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The best self-service support alternatives

Improve your customer satisfaction and sales by providing hassle-free self-service options. Advanced self-service support alternatives offer integrated knowledge bases, customer portals, and collaboration options for a fraction of the price. 

Check out our thorough comparison of the best self-service support options based on user ratings, features, and pricing.

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Overall rating
LiveAgent
4.7
Zendesk
4.3
HelpJuice
4.7
ZohoDesk
4.5
Document 360
4.7
Ease of use
LiveAgent
4.6
Zendesk
4.3
HelpJuice
4.6
ZohoDesk
4.4
Document 360
4.7
Customer support
LiveAgent
4.7
Zendesk
4.2
HelpJuice
4.8
ZohoDesk
4.3
Document 360
4.9
Value for money
LiveAgent
4.7
Zendesk
4.1
HelpJuice
4.7
ZohoDesk
4.5
Document 360
4.6
Price
LiveAgent
$15-$39/month/agent
Zendesk
$59-$199/month/agent
HelpJuice
$120-$369/month/agent
ZohoDesk
$18-$45/month/agent
Document 360
$49/month/agent
Cataloging/Categorization
LiveAgent
Zendesk
HelpJuice
ZohoDesk
Document 360
Collaboration
LiveAgent
Zendesk
HelpJuice
ZohoDesk
Document 360
Content Management
LiveAgent
Zendesk
HelpJuice
ZohoDesk
Document 360
Decision Tree
LiveAgent
Zendesk
HelpJuice
ZohoDesk
Document 360
Discussion Boards
LiveAgent
Zendesk
HelpJuice
ZohoDesk
Document 360
Full Text Search
LiveAgent
Zendesk
HelpJuice
ZohoDesk
Document 360
Knowledge Base Management
LiveAgent
Zendesk
HelpJuice
ZohoDesk
Document 360
Self Service Portal
LiveAgent
Zendesk
HelpJuice
ZohoDesk
Document 360
Features
LiveAgent
Zendesk
Compare Zendesk with LiveAgent.
HelpJuice
ZohoDesk
Compare Zoho Desk with LiveAgent.
Document 360
Overall rating
Overall software ratings from verified users on Capterra.
4.7 Received an overall rating of 4.7 out of 5 by verified users on Capterra.
4.3 Received an overall rating of 4.3 out of 5 by verified users on Capterra.
4.7 Received an overall rating of 4.7 out of 5 by verified users on Capterra.
4.7 Received an overall rating of 4.7 out of 5 by verified users on Capterra.
4.3 Received an overall rating of 4.3 out of 5 by verified users on Capterra.
Ease of use
4.6 Rated 4.6 out of 5 for ease of use by verified users on Capterra.
4.3 Received an overall rating of 4.3 out of 5 by verified users on Capterra.
4.6 Received an overall rating of 4.6 out of 5 by verified users on Capterra.
4.4 Received an overall rating of 4.4 out of 5 by verified users on Capterra.
4.7 Received an overall rating of 4.7 out of 5 by verified users on Capterra.
Customer support
Customer support ratings from verified users on Capterra.
4.7 Rated 4.7 out of 5 for customer support by verified users on Capterra.
4.2 Rated 4.2 out of 5 for customer support by verified users on Capterra.
4.8 Rated 4.8 out of 5 for customer support by verified users on Capterra.
4.3 Rated 4.3 out of 5 for customer support by verified users on Capterra.
4.9 Rated 4.9 out of 5 for customer support by verified users on Capterra.
Value for money
Price to value ratings from verified users on Capterra.
4.7 Rated 4.7 out of 5 for product value vs price by verified users on Capterra.
4.1 Rated 4.1 out of 5 for product value vs price by verified users on Capterra.
4.1 Rated 4.7 out of 5 for product value vs price by verified users on Capterra.
4.5 Rated 4.5 out of 5 for product value vs price by verified users on Capterra.
4.6 Rated 4.6 out of 5 for product value vs price by verified users on Capterra.
Price
Software price in USD per agent per month.
$15-$39/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$59-$199/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$120-$369/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$18-$45/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$49/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
Cataloging/Categorization
Create structured knowledge repositories with categories and sub categories.
Offers article cataloging/categorization.
Offers article cataloging/categorization.
Offers article cataloging/categorization.
Offers article cataloging/categorization.
Offers article cataloging/categorization.
Collaboration
Enables agents to work together to achieve ticket resolution.
Supports collaboration.
Supports collaboration.
Supports collaboration.
Supports collaboration.
Supports collaboration.
Content Management
Manage knowledge base content through backend WYSIWYG editors.
Offers content management tools.
Offers content management tools.
Offers content management tools.
Offers content management tools.
Offers content management tools.
Decision Tree
Create automated knowledge base/ customer portal workflows based on unique triggers.
Provides a decision tree feature.
Provides a decision tree feature.
Doesn't offer a decision tree feature.
Provides a decision tree feature.
Doesn't offer a decision tree feature.
Discussion Boards
Allows users to lead discussions via forums.
Offers discussion boards.
Offers discussion boards.
Doesn't offer discussion boars.
Offers discussion boards.
Offers discussion boards.
Full Text Search
A full text search finds all instances of the searched term in your knowledge base.
Offers full text search.
Offers full text search.
Offers full text search.
Offers full text search.
Offers full text search.
Knowledge Base Management
Manage, edit, create, and monitor forum discussions, feedback and suggestion boxes, FAQs, and how to articles.
Offers knowledge base management features.
Offers knowledge base management features.
Offers knowledge base management features.
Offers knowledge base management features.
Offers knowledge base management features.
Self Service Portal
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
Offers a self service portal.
Offers a self service portal.
Offers a self service portal.
Offers a self service portal.
Offers a self service portal.

LiveAgent is trusted by 30,000+ companies

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Help desk templates

Created for growing companies

Our self-service support alternative is engineered to scale with your business. Whether you’re a small business that operates on a seasonal basis or a large enterprise, LiveAgent can adapt to your needs.

Intuitive interface that’s easy to use

Create your knowledge repositories with ease. Our intuitive user interface is modern and sleek, giving you space and flexibility to create beautiful, well-thought-out knowledge bases using a WYSIWYG editor.

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Customer portal email templates

Unlimited storage, access, and users

The best self-service support alternatives should provide unlimited document storage and access for all customers and members of your organization. LiveAgent doesn’t incur any additional fees for storage space, page visits, or additional knowledge bases.

Supports multiple knowledge bases

Our self-service support alternative can handle an unlimited number of internal and external knowledge bases. Create onboarding plans, multi-brand/product support repositories, and more.

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free-knowledge-base-software-Knowledge-Base-Customizer

Match up your design aesthetics

Our self-service support alternative offers multiple pre-made knowledge base/customer portal templates that are highly customizable. If you want to make it a true match to your brand’s design guidelines, use custom CSS/HTML.

Integrated live chat

Give your customer portal a boost with our integrated live chat. Empower your customers to reach out if they can’t find the information they’re looking for. Our chat integrates with your knowledge base, and as a last resort, can showcase helpful articles to the user before they reach out.

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knowledgebase custom edit   my tickets (2)

Ticket tracking

When it comes to self-service support alternatives, transparency is key. Empower your customers with a ticket tracking system, that enables them to see past tickets, submitted tickets, and their resolution progress.

Our self-service support alternative

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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But that's not all

LiveAgent is equipped with tons of advanced features that will help improve your customer service and sales. Our self-service support alternative offers a built-in call center, multichannel ticketing, social media integrations, and a native live chat.

Customer service templates

Save up to 15 hours each week

Automate mundane, repetitive tasks with time-triggered and event-triggered automation rules. Start fostering customer relationships instead of focusing on tasks that can be automated with a few clicks.

Boost sales with real data insights

Optimize your service strategy according to real-time data. Delight customers with hassle-free self-service options, while remaining available for real-time help across all communication channels.

Reports-Liveagent-feature
crm integrations

Access all important data with our CRM

Provide quick, personalized, and knowledgeable service thanks to our built-in CRM. Access all important customer information with a single click, including past orders and past queries across all communication channels.

Our customers say it best

Roman Bosch

Roman Bosch

Partly

It’s a pleasure to have a great portal that improves our customer service.

christine preusler

Christine Preusler

HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support.

Karl Dieterich

Karl Dieterich

Covomo

LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

Hendrik Henze

Hendrik Henze

HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with it.

Razvan Sava

Razvan Sava

Webmaster Deals

Since we are using LiveAgent our response time increased by 60%.

Taras Baca

Taras Baca

XperienceHR

Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

user testimonials

Andrej Ftomin

TAZAR Group

I have to say, I have never experienced such a professional customer approach.

Matt Janaway

Matt Janaway

The Workplace Depot

We find LiveAgent to be the best live chat solution by far.

Viviane Carter

Viviane Carter

CSI Products

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

Christian Lange

Christian Lange

Lucky-Bike

With LiveAgent we’re able to give our customers support wherever they are.

Jens Malmqvist

Jens Malmqvist

Projure

I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

user testimonials

Catana Alexandru

Websignal

I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

JanWienk

Jan Wienk

All British Casino

With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

Allan Bjerkan

Allan Bjerkan

Norske Automaten

LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

Sissy Böttcher

Sissy Böttcher

Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.

Peter Koning

Peter Koning

TypoAssassin

We love LiveAgent - it makes supporting our customers easy.

user testimonials

Aranzazu F

Factorchic

We like to offer our customers the best support experience. That’s why we chose LiveAgent.

Rick Nuske

Rick Nuske

MyFutureBusiness

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

Vojtech Kelecsenyi

Vojtech Kelecsenyi

123-Nakup

LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

Rafael Kobalyan

Rafael Kobalyan

Betconstruct

Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

Martin Drugaj

Martin Drugaj

Atomer

We’ve been using LiveAgent since 2013. We can't imagine working without it.

Ivan Golubović

Ivan Golubović

AVMarket

It's a cost-effective solution that can help you with a large amount of support requests via different channels.

user testimonials

Rustem Gimaev

Antalya Consulting Language Center

Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

Randy Bryan

Randy Bryan

tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

Timothy G. Keys

Timothy G. Keys

Marietta Corporation

I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

user testimonials

Mihaela Teodorescu

eFortuna

The support team always responded promptly with quick to implement solutions.

Hilda Andrejkovičová

Hilda Andrejkovičová

TrustPay

It helps us categorize the nature of the tickets and statistically track what our clients need most.

user testimonials

Alexandra Danišová

Nay

We see LiveAgent as a great tool for communicating with customers.

user testimonials

Samuel Smahel

m:zone

LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

David Chandler

David Chandler

Volterman

Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

You will be in good hands!​

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