"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
Say goodbye to slow, subpar software
Switch to LiveAgent & we’ll migrate your data from OTRS for free.
No setup fee
Customer service 24/7
No credit card required
Cancel any time
Considering migration from OTRS?
We can help you migrate your data from any version of OTRS and help you install your new LiveAgent help desk software. Save your time and your files with help from our support team. Migrate into your new customer support solution today or try it free for 30 days.
Try it for free
OTRS vs LiveAgent Comparison
| Feature | LiveAgent | OTRS |
|---|---|---|
| Ticketing | ✅ Yes | ✅ Yes |
| Live Chat | ✅ Yes | ✅ Yes |
| Call Center | ✅ Yes | ❌ No |
| Self-Service | ✅ Yes | ✅ Yes |
| ✅ Yes | ✅ Yes | |
| ✅ Yes | ✅ Yes | |
| ✅ Yes | ❌ No | |
| Viber | ✅ Yes | ❌ No |
| ✅ Yes | ❌ No | |
| Knowledge Base | ✅ Yes | ✅ Yes |
| Customer Forum | ✅ Yes | ❌ No |
| Automation and Rules | ✅ Yes | ✅ Yes |
| API | ✅ Yes | ✅ Yes |
| Interactive Voice Response (IVR) | ✅ Yes | ❌ No |
| Video Calls | ✅ Yes | ❌ No |
| Unlimited History | ✅ Yes | ❌ No |
| Unlimited Websites | ✅ Yes | ❌ No |
| Unlimited Chat Buttons | ✅ Yes | ❌ No |
| Unlimited Tickets/Mails | ✅ Yes | ❌ No |
| Unlimited Call Recording | ✅ Yes | ❌ No |
| Unlimited 24/7 Support | ✅ Yes | ✅ Yes |
Data import with LiveAgent plugin
Migrating from OTRS is easy with the LiveAgent migration plugin. This plugin is included in your installation of the LiveAgent help desk and it will import all of your tickets and other backup files from the source.
Here's what you get under one roof when you migrate to LiveAgent
Complimentary migration with help from us
Alternatively, we can handle the migration for you and transfer your email tickets and other standard files. This will save you time while you get familiar with LiveAgent or just kick back and relax while we transfer everything.
What kind of data can you migrate?
- People
Import everything from the contact directory, OTRS users and agents
- Tags
A complete backup of your tags to ensure your help desk operates correctly.
- Tickets
Migrate all of your customer conversations into a single inbox.
Provide relevant services with the right toolset
Social media
Connect all your social media accounts with our contact center software to improve agent productivity and keep your customer's data secure. LiveAgent help desk software integrates with Instagram, Twitter, Facebook, Facebook Messenger, WhatsApp and Viber.
Live chat
LiveAgent helpdesk software boasts the fastest live chat widget on the market. Convert website visitors to customers in a matter of seconds. Reach out proactively, offer personalized and knowledgeable help, and enjoy improved customer satisfaction while generating more sales.
Ticketing
Streamline all customer queries into a centralized omnichannel agent desktop with our ticketing software. Assign tickets to different departments and agents, and organize each query according to tags, priority, or date received. View each customer's problem resolution journey from start to finish, across different support channels, and in a context-rich format with our hybrid ticket stream.
Knowledgebase
Create and stylize your very own knowledgebase using our WYSIWYG editor. Create your own content full of relevant information and improve customer satisfaction by providing your customers with self-help tools such as how-to-articles, FAQs, or community forums. You can also set your own design to match your branding.
Ready to migrate to your new customer service tool?
Start your free trial and use our migration plugin to transfer all of your data. In the meantime you can get familiar with our toolset while the migration process imports your data and tickets. Ready to begin? Click the trial button and start your migration today.
Testimonials
What our existing customers say about us
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
Ready to Make the Switch?
Experience LiveAgent's powerful customer support platform with comprehensive features, 200+ integrations, and 24/7 support.
You will be in Good Hands!
Join our community of happy clients and provide excellent customer support with LiveAgent.
