"What is P3P and how does Quality Unit use it?"

"P3P (Platform for Privacy Preferences Project) was designed to give web users more precise control over the kind of information they want to allow to be released. Quality Unit follows P3P practices to ensure transparency in data collection and usage."

"How long does Quality Unit store my data?"

"We store customer data for the time of using our services or until they request to delete their data. Terminated accounts are deleted automatically from our cloud within the next 30 days. After that, we store a cold backup of the database for another 30 days. Once the backup expires, we don't store any data from your account anymore."

"What types of data does Quality Unit collect?"

"Quality Unit collects anonymous data about user behavior including click-stream data, account usage data, HTTP protocol elements, HTTP cookies, and Flash Cookies. We also collect transaction information including physical contact information, online contact information, demographic data, and purchase information."

"Can Quality Unit access my accounts?"

"Quality Unit reserves the right to access any or all of your accounts in order to respond to your requests for technical support. We maintain appropriate administrative, physical and technical safeguards for protection of the security, confidentiality and integrity of your data."

Privacy policy

Q: "How can I request deletion of my data?"

"You can request deletion of your data at any time by emailing support@liveagent.com. LiveAgent application allows you to delete all sensitive data about your customers upon their request directly in the application by deleting all tickets and contact data related to your customer."

Q: "Who has access to my data?"

"Your data will be used solely by Quality Unit and its agents. We will not disclose your data except if compelled by law or if permitted by you. Delivery services may receive transaction information for order fulfillment purposes."

Quality Unit’s privacy policy explains how we collect, use, and protect your personal data with P3P compliance and transparent practices.

This is the privacy policy for Quality Unit. Our homepage on the Web is located at http://www.qualityunit.com .

If you have any questions about this policy, please contact us.

Data Collection and Policy

Quality Unit cares about your privacy, so we follow The Platform for Privacy Preferences Project, or P3P practices. P3P was designed to give web users more precise control of the kind of information that they want to allow to be released.

Quality Unit reserves the right to access any or all your accounts in order to respond to your requests for technical support. We shall maintain appropriate administrative, physical and technical safeguards for protection of the security, confidentiality and integrity of your data. We will not disclose your data except if compelled by law or if permitted by you.

Data Archival/Removal Policy

You can request deletion of your data any time by mail to support@liveagent.com . LiveAgent application allows you to delete all sensitive data about your customers upon their request directly in LiveAgent application by deleting all tickets and contact data related to your customer. Additionally every LiveAgent account owner has full control over his account and can request to be deleted any time by mail to support@liveagent.com .

Liveagent cloud has also automatic procedures for deleting suspended accounts to make sure we don’t store permanently your data after you decide to stop using our services. If you have any questions, you can contact us at info@liveagent.com

Data Retention Policy

We store customers data for the time of using our services or until they request to delete their data. Terminated accounts are deleted automatically from our cloud within next 30 days. From this point we don’t have any active data in LiveAgent cloud, we store for another 30 days just cold backup of database. Once backup expires, we don’t store any data from your account anymore.

P3P Data Groups

P3P policies declare the data they collect in groups (also referred to as ‘statements"). Our policy contains 4 data groups. The data practices of each group will be outlined separately as follows:

Group “Access Log Information”

Quality Unit is collecting anonymous data about user behavior when using our software solutions. We are monitoring these data to improve our product and prevent bugs & unplanned outages.

We collect the following information:

Click-stream data
Account usage data
HTTP protocol elements

This data will be used for the following purposes:

Completion and support of the current activity
Web site and system administration
Research and development
Improvement of our products & services

This data will be used solely by Quality Unit, and its agents.

Group “Cookies”

We collect the following information:

HTTP cookies
Flash Cookies

This data will be used for the following purposes:

Research and development
One-time tailoring

This data will be used solely by Quality Unit, and its agents. Cookies are used to track visitors to our site, so we can better understand what portions of our site best serve you. We also use cookies to allow our server to maintain information about the contents of your shopping cart.

Group “Transaction Information” (Required)

We collect the following information:

Physical contact information
Online contact information
Demographic data
Purchase information

This data will be used for the following purposes:

Completion and support of the current activity
Research and development

This data will be used solely by Quality Unit and its agents. In addition, the following types of entities will receive this information:

Delivery services

The following explanation is provided for why this data is collected:

Information we collect in order to process your purchase.

Cookies

Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Flash Cookies (local shared objects) are a technology offered by Macromedia Flash Player. You can set your operating system permissions so, that browser will not be able to write any information on your disk to protect your privacy. Next option how to avoid Flash Cookies is to uninstall Macromedia Flash Player from your computer.

Our site makes use of cookies. Cookies are used for the following purposes:

User targeting
Research and development

Compact Policy Summary

The compact policy which corresponds to this policy is:

CP=NOI CURa ADMa DEVa TAIa CONa OUR DELa BUS IND PHY ONL UNI PUR COM NAV DEM STA

Field Meanings

Field	Meaning
CP=	This is the compact policy header; it indicates that what follows is a P3P compact policy.
NOI	No identifiable information is collected, so no access is possible.
CURa	The data is used for completion of the current activity.
ADMa	The data is used for site administration.
DEVa	The data is used for research and development.
TAIa	The data is used for tailoring the site.
CONa	The data is used for contacting the user.
OUR	The data is given to ourselves and our agents.
DELa	The data is given to delivery services.
BUS	Our business practices specify how long the data will be kept.
IND	The data will be kept indefinitely.
PHY	Physical contact information is collected.
ONL	Online contact information is collected.
UNI	Unique identifiers are collected.
PUR	Purchase information is collected.
COM	Computer information is collected.
NAV	Navigation and clickstream data is collected.
DEM	Demographic and socioeconomic data is collected.
STA	State-management data is collected

The compact policy is sent by the Web server along with the cookies it describes. For more information, see the P3P deployment guide at http://www.w3.org/TR/p3pdeployment .

Policy Evaluation

Web browser will evaluate this policy’s compact policy whenever it is used with a cookie. The actions of web browser will take depend on what privacy level the user has selected in their browser (Low, Medium, Medium High, or High; the default is Medium). In addition, the web browser will examine whether the cookie’s policy is considered satisfactory or unsatisfactory, whether the cookie is a session cookie or a persistent cookie, and whether the cookie is used in a first-party or third-party context.

Note: this evaluation is currently experimental and should not be considered a substitute for testing with a real Web browser.

Unsatisfactory Policy

This compact policy is considered unsatisfactory according to the rules defined by the web browser. The behavior of web browser regarding cookies set under this compact policy is as follows:

Cookie Type	First-party Usage	Third-party Usage
Persistent Cookies	Low: Policy satisfactory at this level; cookies will be accepted. Medium: Opt-out is not provided for all unsatisfactory purposes and recipients, so the cookie will be downgraded to a session cookie. Medium High: No opt-out is provided, so the cookie will be blocked. High: Since opt-in is not required, the cookie will be blocked.	Low: Opt-out is not provided for all unsatisfactory purposes and recipients, so the cookie will be downgraded to a session cookie. Medium: Opt-out is not provided for all unsatisfactory purposes and recipients, so the cookie will be blocked. Medium High: Since opt-in is not required, the cookie will be blocked. High: Since opt-in is not required, the cookie will be blocked.
Session Cookies	Low: Policy satisfactory at this level; cookies will be accepted. Medium: Policy satisfactory at this level; cookies will be accepted. Medium High: Policy satisfactory at this level; cookies will be accepted. High: Since opt-in is not required, the cookie will be blocked.	Low: Policy satisfactory at this level; cookies will be accepted. Medium: Opt-out is not provided for all unsatisfactory purposes and recipients, so the cookie will be blocked. Medium High: Since opt-in is not required, the cookie will be blocked. High: Since opt-in is not required, the cookie will be blocked.

A policy which is considered unsatisfactory by Internet Explorer 6 contains certain categories of data which are used or shared in a particular manner. This policy is placed in the unsatisfactory category, because the following categories of data are associated with this policy’s cookies:

Physical contact information is collected.
Online contact information is collected.

In addition, the data is used in the following manner, marking the policy as unsatisfactory:

The data is used for contacting the user.

Note that allowing an opt-out will make this policy acceptable under the Low and Medium settings, and under Medium High for first-party cookie usage. At the High setting, and at the Medium High setting for third-party cookies, all of these data uses must be opt-in for the policy to be considered satisfactory.

Frequently asked questions

What is P3P and how does Quality Unit use it?: P3P (Platform for Privacy Preferences Project) was designed to give web users more precise control over the kind of information they want to allow to be released. Quality Unit follows P3P practices to ensure transparency in data collection and usage.
How can I request deletion of my data?: You can request deletion of your data at any time by emailing support@liveagent.com. LiveAgent application allows you to delete all sensitive data about your customers upon their request directly in the application by deleting all tickets and contact data related to your customer.
How long does Quality Unit store my data?: We store customer data for the time of using our services or until they request to delete their data. Terminated accounts are deleted automatically from our cloud within the next 30 days. After that, we store a cold backup of the database for another 30 days. Once the backup expires, we don't store any data from your account anymore.
What types of data does Quality Unit collect?: Quality Unit collects anonymous data about user behavior including click-stream data, account usage data, HTTP protocol elements, HTTP cookies, and Flash Cookies. We also collect transaction information including physical contact information, online contact information, demographic data, and purchase information.
Who has access to my data?: Your data will be used solely by Quality Unit and its agents. We will not disclose your data except if compelled by law or if permitted by you. Delivery services may receive transaction information for order fulfillment purposes.
Can Quality Unit access my accounts?: Quality Unit reserves the right to access any or all of your accounts in order to respond to your requests for technical support. We maintain appropriate administrative, physical and technical safeguards for protection of the security, confidentiality and integrity of your data.