Looking for an Outlook alternative?

We were using Outlook to monitor and respond to emails / social media alerts from clients and new and potential customers. We faced a number of problems on a daily basis, like emails being accidentally deleted or not answered, not being able to locate emails as they had no reference numbers, lagging, and the same emails being answered by different members of staff. LiveAgent has solved all of these issues.

Mike S. – Director – 5/5

Handling customer inquiries using Outlook was very difficult with a team of people sharing an inbox, using LiveAgent ensures efficiency.

User in Information Technology and Services – 4.5/5

Compared to a shared Outlook inbox we can allocate emails with tags that highlight not only who the email is for, what the subject is regarding but also keywords that we can search on. This has helped us create multiple inboxes for smaller areas of our business increasing our efficiency in helping our customers.

Michael B – 4.5/5

I like how LiveAgent allows you to categorize requests, assign lead times, and automate many things that are very time-consuming in Outlook.

Anonymous reviewer – Logistics and Supply Chain – 5/5

Easy to use and set up, has lots of useful features – for me personally especially the tags automation (rules, and times rules) which help to manage your tickets. Before I was using Outlook + ZOHO + Zoiper (for phone calls), now I just use LiveAgent for all 3 plus I can add notes and got the phone recording on the ticket.

Anonymous reviewer – Administrator in Human Resources – 5/5

I started with an Outlook based system and searching for emails even a week old was a test in agony. With LiveAgent the ability to auto organizes our emails, with tags, persons, folders, custom filters, timed colouring, etc has made dealing with emails so much easier. I rarely have to search for more than a min to find what I want.

Robert S. – Assistant Client Services Supervisor – 4.5/5