"We have been using LiveAgent since August and we are really satisfied with it. "
Need a SolarWinds Service Desk alternative?
Discover why LiveAgent is the best SolarWinds alternative on the market.
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Fed up with your help desk software?
Customer support is an important part of any successful business. And, you can truly do wonders with the right software. Would you like a different solution to your help desk? Try LiveAgent today and see why it's the right choice for you. A reliable ticket system, omnichannel communication and a large selection of features and integrations is what makes LiveAgent the right solution.
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Solarwinds Service Desk vs LiveAgent at a glance
See a detailed comparison of SolarWinds Service Desk vs LiveAgent features.
LiveAgent | SolarWinds Service Desk | |
|---|---|---|
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Facebook Integration | ||
| Twitter Integration | ||
| Instagram Integration | ||
| Viber Integration | ||
| WhatsApp Integration | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API Access | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Emails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
Leading Solarwinds Service Desk ticketing alternative
Take your customer service further with the right software. LiveAgent is a help desk solution that allows you to take your communication even further with all relevant channels. Organize emails, live chat, Facebook, Instagram, Twitter, Viber, phone calls, customer portal inquiries – in the universal inbox.
Everything is managed via a reliable ticket system, so there is no need to worry about messy communication. Everything is sorted automatically, as it should be.
Swiftest chat widget
Live chat is one of the best and most useful tools an agent can utilize to communicate with their customers. It’s all about instant communication, so it needs to be fast.
LiveAgent has the fastest live chat on the market, with chat displayed speeds at 2.5 seconds. Furthermore, you can see what the customers are typing before they hit send. Now you can truly provide a fast support and stay on top of any situation.
Breaking down language barriers
Our customer service software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.
3 reasons why companies switch to LiveAgent
- Improved satisfaction
LiveAgent increases customer satisfaction & improves conversion rates.
- Increased productivity
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
- Rich on features
Over 175 + features to make your work flow easier and more enjoyable.
Intuitive and affordable
Great CRM customer service software doesn’t have to come with an expensive price tag. Get the tools you need for a fair price instead.
LiveAgent has three reasonably priced plans that are packed with tools, features and integrations to make your workflow smooth and easy. All you need to do is pick the one that suits your business the most. See our paid plans and learn more.
Ready to try it out?
LiveAgent is the most reviewed and #1 rated help desk software for small and medium-sized businesses in 2025. Stay closer to your customers and help them instantly with LiveAgent.
Use the potential of 175+ available help desk features, including a powerful ticketing system with automation, live chat, social networks, call centre and customer portal.
LiveAgent vs. Solarwinds Service Desk comparison
Check out how we compare to SolarWinds Service Desk based on customer reviews on Capterra
Testimonials
Get LiveAgent and join 7000 happy clients
"We have been using LiveAgent since August and we are really satisfied with it. "
"We have been using LiveAgent since August and we are really satisfied with it. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"We see LiveAgent as a great tool for communicating with customers. "
"We see LiveAgent as a great tool for communicating with customers. "
"We love LiveAgent - it makes supporting our customers easy. "
"We love LiveAgent - it makes supporting our customers easy. "
"It's a pleasure to have a great portal that improves our customer service. "
"It's a pleasure to have a great portal that improves our customer service. "
"LiveAgent sped up our communication with our customers and gave us an option to chat with them as well. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"Since we are using LiveAgent our response time improved by 60%. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"We love LiveAgent - it makes supporting our customers easy. "
"It's a pleasure to have a great portal that improves our customer service. "
"LiveAgent sped up our communication with our customers and gave us an option to chat with them as well. "
"Since we are using LiveAgent our response time improved by 60%. "
"Since we are using LiveAgent our response time improved by 60%. "
"We see LiveAgent as a great tool for communicating with customers. "
"LiveAgent sped up our communication with our customers and gave us an option to chat with them as well. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
Frequently asked questions
The leader in help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
