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The best self-service software alternatives

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Home | Self-service support alternatives

Looking for self-service software alternative?

Improve your customer satisfaction and sales by providing hassle-free self-service options. Advanced self-service support alternatives offer integrated knowledge bases, customer portals, and collaboration options for a fraction of the price. 

Check out our thorough comparison of the best self-service support options based on user ratings, features, and pricing.

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Features Liveagent
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Zendesk
Compare Zendesk with LiveAgent.
HelpJuice Zoho Desk
Compare Zoho Desk with LiveAgent.
Document 360
Overall rating
Overall software ratings from verified users on Capterra.
4.7
LiveAgent received an overall rating of 4.7 out of 5 by verified users on Capterra.
4.3
Zendesk received an overall rating of 4.3 out of 5 by verified users on Capterra.
4.7
HelpJuice received an overall rating of 4.7 out of 5 by verified users on Capterra.
4.5
Zoho Desk received an overall rating of 4.5 out of 5 by verified users on Capterra.
4.7
Document 360 received an overall rating of 4.7 out of 5 by verified users on Capterra.
Ease of use
Ease of use ratings from verified users on Capterra.
4.6
LiveAgent is rated 4.6 out of 5 for ease of use by verified users on Capterra.
4.3
Zendesk is rated 4.3 out of 5 for ease of use by verified users on Capterra.
4.6
HelpJuice is rated 4.6 out of 5 for ease of use by verified users on Capterra.
4.4
Zoho Desk is rated 4.4 out of 5 for ease of use by verified users on Capterra.
4.7
Document 360 is rated 4.7 out of 5 for ease of use by verified users on Capterra.
Customer support
Customer support ratings from verified users on Capterra.
4.7
LiveAgent is rated 4.7 out of 5 for customer support by verified users on Capterra.
4.2
Zendesk is rated 4.2 out of 5 for customer support by verified users on Capterra.
4.8
HelpJuice is rated 4.8 out of 5 for customer support by verified users on Capterra.
4.3
Zoho Desk is rated 4.3 out of 5 for customer support by verified users on Capterra.
4.9
Document 360 is rated 4.9 out of 5 for customer support by verified users on Capterra.
Value for money
Price to value ratings from verified users on Capterra.
4.7
LiveAgent is rated 4.7 out of 5 for product value vs price by verified users on Capterra.
4.1
Zendesk is rated 4.1 out of 5 for product value vs price by verified users on Capterra.
4.7
HelpJuice is rated 4.7 out of 5 for product value vs price by verified users on Capterra.
4.5
Zoho Desk is rated 4.5 out of 5 for product value vs price by verified users on Capterra.
4.6
Document 360 is rated 4.6 out of 5 for product value vs price by verified users on Capterra.
Price
Software price in USD per agent per month.
$15-$39/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$59-$199/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$39/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$120-$369/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$49/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
Cataloging/Categorization
Create structured knowledge repositories with categories and sub categories.
LiveAgent offers article cataloging/categorization.
Zendesk offers article cataloging/categorization.
HelpJuice offers article cataloging/categorization.
Zoho Desk offers article cataloging/categorization.
Document 360 offers article cataloging/categorization.
Collaboration
Enables agents to work together to achieve ticket resolution.
LiveAgent supports collaboration.
Zendesk supports collaboration.
HelpJuice supports collaboration.
Zoho Desk supports collaboration.
Document 360 supports collaboration.
Content Management
Manage knowledge base content through backend WYSIWYG editors.
LiveAgent offers content management tools.
Zendesk offers content management tools.
HelpJuice offers content management tools.
Zoho Desk offers content management tools.
Document 360 offers content management tools.
Decision Tree
Create automated knowledge base/ customer portal workflows based on unique triggers.
LiveAgent provides a decision tree feature.
Zendesk provides a decision tree feature.
HelpJuice doesn't offer a decision tree feature.
Zoho Desk provides a decision tree feature.
Document 360 doesn't offer a decision tree feature.
Discussion Boards
Allows users to lead discussions via forums.
LiveAgent offers discussion boards.
Zendesk offers discussion boards.
HelpJuice doesn't offer discussion boards.
Zoho Desk offers discussion boards.
Document 360 offers discussion boards.
Full Text Search
A full text search finds all instances of the searched term in your knowledge base.
LiveAgent offers full text search.
Zendesk offers full text search.
HelpJuice offers full text search.
Zoho Desk offers full text search.
Document 360 offers full text search.
Knowledge Base Management
Manage, edit, create, and monitor forum discussions, feedback and suggestion boxes, FAQs, and how to articles.
LiveAgent offers knowledge base management features.
Zendesk offers knowledge base management features.
HelpJuice offers knowledge base management features.
Zoho Desk offers knowledge base management features.
Document 360 offers knowledge base management features.
Self Service Portal
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers a self service portal.
Zendesk offers a self service portal.
HelpJuice offers a self service portal.
Zoho Desk offers a self service portal.
Document 360 offers a self service portal.

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LiveAgent is trusted by 30,000+ companies

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Help desk templates

Created for growing companies

Our self-service support alternative is engineered to scale with your business. Whether you’re a small business that operates on a seasonal basis or a large enterprise, LiveAgent can adapt to your needs.

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Intuitive interface that’s easy to use

Create your knowledge repositories with ease. Our intuitive user interface is modern and sleek, giving you space and flexibility to create beautiful, well-thought-out knowledge bases using a WYSIWYG editor.

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Customer portal email templates

Unlimited storage, access, and users

The best self-service support alternatives should provide unlimited document storage and access for all customers and members of your organization. LiveAgent doesn’t incur any additional fees for storage space, page visits, or additional knowledge bases.

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Supports multiple knowledge bases

Our self-service support alternative can handle an unlimited number of internal and external knowledge bases. Create onboarding plans, multi-brand/product support repositories, and more.

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Match up your design aesthetics

Our self-service support alternative offers multiple pre-made knowledge base/customer portal templates that are highly customizable. If you want to make it a true match to your brand’s design guidelines, use custom CSS/HTML.

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Integrated live chat

Give your customer portal a boost with our integrated live chat. Empower your customers to reach out if they can’t find the information they’re looking for. Our chat integrates with your knowledge base, and as a last resort, can showcase helpful articles to the user before they reach out.

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Ticket tracking

When it comes to self-service support alternatives, transparency is key. Empower your customers with a ticket tracking system, that enables them to see past tickets, submitted tickets, and their resolution progress.

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Our self-service software alternative

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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But that's not all

LiveAgent is equipped with tons of advanced features that will help improve your customer service and sales. Our self-service support alternative offers a built-in call center, multichannel ticketing, social media integrations, and a native live chat.

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Customer service templates

Save up to 15 hours each week

Automate mundane, repetitive tasks with time-triggered and event-triggered automation rules. Start fostering customer relationships instead of focusing on tasks that can be automated with a few clicks.

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Boost sales with real data insights

Optimize your service strategy according to real-time data. Delight customers with hassle-free self-service options, while remaining available for real-time help across all communication channels.

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LiveAgent CRM integrations

Access all important data with our CRM

Provide quick, personalized, and knowledgeable service thanks to our built-in CRM. Access all important customer information with a single click, including past orders and past queries across all communication channels.

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Our customers say it best

  • Roman Bosch

    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

  • christine_preusler

    Christine Preusler

    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

  • Karl Dieterich

    Karl Dieterich

    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • Hendrik Henze

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • Razvan Sava

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time improved by 60%.

  • Taras Baca

    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

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    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • Matt Janaway

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • Viviane Carter

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Christian Lange

    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

  • Jens Malmqvist

    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • user testimonials logo

    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

  • JanWienk

    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

  • Allan Bjerkan

    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Sissy Böttcher

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • Peter Koning

    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • user testimonials logo

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • Rick Nuske

    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • Vojtech Kelecsenyi

    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Rafael Kobalyan

    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Martin Drugaj

    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • Ivan Golubović

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • user testimonials logo

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • Randy Bryan

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Timothy_G._Keys

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • user testimonials logo

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • Hilda Andrejkovičová

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • user testimonials logo

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • user testimonials logo

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • David Chandler

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

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FAQ

Why should you opt for LiveAgent as a self-service software alternative?

With LiveAgent, you are in control of your self-service support. Our cloud-based solution provides you with a help desk that is easy to use and manage. The pricing is simple, and you pay only for what you use. You can add, change or delete agents and services.

What self-service features does LiveAgent offer?

LiveAgent offers plenty of self-service features, such as internal and public knowledge base, agent and customer forum, search widgets, and more.

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