. For example, some organizations may need advanced automation capabilities, specialized reporting features, or outsourcing support integration. In such cases, it may be useful to explore some alternatives.
Another important consideration is good customer experience. SolarWinds service desk has a comprehensive and feature-rich platform, but this can also make it difficult and cumbersome for some users, especially those new to network performance monitoring or helpdesk management. It is not hard to find reviews where the users commented that the SolarWinds interface can be difficult to navigate and customize. On the other hand, many users also appreciate the wide range of capabilities and advanced features offered by the platform. It’s important to evaluate whether the SolarWinds user experience matches the needs of your organization and the skills of your team members.
SolarWinds offers comprehensive and robust customer support software solutions, there is no arguing that. This means that the main reason why someone may look for an alternative is due to finding the best fit for their business. With so many things to consider when choosing a customer service solution, it’s hard to balance them all and meet the needs of every organization under the sun.
LiveAgent presents a cost-effective and adaptable help desk platform suitable for diverse industries, encompassing an array of more than 130 features. Ensuring ease of use for both tech-savvy and less experienced individuals, the software’s intuitive design is complemented by continuous customer support and development. LiveAgent strikes an ideal equilibrium between offering a wide range of features and maintaining affordability.
LiveAgent’s dynamic help desk solution effortlessly syncs with a remarkable array of over 200 third-party applications, adding a touch of personalization to your experience. These noteworthy integrations include familiar names like Shopify, Woocommerce, Magento, Jira, Slack, Pipedrive, Zoiper, and Salesforce, designed to boost efficiency and streamline your workflow.
Broadly speaking, LiveAgent serves as an ideal choice for companies in search of a SolarWinds replacement that is budget-friendly, easily navigable, and adaptable. While eCommerce businesses predominantly utilize LiveAgent, its features are applicable across various industries. It particularly benefits small to medium-sized businesses aiming to streamline their customer service procedures and enhance customer contentment. This makes it one of the best SolarWinds competitors.
In addition to a 30-day trial at no cost, LiveAgent also provides a limited version of their software for free. If you opt to commit to this customer support platform, there are four pricing tiers to choose from: Small at $9 per agent monthly, Medium at $29 per agent monthly, Large at $49 per agent monthly, and Enterprise at $69 per agent monthly.
Paessler PRTG Network Monitor, is a comprehensive monitoring solution that allows businesses to track their entire IT infrastructure. This includes networks, systems, hardware, applications, and devices.
Paessler PRTG’s integrations are allowed through their API.
Paessler PRTG Network Monitor is a versatile monitoring solution that’s well-suited for businesses of all sizes across various industries that rely on a stable and secure IT infrastructure. Small to medium-sized businesses that may not have a large IT team can benefit from Paessler PRTG’s comprehensive monitoring capabilities and user-friendly interface. It can help them identify and address IT issues proactively, improving efficiency and minimizing downtime.
Paessler PRTG’s pricing tiers include a free version and an additional 5 pricing tiers which grant access to the license through a one-time purchase and a maintenance fee. PRTG 500 costs $1,449.00 and allows monitoring of up to 50 devices. PRTG 1000 costs $2,649.00 and allows monitoring of up to 100 devices. PRTG 2500 costs $5,599.00 and allows monitoring of up to 250 devices. PRTG 1000 has a one-time cost of $ 9,999 for up to 500 devices, and PRTG XL1 costs $13,799.00 for up to 1000 devices.
All of these tiers include a maintenance fee according to the tier and the length of time of the subscription. It also includes a limited-time free trial.
Progress WhatsUp Gold is a comprehensive network monitoring software designed to help businesses and IT professionals gain complete visibility and control over their networks, servers, and applications. It is a powerful tool that allows users to monitor the performance, availability, and health of their IT infrastructure, ensuring the smooth functioning of all systems.
Progress WhatsUp Gold offers the ability to integrate with any software through their API.
Progress WhatsUp Gold is a network monitoring solution and management software designed for businesses and organizations of various sizes, including small, medium, and large enterprises. It is suitable for industries such as IT, finance, healthcare, education, government, and any other sector that relies on computer networks for their daily operations. IT professionals, network administrators, and IT managers can benefit from using Progress WhatsUp Gold to monitor, manage, and troubleshoot their networks, ensuring optimal performance and minimal downtime.
Progress WhatsUp Gold has a free trial and also a free version of the software. On top of that, they offer 3 premium subscriptions with different perks, pricing is only available through custom quotes.
Spiceworks is a user-centric IT management platform that provides technology professionals with free tools and applications for managing devices and troubleshooting issues. Spiceworks fosters collaboration and knowledge sharing through its global community of experts, making it an indispensable resource for keeping up with industry trends and handling IT challenges.
Spiceworks connects with various prevalent integration platforms such as Office 365, Salesforce, Slack, Jira, Trello, Google Workspace, and some industry-specific applications, simplifying and enhancing IT management processes.
Spiceworks is best suited for small to medium-sized businesses and technology professionals seeking a comprehensive, user-friendly, and cost-effective IT management solution. Its wide range of features and strong collaborative community make it an ideal choice for IT administrators, help desk teams and network managers looking to streamline their operations and stay updated with industry trends.
Spiceworks offers its IT management tools and applications free of cost, making it an affordable choice for small to medium-sized businesses. There are no pricing tiers and all features are available to everyone.
Check out a full Spiceworks alternative comparison.
Auvik is a cloud-based network management software solution that provides end-to-end visibility and control over your IT network. It is designed for Managed Services Providers (MSPs), as well as internal IT teams within businesses.
Auvik offers a large set of integrations with many third-party applications, most notably: ArcusTeam, Slack, Microsoft Teams, and Continuum.
Auvik is particularly beneficial for Managed Service Providers (MSPs) and businesses with significant IT infrastructure, irrespective of their industry or size.
Auvik offers a 14-day free trial without credit card requirements. The cost of the software starts at $150 per month. However, like all software of this kind, custom quotes are required to understand the final cost you will be paying.
LogicMonitor is a SaaS-based, automated IT performance monitoring platform that provides full visibility into complex, hybrid IT infrastructures. It allows businesses to monitor and manage their networks, servers, and services all in one place.
LogicMonitor provides a wide range of integrations with third-party software. The most notable mentions are AWS, Azure Monitoring, and Kubernetes Monitoring.
LogicMonitor is best for businesses and organizations that rely heavily on technology infrastructure and need a comprehensive, cloud-based monitoring solution for their IT systems. This includes businesses of all sizes – from small startups to large enterprises – across various industries, such as finance, healthcare, e-commerce, technology, education, and more. LogicMonitor is top tier amongst SolarWinds competitors.
LogicMonitor has 2 pricing tiers, Pro and Enterprise, pricing for these is only available upon a quote request. LogicMonitor does offer a 14-day free trial so that you can experience the solution before committing to a purchase.
SysAid is an all-in-one IT service management software designed to help IT professionals streamline their services and support processes. Equipped with various features such as a help desk, asset management, and automation tools, SysAid is tailored to meet the unique requirements of organizations of all sizes and industries, increasing both efficiency and user satisfaction.
SysAid integrates with a variety of major platforms, such as Salesforce, Jira, Slack, Microsoft Azure Active Directory, and Okta, providing a seamless experience in IT management and support processes.
SysAid is best suited for organizations of all sizes, ranging from small businesses to large enterprises, that require an all-in-one, comprehensive IT service management solution. The software is ideal for IT administrators, help desk teams and network managers looking to improve efficiency, automate tasks, and streamline support processes across their organization.
SysAid offers a customized pricing structure based on the organization’s size and specific requirements. Interested users can request a personalized quote by contacting the SysAid sales team. The platform does not provide a free version but offers a 30-day free trial to test out its features before committing to a subscription.
Check out our full SysAid alternative comparison.
NinjaOne is a powerful, easy-to-use Remote Monitoring and Management (RMM) software designed for Managed Service Providers (MSPs) and IT professionals. It offers a comprehensive suite of tools to assist with managing your network and devices, and to ensure they’re operating at their peak performance.
NinjaOne has integration capabilities with a good deal of third-party software. The most recognizable of these are Slack, TeamViewer, and ConnectWise.
NinjaOne is designed to cater to Managed Service Providers (MSPs) and IT professionals. It’s ideal for businesses that require IT management solutions. These can include small and medium-sized businesses that need to manage their own IT infrastructure and large enterprises with complex and diverse IT needs. Making it an excellent SolarWinds competitor.
NinjaOne’s pricing starts at $3 per month, but a custom quote is required to fully grasp what the full cost will be. Luckily, NinjaOne offers a free trial for you to have full access to all its features before committing to a purchase.
Wireshark is a highly popular, open-source network protocol analyzer that enables IT professionals to examine and troubleshoot network traffic in real time. Supporting a wide range of protocols, Wireshark provides detailed insights into the entire network, as well as complex analysis and reporting tools to solve network-related issues and optimize performance.
As an open-source network analysis tool, Wireshark does not have direct integrations with other platforms but offers extensibility through plugins, scripts, and user-defined customizations, allowing for enhanced functionality and interoperability with various networking tools.
Wireshark is best suited for IT professionals, network administrators, and cybersecurity analysts seeking an in-depth understanding of their network activities and performance. Its advanced capabilities make it a powerful tool for troubleshooting network issues, optimizing network configurations, and diagnosing security breaches.
Wireshark is an open-source network protocol analyzer that is completely free to use. Users can download and utilize the software across multiple platforms, including Windows, macOS, and Linux, without incurring any charges, making it accessible and cost-effective for all levels of IT professionals and organizations.
Zendesk is leading customer service and engagement software that streamlines and simplifies customer support processes. With its robust suite of tools, Zendesk enables businesses to deliver seamless and personalized interactions across multiple channels, ultimately enhancing customer experiences and satisfaction.
Zendesk offers integrations with various popular platforms, including Salesforce, Slack, Trello, Jira, Google Workspace, and Microsoft Dynamics, to facilitate seamless customer support and engagement workflows.
Zendesk is best suited for businesses of all sizes aiming to provide an exceptional and streamlined customer support experience. Its multi-channel support and easy integrations make it an ideal choice for customer service teams, support agents, and businesses looking to enhance customer satisfaction and promote brand loyalty.
Zendesk offers multiple pricing tiers to accommodate the needs of different organizations, with plans starting as low as $19 per agent per month for basic support. Their more advanced plans, Professional at $49, Enterprise at $79, and Elite at $99 provide additional features and customizations. Potential users can benefit from a free trial period to evaluate the platform before committing to a subscription plan.
Check out our full Zendesk alternative comparison.
ManageEngine ServiceDesk Plus is an IT Service Management (ITSM) software designed to help businesses streamline their IT support processes and deliver efficient, high-quality services. ServiceDesk Plus offers an integrated platform that combines essential ITSM tools, including help desk, asset management, and IT project management, making it suitable for organizations of various sizes and industries.
ManageEngine ServiceDesk Plus offers many native integrations with software such as Analytics Plus, Zoho Survey, and Office 365.
ManageEngine ServiceDesk Plus is best suited for businesses and organizations of various sizes, ranging from small to large enterprises, that require an efficient and integrated IT service management solution. It is designed to streamline IT support processes and cater to the needs of different industries, such as IT, finance, healthcare, education, retail, government, and many others.
ManageEngine has an intricate pricing structure that can be paid monthly or yearly. The plans start at $10 per technician/per month with the standard plan. The professional plan is $21 per technician/per month and the Enterprise plan is $50 per technician/per month. These monthly prices are billed annually. You can also take advantage of their free trial before committing to your purchase.
Cisco Systems is a multinational technology conglomerate that provides a wide range of software products for various aspects of networking and telecommunications.
Cisco allows integration with the many solutions that are part of the Cisco environment.
Cisco provides versatile and scalable solutions that are suitable for a wide range of businesses across different industries. It provides cloud-managed IT solutions, including networking, security, and device management, making it a good fit for organizations that need to manage their IT infrastructure effectively.
While a free trial is available, both the free trial and the software pricing are only available upon request.
Datadog is a powerful, cloud-based monitoring and analytics platform that offers real-time visibility into IT infrastructure and applications. By providing key insights and customizable dashboards, Datadog empowers businesses to troubleshoot performance issues, ensuring smooth and reliable operations across complex environments.
Datadog boasts integrations with numerous platforms, such as AWS, Google Cloud Platform, Azure, Docker, Kubernetes, and Elasticsearch, providing comprehensive monitoring across various cloud environments, applications, and services.
Datadog is suited for businesses of all sizes, especially those with complex IT environments that require comprehensive monitoring and analytics capabilities. Its robust features make it an ideal choice for IT administrators, DevOps teams, and developers looking to maintain high-performance applications.
Datadog offers tiered pricing plans, starting with their Free tier, which covers basic features for up to 5 hosts. Their Pro and Enterprise plans provide enhanced functionality, with prices starting at $15 per host per month. Pricing can vary based on specific monitoring requirements, and a 14-day free trial is available for users to evaluate the platform’s suitability.
Splunk is an advanced data analysis platform that enables organizations to collect, analyze, and visualize their data in real time to improve operational intelligence. With its powerful log analysis and machine learning capabilities, Splunk empowers businesses to make informed decisions, optimize their IT operations, and enhance security posture.
Splunk integrates with a variety of platforms, including AWS, Microsoft Azure, ServiceNow, Cisco, and VMware, providing comprehensive data analysis and insights across numerous environments, services, and applications.
Splunk is best suited for large enterprises, requiring a powerful and scalable solution for data analysis and visualization. With its advanced capabilities in handling big data, Splunk is ideal for IT professionals, security analysts, and businesses that seek to gain valuable insights from their data and optimize their IT operations.
Splunk adopts a data indexing-based pricing model, with prices varying depending on the daily volume of data indexed. They offer a Free tier with limited functionality, while their premium plans, such as Workload, Entity, and Ingest, cater to the specific requirements of organizations. Prospective users have the option of a 60-day free trial to explore the platform’s features before choosing a pricing plan.
ServiceNow is an industry-leading cloud-based platform that automates and streamlines IT Service Management (ITSM), enhancing the overall efficiency of business processes. With its extensive suite of tools and applications, ServiceNow simplifies workflows, reduces operational costs, and fosters collaboration among teams.
ServiceNow integrates with an array of major platforms, including Microsoft Azure, AWS, Slack, Jira, Salesforce, and VMware, providing a seamless experience in IT service management and improving overall operational efficiency.
ServiceNow is best suited for medium to large enterprises looking for a comprehensive IT service management (ITSM) solution to optimize and automate business processes. With a wide array of features, it is ideal for IT administrators, help desk teams, and organizations aiming to improve efficiency, communication, and collaboration while reducing operational costs.
ServiceNow offers tiered pricing plans designed to accommodate the varying needs of organizations, with packages such as ITSM, ITBM, and ITOM. Interested users are advised to contact the ServiceNow sales team to request a personalized quote based on their requirements. Although there is no free version of the platform, prospective customers can explore ServiceNow’s features through a free trial before committing to a subscription.
As mentioned, Servicenow is a reliable platform for ITSM. However, some companies may find other solutions that better cater to their specific requirements. Check out some of the ServiceNow competitors to get a better overview of the choices available on the market.
Every business has unique requirements and demands their chosen SolarWinds substitute must meet. Therefore, it is crucial to thoroughly examine the specifics of your company, including the size of your customer service team, the number of daily client engagements, and the type and frequency of customer inquiries across various communication channels. Additionally, you should determine which basic features meet your needs and where there is potential for additional capabilities.
We cannot overstate the importance of not overspending on a modern solution simply because it initially appears suitable. As mentioned earlier, after defining your requirements for features and functionalities, thoroughly investigate different alternatives, taking into account their offerings and costs. While it is not advisable to choose a solution based solely on its affordability, it’s crucial to remember that the purpose of help desk software is to support, not to create a considerable burden on your organization’s finances.
Securing a free trial, when available, is the best way to evaluate the user interface, identify the required level of staff training, and measure the ease of incorporating a particular solution into your daily processes. If a trial is not possible, professional reviews can be a useful source of information. Examine multiple reviews on various websites to gain a thorough understanding of the software. Give particular attention to recurring customer issues, as they might indicate potential challenges you may face while using the software.
Expanding on the original point, identifying the essential features of your help desk tool is crucial for making an informed decision. Once you have shortlisted a few potential providers, note down their features and perform a comparison in terms of quantity and adaptability. Although having more features does not always guarantee a better solution, it is advisable to pursue an option that offers the most value for your investment.
Another important aspect to consider is how smoothly your potential customer service software integrates with external applications. There may be several integrations essential for your operations. For example, Shopify integration could be advantageous if you are in the eCommerce industry, while Twilio might help set up a call center. Look for SolarWinds competitors that enable integration with most, if not all, of the critical third-party applications needed for the effective management of your contact center.
Finally, and just as crucial, don’t forget to evaluate the provider’s customer service, help center interface, and support documentation. Despite having an outstanding solution, you may still need their assistance in case of any issues. Pay close attention to mentions of customer service while reading reviews. You don’t want to be left grappling with an unreachable support line or constantly brushed off by an unhelpful chatbot. Choose a solution that guarantees access to expert support when needed.
In today’s competitive market, choosing the right customer service support solution is crucial for your business success. While SolarWinds may be a popular choice, it’s essential to consider the benefits and advantages of alternatives such as LiveAgent. By carefully evaluating your business services and needs, you can find the perfect customer service solution tailored to your business. LiveAgent presents itself as an excellent SolarWinds alternative, providing a comprehensive range of features at an affordable price. Starting at just $9 per month, you can access powerful features such as multichannel customer communication, ticketing, live chat, and over 200 integrations, all designed to streamline your customer support efforts. No matter if you’re a small startup or an established enterprise, LiveAgent can be tailored to suit your specific requirements. Additionally, its intuitive interface and user-friendly design make it easy for your team to quickly adapt and maximize the platform’s potential.
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Overall software ratings from verified users on Capterra.
|Number of integrations||
LiveAgent offers free version.
PRTG offers free version.
Progress WhatsUp Gold offers free version.
Spiceworks offers free version.
Auvik doesn't offer free version.
LiveAgent offers free trial.
PRTG offers free trial.
Progress WhatsUp Gold offers free trial.
Spiceworks offers free trial.
Auvik offers free trial.
$1500 + maintenance fee
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LiveAgent is praised for its functionality, stability, and integration with social media. Users switched from Zendesk and other help desk systems for its affordability and excellent customer support.
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